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“Now this is first class!” 5 of 5 bubbles
Review of The Ritz-Carlton, Grand Cayman

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The Ritz-Carlton, Grand Cayman
Ranked #3 of 10 Hotels in Seven Mile Beach
Babylon, NY
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Now this is first class!”
5 of 5 bubbles Reviewed November 9, 2008

Wow!!! This hotel is truly Amazing!!! The staff, the grounds, the building, the area, the views, the food, the rooms, the weather, the beach, the water, were all truly awesome! This hotel is expensive, but it is sooo worth it for a truly fantastic vacation where everything is near-perfect as they pamper you all day long. After having visted several other hotels which stated that they had 5-Star service...well, let's just say that now I really know what 5-Star service is supposed to be. We ate at every one of their restaurants, so if you have any questions about them, or anything else, please feel free to email me at: foodiedb@optonline.net

  • Liked — First class and amazing restaurants
  • Disliked — Somewhat pricey
  • Stayed August 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Foodiedb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Los Angeles (Stevenson Ranch)
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 7, 2008

My family and I stayed at this hotel soon after it opened. We had an amazing experience... The level of service here was so high, on a daily basis we had to argue with the beach attendants about carrying our own beach bag etc. All the staff goes way out of their way to wait on you hand and foot. We were upgraded to a ocean front Jr suite as the first night of our stay my daughter didn't sleep too well as she was the first to sleep on the sleeper sofa. It had not been broken it yet. The spa here is amazing, and as the resort was so new they were handing out product samples like tic tics! The resort food was very good although expensive with the exchange rate. The beaches and water are to die for! The kids club was the best I've ever seen and we've seen many. I ABSOLUTELY recommend this Ritz if you want first class service and a beautiful property. Happy & safe travels!

  • Liked — The Level of Service
  • Disliked — Expensive
  • Stayed July 2006, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank juste4moiosi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 4, 2008

The service my new wife and I received at the Ritz was the best I've ever experienced anywhere without exaggeration. Prior to arriving, I received a call that the club was not going to be available as originally projected for October 31st through Nov. 3rd. I was offered in its place breakfast, lunch, 4 drinks per day, and 4 treats at the sweet shop. This was far beyond the value dollar wise I would have received had I received club access, not to mention my wife and I would have had to go across the main building to the club from the ocean front room we had. Upon arrival, we were put in a dead center room on the top floor facing the beach. The flowers I had ordered were in the room.

Our plans were altered some by the high winds and some rain the first couple of days, but all was fine. After having dinner at the resort instead of the sunset cruise, we returned to the room to find rose petals all over and the swans made from towels on the bed. How did they know were weren't there? They pay attention to detail. The next day was the wedding day. Just my wife and I getting married off property on a beach. As my brain didn't click as to transportation, I found the customer service rep, Ely, and asked her if she could help me to arrange a limo with less than 2 hours notice. In one hour she returned to me with three options and pricing. I was to get a Lincoln Towne car for $160 U.S.D. What arrived was a stretch limo that was very nice. My wife and I got in and then I discovered she had never been in a limo. She loved her white carriage and yes, she looked beautiful. The limo driver took us to the beach where it was overcast and rain was threatening so much so, we barely got the ceremony in with the help of the limo driver arranged by Ely. The last of the photos had to take place in the limo as it started to pour.

At the same time we left the resort to get married, the resort told me our cabana dinner I had set up as a surprise was cancelled. No problem, the manager of "7" said we could do it the next night, eat there or at "Blue." I told him Blue was, of course, a very nice restaurant and liked the setting, but the menu was more sophisticated than we liked. We wanted steak and lobster that 7 had on its menu. No problem. They set it up for us to get a great table at Blue and prepare us what we wanted there even though it was not on the menu.

Upon return from getting married, Ely had two glasses of champagne in her hand waiting in the drive. How did she know were were on our way back? Detail! She had the limo driver call her to let her know. She took a couple of pictures as well with us getting out of the limo.

We had our dinner at Blue which was fantastic. We recieved great service that was mirrored. Nothing came to the table without out two wait staff delivering to each of us at the same time. We had complimentary champagne again offered by the restaurant.

Not done. Upon return to our room after dinner, yes, again, the room was done up and Ely had the picture she had taken put into a silver frame (compliments of the resort) and in the room. Wow is all I could say and still say. All this was done with a smile. Oh, while I was waiting for my bride before getting married, I was in the bar "Silver" I think is the name. I got a glass of nice wine. The bartender, upon learning I was about to marry, gave me a second glass compliments of the house (over $20 USD per glass). So, you can see the service was outstanding.

