Stayed there July 5-12, 2014, Room 530 in the Ocean Tower. This was our second time at this resort, the first being in April 2007. This time, we were there with our 2 young children. The entire grounds/facilities/restaurants/pools/beach are all beautiful, clean, and very well maintained. Everywhere we ate, the food was delicious.
The ocean water is amazingly clear, and you will most likely get a chance to see interesting sea life passing through. We saw many stingrays and even an eagle ray pass by right within the roped off swimming area.
We stayed in the Ocean Tower with full ocean view. The room was clean but just sufficient in my view, considering the cost. The beds are Definitely smaller than advertised, and the mattresses were very firm and uncomfortable. The A/C, while very quiet, seemed to shut down at night. We heard this from other rooms as well, so I think it is part of the master planning there. The shower stall leaked water all over the place. Literally, the bathroom floor would flood out if we didn't block out a section under the stall with towels to capture the water. In general, the bathrooms and rooms are getting a little dated even though the hotel promotes a recent refresh.
Now, let's talk cost. Holy cow. I'm not cheap by any means, but this place was off the charts with what they are charging. And, for this reason, we will most likely never return. I remember everything being "pricey but tolerable" during our April 2007 trip....But not any more. Now, I feel they are abusive with their pricing.
First there is the excessive fees and "taxes" that are added onto the cost of the already overpriced room. 25% of the actual advertised daily room fee actually. This is supposed to cover things like Wireless Internet, and water activities,etc. And for that fee, what you get is some Ritz employee who takes a picture of you and your wife on paddle boards....gets your email with a promise of sending you the picture....and then is never to be heard of again. Great value in those fees. Not.
Drinks are ridiculous. You will pay a minimum $15 (+15% mandatory Service Charge) per normal single-liquor adult beverage. Splurge for one of their signature drinks or higher end liquor, and get ready to fork over $20+. Oh yeah...Want an extra shot with that drink....That will cost you $15. At face value, this doesn't seem outrageous....But, most people on vacation tend to have more than 1 adult beverage per day. So, multiply this by 4 or 5....add the service charge....and you just dropped $125 per day per person. That adds up really fast.
Food. Thankfully, one of our children was under 5, so she ate free at the pool bar/restaurant. But, chicken fingers for the other kid were $19. Burgers....$23. Salad...$18. Go to one of the other restaurants onsite, and hold onto your wallet. Craziness. My wife and I ate at Seven one night. 2 Apps....2 Steaks....2 Sides...2 Drinks....2 desserts....and 1 coffee.....Ready for this.....$350!
Beach Gazebo. We rented one of these water-side beach daybeds a few times during the week. Overall, they worked out really well having the little ones. They offer a comfortable place to lay down, a little shade, unblocked view of the ocean, water, snacks, and towels. Price is $225 per day...Not including service charge, which oddly this is the only thing that the resort doesn't automatically throw that charge in.
Enough on the costs. Bottom line....Leave the resort to eat, and you will save money. Although, not a ton. The island in general is Very expensive because the USD is weak there. If you do venture off property, make sure you hit up Rigazzi (amazing Italian) and Copper Falls Steakhouse. Both are excellent, and we made multiple trips to each during our stay.
Finally...Service Staff and Customer Service. Overall, not impressed. There were a few notables, like Ania who managed the pool/beach services, and Christopher and Mile who were waiters in the pool/beach area. Also, Andy at the main lobby bar was very nice, and Jennifer the Cleaning Lady was great. Outside of that, I was mostly unimpressed and disappointed across the entire resort. There seems to be a heavy influx of staff coming from 1 particular "Very Large" country located in South-Central Asia, and I found their personalities across the board at this resort to be cold and seemingly fake. It just seemed like they were going through the motions most of the time, and didn't really care for what they were doing. This is a systemic issue that Ritz-Carlton needs to deal with. When my wife and I visited this resort in 2007, we left there Raving about how amazing and nice everyone was, and how well we were catered to during our stay.....Exactly what you expect from the Ritz-Carlton. No more. The whole customer service experience in general was just off. Very disappointing. For example...Well in advance of our arrival, I had made it know to our designated Guest Relations Coordinator that my wife and I would be celebrating out anniversary on the Monday after we arrived. Upon arrival at the resort, the GM recognized our anniversary during our stay. That was nice. Then, Crickets....Until Wednesday night, when we received a card wishing us a happy anniversary. Nice thought...little late. Meanwhile, our in-laws (who came with us on this trip and were staying in an adjoining room) were receiving nice hand-written letters every night thanking them for their stay along with small gifts (box of chocolates, etc) Huh? Not only did we lure my In-Laws to join us on this trip....But also, my Brother and his girlfriend....And, my best friend and his fiancee. Total of 4 rooms and probably close to $30K in revenue as a result of my wife and I selecting this resort to go to.....And the best they can do is send a card 2 days late?? #FAIL
Last note....Leave the kids at home if you come here. They didn't do anything for our kids the entire trip. Every resort we've been to has always done something small for our kids (beach toy, bucket, etc). Not here. I get the impression that if you want them to recognize the kids and do anything nice....You need to pay to put them in a program down there. Another disappointment.
Good luck if you go here. Lower your expectations on staff pampering....Raise your expectations on how much you will spend on food/drinks...and you will be just fine!
- Official Description (provided by the hotel):
- Discover The Ritz-Carlton, Grand Cayman, a luxury two-tower resort on Grand Cayman in the Cayman Islands. Here, sparkling blue waters blend seamlessly with the sand and sky to create your perfect Caribbean oasis. Located on an archipelago of three picturesque islands, our Cayman Islands resort hotel offers a breathtaking location unlike anywhere else on earth. From the white sands of Seven Mile Beach to world-renowned restaurants including Blue, by renowned seafood chef Eric Ripert, The Ritz-Carlton, Grand Cayman luxury resort offers guests an unforgettable escape from the everyday. With a resort side including resort and garden view rooms and an ocean side for ocean view rooms the property runs from sound to sea. Residential towers are located on the ocean side. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Marriott, TravelUp, West Indies, Hotels.com, Cancelon, Hotwire and Evoline ltd so you can book your The Ritz-Carlton, Grand Cayman reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
- Grand Cayman Ritz Carlton
- Ritz Seven Mile Beach
- Seven Mile Beach Ritz-Carlton
- The Ritz-Carlton, Grand Cayman Cayman Islands