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Review Highlights
Once in a lifetime

Found the experience to be memorable and expensive at the same time. Unfortunately if you want... read more

Reviewed 1 week ago
675tammyc
,
Chesapeake, Virginia
Sticker Shock

This excursion was booked through our cruise. It was more expensive than I would have liked to pay... read more

Reviewed 3 weeks ago
17R17
,
Mount Washington, Kentucky
via mobile
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All reviews royal swim swim with the dolphins once in a lifetime photo package dolphin push amazing experience beautiful animals cruise ship gift shop life jackets boogie boards picture prices single photo dolphin interaction expensive photos buy photos booked directly
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Reviewed 1 week ago

Found the experience to be memorable and expensive at the same time. Unfortunately if you want pictures you have to purchase theirs. After the swim the gift shop / photo shop was over crowded and under staffed. The staff was working as fast as possible to accommodate the sheer number of patrons. There were a number of computer stations that appeared to be out of service that may have lead to the wait time. Over all it was a once in a lifetime experience partly because I couldn’t afford to do it again.

Thank 675tammyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinDiscovery, E-Concierge at Dolphin Discovery St. Kitts, responded to this reviewResponded 1 week ago

Dear traveler,

Many thanks for taking the time to share your experience with us at Dolphin Discovery St. Kitts, it has been great to read that you enjoyed the dolphin activity and you passed a nice time.
We really appreciate your comments, listening to our visitors helps us to improve our quality and take corrective measures where necessary.
On behalf of our team we hope to have the opportunity to see you again.

Warmest regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

This excursion was booked through our cruise. It was more expensive than I would have liked to pay, but it was the one thing our son requested to do on vacation and we took it as a once in a lifetime opportunity. And for the price it will be the only time we do it. You are in large group and stand against a wall in a line in the water and take turns interacting with the dolphins. There is a photographer assigned to each group. After the encounter, you are taken to the gift shop to view your photos or purchase souvenirs. The price for pictures is OUTRAGEOUS!! The price is based on number of people in your family. For our family of 3 it was almost $200 for our photos (which I reused to pay!!l Another option was 3 single photos but it had to be of the same person! This trip could have turned into costing 500!! That's absolutely unacceptable! I felt extremely sorry for the families with multiple children. Just a hint you can negotiate with them. Nearly everyone around us did so (except those that left angry after seeing the prices). While this is a fun experience and definitively not something everyone gets the opportunity for, the price is ridiculous.

Thank 17R17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinDiscovery, Community Manager at Dolphin Discovery St. Kitts, responded to this reviewResponded 3 weeks ago

Dear traveler,

Many thanks for taking the time to share your experience with us at Dolphin Discovery St. Kitts, it has been great to read that you enjoyed the dolphin experience and you passed a nice time.
We really appreciate your comments about our prices, listening to our visitors helps us to improve our quality.
On behalf of our team we hope to have the opportunity to see you again.

Warmest regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Everything perfectly managed by trainers, letting customers experience the magic of these great creatures in first person. More than great living

Thank danielhQ2527MV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinDiscovery, Community Manager at Dolphin Discovery St. Kitts, responded to this reviewResponded 3 weeks ago

Dear traveler,

We would like to thank you for your preference and for taking the time to share how was your experience at Dolphin Discovery St. Kitts.
We are pleased to know that swimming with dolphins and interact with them has been an amazing experience.
Our team is always ready to help you and make it a lifetime experience, we deeply thank you for this opportunity.
Dolphin Discovery Group appreciates your preference and hope to see you again soon.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

I came because my girlfriend love Dolphins and she wanted to have the experience of interacting with them. We were going to buy the $99 package but the cashier Wanda told to us to buy a package that cuts $139 so we can talk to the photographer and have the pictures in a cheaper price. Everything went perfect until we were about buy the photographs... The photographer told us that a picture cost $35! Just 1! So it went more expensive! We trust Wanda and we payed more that we could afford!!! I’m so disappointed. I don’t recommend this place to anyone!

Thank Christian E. R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinDiscovery, Community Manager at Dolphin Discovery St. Kitts, responded to this reviewResponded 3 weeks ago

Dear visitor,

We thank you for your preference in selecting our facility Dolphin Discovery St. Kitts for your dolphin experience and also for the sharing of your feedback on TripAdvisor.
We deeply regret that you felt the service from our staff was not as you expected, all your comments are well received, taken into account and will be shared with our management at destination, we will assess the mentioned area to ensure our standards and protocols are consistently observed.
For us, listening to our guests is the best way to improve our quality and services and take corrective measures where necessary.
On behalf of our team we really hope to have the opportunity to serve you again soon.

Warmest regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We booked this excursion through Carnival Cruise lines. I read many reviews of different dolphin encounters prior and this one had great reviews. We absolutely enjoyed our time! We weren't rushed and the trainer made sure that everyone in our group had time to do all the different interactions. The staff was great and informative. I went there knowing that photos at ANY of the Dolphin encounters are pricey, but if you compare, the value was there for us to have all 54 of our photos sent to my phone. Six photos were missing, but after contacting the company, they found the 8 missing photos and sent them to me. OUTSTANDING staff, encounter and customer service.