Everyone was very nice. The room was great. The food is good.

I can't say enough about Ely. She made it all happen. Bertrand, the manager of 7 was also very helpful. I can't forget to mention Kiesha with customer service as well. She helped me to try to arrange everything before arrival at the resort.

Yes, it is expensive, but you know that before you go. If you can just set that aside for a few days and enjoy the experience and service like you have never enjoyed, go.

Our last event was a horseback ride with Pampered Ponies on the beach at sunset. Very nice.

Thanks to all at the Ritz in GC and my wife for making this trip a romantic's delight.

  • Liked — The view from the beach front room. The bed was also extremely comfortable.
  • Disliked — The trek from the main desk to the beach whenever you have to. No big deal though.
  • Stayed October 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank Catman77382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring, TX
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 1, 2008

My Husband and I took our honeymoon at the Ritz from July 28th through August 2nd 2008.
I would sum up the hotel as extremely pricey! It was great for our honeymoon since it was such a special occasion we wanted everything to be perfect and memorable. As far as going back to Grand Cayman...I would love to go back to that island it was gorgeous but we would probably stay at another hotel, more moderately priced.

The hotel is gorgeous, and HUGE it takes up both sides of the street. We stayed in an Ocean front room on the 6th floor and the view was impeccable morning, day and night. Staying on the Ocean tower of the hotel is definitely convenient for access to the beach but it took us about 10 minutes to walk to the lobby to get a taxi to go out to dinner.
The food and drinks at the hotel are extremely overpriced...about $20 USD for a Pina Colada down at the Barjack on the beach!

We ate at Blue on our last night, which is definitely expensive...about $300 for two (without alcohol) but the food and service were incredible.

The beach: Ritz's beach and ammenities beat the rest by far. Their covered chairs are amazing, you could spend the whole day there. The water is crystal clear, you can see several different fish with a mask, we even saw a sting ray about 15 feet out!
When we went the beach was busy but not too packed to where we couldn't find a seat. There were definitely a lot of families and kids. We did not get in the pool...what's the point with that a mazing beach right there?

Overall the island is very expensive, and can be misleading if the prices are listed in CI. The ratio is basically $.80USD=$1.00CI. Which can start to add up. Also, look out for places that add a 15% service charge automatically, if you add your own tip they are getting double! Not all of the restaurants do this bust several do so keep an eye out.

Good food on the island:
Eat's Cafe was about at 5 minute walk from the Ritz, they have great food - Breakfast, Lunch, and Dinner. We went there several times because the prices there are the lowest we saw.
Coconut Joe's was just average, still decent prices.
Most of the places in Georgetown cater to the cruise ships and aren't open very late for dinner. We did hit Hard Rock and Margaritaville and both we what you would expect, food was good.

We also went on the Pirate Ship Sunset Cruise, it was $60 USD each for a dinner and appetizer as well as an open bar-beer, rum punch and a choice of about 7 or 8 different liquors. It is an old pirate ship, but the cruise was fun and relaxing and the sunset was beautiful. The food wasn't exceptional but it was decent. I would still recommend it for couples.

Everything was not perfect at the hotel during our stay. We received a bad batch of new sheets during a room cleaning. When we returned to our room I laid on the bed on top of the sheets and immediately smelled a horrible odor we can hardly describe. Since it was late at night we just threw the top sheet and down comforter off of the bed ad used the extra blankets to keep us warm. Needless to say we did not sleep well that night. The next morning I immediately asked for fresh sheets. They were quickly changed and seemed to smell better BUT, after another full day of relaxing in the room and back and forth to the balcony it turns out it must have been the moist air reacting unkindly with the down comforters on our bed so again the next afternoon we asked for all new sheets and all of the down to be removed and replaced with foam comforters. This change did not happen so quickly, we left the room hoping to return to fresh sheets instead we returned to that terrible odor filling our entire room. The housekeeping attendant was extremely nice and changed our sheets later that afternoon. We were shocked though, that after all of those events a manager never attempted to contact us, or give us a discount of any kind for all of the inconveniences. We did mention this during checkout and with some difficulty managed to receive some kind of discount for the hassle.
We are usually never ones to complain having both worked in service industries, we were just a little let down that we ran into these difficulties. Overall it was just not what you would expect from the Ritz. Aside from that and one night of horrible Room Service Pizza (which they did fix.)

