My first and only experience at Ciaos in Frigate Bay: Went for a birthday celebration with a friend and a large group of people. We had made reservations so they knew to expect a large group. We arrive at 6pm for our reservation are seated promptly the manager comes over to tell us we get a discount and that is we are dissatisfied with anything to please let her know. We all look at the menu and are ready to order but wait a good 15 minutes before anyone comes to take an order. After waiting 45 minutes the manager comes over and informs me they do not have what I ordered. This is common here but 45 minutes to let you know you have to re order is VERY bad. Quickly pick a new item, wait another 30 minutes. It is now close to 8pm two hours since we entered the restaurant and we were finally being served our dinner. The Birthday girl does not get her meal, and when they finally do bring it out it is NOT what she ordered. Some of the other meals are very skimpy and not well seasoned, so complaints were made in a nice manner. The manager who told us if we were not satisfied to tell her gets an attitude with us says we did not wait that long for our food and that she is going to report us, what for I have no idea. She then comes down to the other end of the table and talks badly about the other people who complained, we all came together, don’t talk badly about people I came to dinner with to me. The wait staff was very nice and apologetic something the manager never once did say that she was sorry and ask how to fix the problem, instead she said “we have never had a complaint” to which our waitress said behind her back, actually this happens all the time. After a 3 hour dinner that was very simple food that you could make at home for high prices, that did have good service but poor manager I will not be returning to Ciaos.
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