Thank Ramblinclam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinDiscovery, Community Manager at Dolphin Discovery St. Kitts, responded to this reviewResponded 4 weeks ago

Dear traveler,

We would like to thank you for sharing your experience with us at Dolphin Discovery St. Kitts.
It has been great to read that the dolphins activity and our services exceed your expectations and you had a memorable day.
Our team is always ready to help you and make it a lifetime experience, we deeply thank you for this opportunity.
Dolphin Discovery Group appreciates your preference and hope to see you again soon.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2018 via mobile

Excellent was on my bucket list I want to thanks Guillermo Gutierrez and Maria for their hospitality thanks guys you are the best .Lovely experience I sure will go back

Thank Libni S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinDiscovery, Community Manager at Dolphin Discovery St. Kitts, responded to this reviewResponded October 1, 2018

Dear traveler,

Many thanks for taking the time to share your experience with us, it has been great to read that the dolphins activity exceed your expectations and you had a memorable day.
The interaction with these magnificent mammals is one of the most wonderful experiences in a lifetime and we are so pleased you have lived it with us.
On behalf of our team we really hope to have the opportunity to serve you again.

Warmest regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2018 via mobile

Highlight of our trip
Gigi was our dolphin expert and we loved her
Had plenty of time with the dolphin - her name was Jaia
Was able to ride her get pushed by her on a boogie board hug kiss her etc
Sooo fun and worth every Penny bought the whole CD for a lifetime of memories

Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinDiscovery, Community Manager at Dolphin Discovery St. Kitts, responded to this reviewResponded October 1, 2018

Dear traveler,

We would like to thank you for your preference and for taking the time to share how was your experience at Dolphin Discovery St. Kitts.
We are pleased to know that swimming with dolphins and interact with them has been an amazing experience.
Our team is always ready to help you and make it a lifetime experience, we deeply thank you for this opportunity.
Dolphin Discovery Group appreciates your preference and hope to see you again soon.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2018 via mobile

Dolphin Discovery was great! The dolphins were awesome and our trainer Gigi was awesome! She was friendly and helpful!!! The staff on land was another story- the staff in the gift shop were SOOO pushy and downright rude! We could not look at a cheap hat without the staff telling us cost and teying to get us to buy a Tshirt- Also, the pictures were CRAZY expensive- So not worth that!!! I have never seen such expensive pictures. If the picture price would drop a bit more people would but them.
Also, after Gigi did her presentation she had one more thing to do and some rude staff member shut her up and began breaking us into groups. That person was a female and SO RUDE!!!!
I cant say enough about Gigi and how wonderful she was and the dolphin experience was fantastic:) Hire some new gift shop staff!

1  Thank Shelbye M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinDiscovery, Community Manager at Dolphin Discovery St. Kitts, responded to this reviewResponded October 1, 2018

Dear traveler,

Many thanks for your visit and especially for having the time to tell us about your experience.
We are pleased to know that swimming with dolphins and interact with them has been an amazing experience and that the service from our specialist was as expected, however we deeply regret that you felt the service from some of our staff members was rude, be assured that your comments are well received, taken into account and will be shared with the corresponding area, listening to our guests always helps us to improve our quality and take corrective measures where necessary.
On behalf of our team we really hope to have the opportunity to serve you soon and have the opportunity to improve your experience.

Warmest regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2018 via mobile

We loved being able to interact with the dolphins. The place is so maintained and the dolphins are well trained. Our dissatisfaction started when the mammal specialist seemed inpatient and unwilling to help people in the water. He acted as if there was a set script and stuck to it. He seemed like he just wanted to get through the allotted time so he could move on. The time in the water was amazing but he was definitely a miss for us. The area where you get pictures was very chaotic.

Thank Yolanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinDiscovery, Community Manager at Dolphin Discovery St. Kitts, responded to this reviewResponded October 1, 2018

Dear visitor,

We appreciate your visit to Dolphin Discovery St. Kitts and especially for taking the time to tell us about your experience.
It has been great to read that you enjoyed the dolphins activity, however we deeply regret to hear about the disappointment with our specialist, be assured that your comments are well received, taken into account and will be shared with the corresponding area, listening to our guests always helps us to improve our quality and take corrective measures where necessary.
On behalf of our team we really hope to have the opportunity to serve you again soon and have the opportunity to improve your experience.

Warmest regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2018

My group of 6 had a great experience at Dolphin Discovery St. Kitts and Nevis. We booked the tour through the website, which was much cheaper than what our cruise line was offering. We took a taxi from the cruise port ($3USD per person). You check in at the gift shop, which was busy, but air conditioned. We were split into a group of 8 - our 6 and another couple. We were assigned to a trainer and a dolphin. I don't remember our trainer's name, but our dolphin was Penelope. She was beautiful and friendly. The trainer genuinely seemed to care about Penelope and she responded very well to him. We chose the "Swim Adventure" level for our experience, which is the middle tier. I highly recommend this. We each got to hug, kiss, and dance with the dolphins. Then the dolphins pushed each of us by our feet and gave us each a ride on her belly. There is also a restaurant and a pool for guests. Not everyone knew about the pool, so we went after the dolphin experience and had the pool virtually to ourselves. It was an excellent experience.

1  Thank 198christopherd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinDiscovery, Community Manager at Dolphin Discovery St. Kitts, responded to this reviewResponded October 1, 2018

Dear traveler,

Many thanks for taking the time to share your experience with us, it has been great to read that you enjoyed the dolphin experience and that our facilities and services fulfilled your expectations.
We really appreciate your comments , listening to our visitors helps us to improve our quality.
On behalf of our team we hope to have the opportunity to see you again.

Warmest regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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