  • Liked — Location, Great Views, Great Beach
  • Disliked — Prices!!!
  • Stayed July 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank ljmtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westchester County, New York
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed October 1, 2008

Went down to the Ritz Carlton - Grand Caymans to celebrate my wife's 40th birthday from Sept 25-29. Topline - fantastic island and a fantastic hotel and you can't go wrong booking a trip here - positives include the beach, the hotel, the fruity drinks and the staff - negatives are the costs and the food was just OK (with the notable exception of Blue).

So here are some details:

Time of year: while you take a bit of a gamble on the hurricanes (I got trip insurance -which I never do) we loved coming down for the off-season (evidently runs Aug to late Nov) - the hotel was only 20% full and the island was equally empty - we had our run of the place - the weather was gorgeous - high 80's, blue skys, while the forecast called for "isolated showers - 30%" everyday we did fine - we saw some grey clouds in the distance once or twice for about 2 hours but that was pretty much it

Hotel: gorgeous - about 3-4 years old, had a nice ocean view, staff was super attentive and nice - lots of the personal touch - happy birthday, hello Mr and Mrs XXXXX etc etc - room was very nice - balcony, sizeable, internet access etc the beach was gorgeous, the pool was great,

Food and Drink: the drinks were great - Bar Jack is the bar down at the pool and they serve up fantastic Caribbean cocktails - try the pina coloda - the food at Blue (the high end Michelen rated restaurant) was incredible - and the breakfast buffet was very nice - but the other two restaurants we hit (Wharf and "7" ) - were OK - nothing special - seafood type stuff (the tarpons at the Wharf were neat) we tried to goto two other places on the island - Deckers was recommended but closed and the Reef Grill was booked for a private party - the sushi place at the Ritz was pretty good

Activities: clearly a beach oriented place - so lots of lounging and walking on the beach, swimming, snorking, floating (Ritz has rafts, snorkle gear, boats etc all complimentary) - we did Capt Marvin's Stingray tour - snorkeled at two sites (very fun - lots to see and do - we have been to the Great Barrier Reef - this was not at that calibre but pretty darn good) and then the visiting with the stingrays which was very cool. We hit downtown Georgetown - pretty much high end retail targeting the cruise ships - some people we had met at the Ritz went out to Rum Point - said it was not worth it .

Dressing: don't overpack - all you need is swim trunks and shorts and a polo shirt - everything is "island casual" with the exception of Blue which was dressier...

Negatives: so the two obvious ones are the high cost of everything - (the island is expensive and the RItz even more so - but hey - its the Ritz what do you expect ) - and the food on the island was just OK (again with the notable exception of Blue). Some minor nits - the music selections at the Ritz were very odd and not well done - for a place that has clearly spent alot of time on the details (art, lighting etc) the music was not well done - also the ice tea was kinda nasty (we do live in the South where they have taken ice tea brewing to an art form - but still...)

  • Stayed September 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank daddyo-2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delran, New Jersey
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
5 of 5 bubbles Reviewed September 19, 2008

We (my wife, son (almost 5) and me) just returned from a wonderful post-Gustav stay at the Ritz Carlton in Grand Cayman. We arrived the Monday (9/1) after the hurricane had passed and stayed for 5 nights, leaving on Saturday (9/6). This was our first visit to Grand Cayman and our first stay at a Ritz Carlton. We were very pleased with our choice and will return in the future.

We arrived around 2PM, before check-in, and were personally guided to our room. It was a bit of a hike, but I guessed that meant we had been upgraded from the Resort View to an Ocean View, so who can complain about that. Room 724 features a great view of the ocean and the pool. At the time, I had assumed we were upgraded because we were celebrating our anniversary. But looking back, I now assume that it had to do more with the calendar: the Island is a ghost town in early September once US kids are all back in school. The presence of Hurricane Gustav didn't help matters either in terms of occupancy rates. I had heard secondhand that occupancy was as low as 5% during our stay. We briefly enjoyed our first day at the pool by ourselves - no other guests were out there with us! As the week unfolded, more guests began to arrive and ultimately operations began to resume as usual.

While the slow season (combined with hurricane recovery efforts) benefited us in terms of great selection of lounge chairs and open seating for dinner, there were some negatives. For example, the Ritz had closed the Periwinkle restaurant, ceased offering the kids programs, and did not offer the movies under the stars program. All of these were advertised on their website as being available to us. Understandably, they also did not have water activities up and running until Friday of the week because of choppy waters (the after effects of Gustav). While we were disappointed, the front desk was kind enough to credit us the daily $30 resort fee as a gesture of good will towards us for the activities that they had made unavailable to us during our stay. While the money wasn't really a big deal, the idea that they were able to do something without me having to fight for it shows you how much they value customers and how they're willing to go the extra mile to earn your repeat business.

Aside from the slow season and a beach that required a few days of cleanup effort, everything else was better than we could have expected. The service was top notch throughout our stay. Several employees greeted us each day by name. Drink service was plentiful poolside (of course there were days when only 10 of us were out there!). The concierge (Trevor) was very helpful in recommending and arranging dinner reservations a few times off the property. One of the bellman (Brian) offered to drive us (for free) to a nearby restaurant (Deckers) when taxis were unavailable. Our waitress at Seven let the chef know we were celebrating our anniversary and they put together a special anniversary dessert sampler. One of the water sports attendants let us use the big water tricycle a day early as they were supposed to only clean the equipment (from the hurricane) that day. It was moments like this that helped us feel welcomed into their home.

Lastly, before I forget, I wanted to share a few details on how they handled us a family with a young child (he's almost 5). Since he was 4, he ate all meals free. I think they start charging for kids 5 and older. Each restaurant has a children's menu with favorites like hot dogs, chicken fingers, cheeseburgers, pizza, and more. I requested ahead of time a mini-refrigerator that they had set-up prior to our arrival (for free). It helped us keep some juice, milk, and water cold for the 3 of us during our stay. The DVD player in the room, along with a wide variety of US cable channels, provided in room entertainment when we weren't outside. The pool staff have a few "noodles" for kids to use in the pool. They also have around 30 teal rafts that kids (and adults) can use in the pool or out in the ocean. One of their gift shops has ice cream and cookies, amongst other snack foods, for purchase. They also have plenty of beach toys, sandals, etc in case you forget to pack any of that.

Overall, the resort is beautiful and the best that I saw on Seven Mile Beach. They had the best and cleanest beach by far. We'd highly recommend it and look forward to returning one day. If you have any questions on it, feel free to send me a private message.

  • Liked — The beach is amazing!
  • Disliked — The food is expensive, but I knew that going in!
  • Stayed September 2008, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank amen1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston Lincolnshire
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 17, 2008

Everything about this Hotel was quality, it certainly lived up to its name. From the very moment you step into this Hotel you are made to feel very special and nothing is too much trouble for any member of staff. The food in all of the restaurants is of top quality, with highly trained and very attentive staff. It may be expensive to eat in some of the restaurants but you certainly get what you pay for. Breakfast also is exceptional, so much to choose from, either buffet or table service.
The pool area is very nice again, waiter service to your loungers and pool bars. The loungers being located for you and made up for you by the beach boys, again nothing is too much trouble for them.
There are not really many restaurants close by the hotel, although we did find an excellent Italian down the road, where we ate at several nights.
The room was very luxurious with deep pile carpet , and expensive furniture, all extremely comfortable. With excellent maid service every day.
Maybe just one thing, if you want a child free hoilday this is not the hotel to come to, there were lots of Americans with young families and it got very noisey around the pool area.
This is a Hotel you would choose if you want pampering and spoiling, especially as it also has a Spa. Definately 5* all round.

  • Liked — Location and beach
  • Disliked — Nothing
  • Stayed March 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank dollyevison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Grand Cayman

Property: The Ritz-Carlton, Grand Cayman
Address: West Bay Road, Seven Mile Beach KY1-1209, Grand Cayman
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Seven Mile Beach
#1 Business Hotel in Seven Mile Beach
#1 Top resorts Hotel in Seven Mile Beach
#2 Family Hotel in Seven Mile Beach
#2 Spa Hotel in Seven Mile Beach
#3 On the Beach Hotel in Seven Mile Beach
#3 Luxury Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Grand Cayman 5*
Number of rooms: 365
Official Description (provided by the hotel):
Discover The Ritz-Carlton, Grand Cayman, a luxury two-tower resort where sparkling blue waters blend seamlessly with the sand and sky to create your perfect Caribbean oasis. Located on an archipelago of three picturesque islands, our Cayman Islands resort offers a breathtaking location unlike anywhere else on earth. From the white sands of Seven Mile Beach to world-renowned restaurants including Blue, by renowned seafood chef Eric Ripert, The Ritz-Carlton, Grand Cayman luxury resort offers guests an unforgettable escape from the everyday. With a resort side including resort and garden view rooms and an ocean side for ocean view rooms the property runs from sound to sea. Residential towers are located on the ocean side. ... more   less 
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Also Known As:
Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
Grand Cayman Ritz Carlton
Ritz Seven Mile Beach
Seven Mile Beach Ritz-Carlton
The Ritz-Carlton, Grand Cayman Cayman Islands

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