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“A really nice property”

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The Ritz-Carlton, Grand Cayman
Ranked #3 of 10 Hotels in Seven Mile Beach
Reviewed May 1, 2014

I stayed at this property during April vacation.

The facility is really nice and the pools are excellent. The service, in general, was really exceptional. The front of the hotel staff (bellman and people who greet you) really distinguished themselves.

The beach in front is nice and the chairs and service there was generally very good. Breakfast was excellent and the staff there was very nice and reasonably attentive (they were around but did not "hover".

The gym is really quite nice with lots of equipment. I did not have trouble finding a machine when I wanted it.

I did not love the bed, or I would have given it a higher rating. It was not bad, but it probably needed a new mattress.

Overall, a good Ritz property. It is expensive, and was especially expensive during my trip, but it was not outrageous.

  • Stayed: April 2014, traveled with family
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Thank JonathanII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Langevin, General Manager at The Ritz-Carlton, Grand Cayman, responded to this reviewResponded May 3, 2014

Dear JonathanII,
It was wonderful to read the compliments you shared about our resort and service from our Ladies and Gentlemen. I am pleased to hear you enjoyed your stay with us. I certainly will look into the feedback you shared about the bed in your guest room. If you would like to share any additional comments about your experience, I would be delighted to speak with you personally. I may be reached at +1 (345) 815-6006.

Sincerely,
Marc Langevin
General Manager
The Ritz-Carlton, Grand Cayman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,656 - 1,662 of 3,088 reviews

Reviewed April 30, 2014

We recently traveled to the Cayman's and stayed at the Ritz for five days. The staff was courteous and went out of their way to accommodate our needs. We had an ocean view room that was beautiful with the grounds and facilities very well maintained. Room service is flawless. The breakfast buffet is $36.00 per person and offers a wide variety of items. The restaurant Blue is good but definitely overpriced. Expect to pay well over $400.00 (US) The other restaurants were more relaxed, had good food and were a little less expensive. The spa is beautiful and very pricey. While there were a wide variety of spa services offered; the actual treatments were a 7 on a scale of 1 to 10. As we were traveling with my husband's company, we didn't have a choice of when to go on this trip. If you are looking for a quiet couple's getaway, I would not book this resort property. There were families and children everywhere from infants through teens.

Room Tip: The ocean view rooms are nice but tend to be a little hotter in the afternoons. Difficult to sit on...
See more room tips
  • Stayed: April 2014, traveled as a couple
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1  Thank dbarrow1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2014

We have stayed in many lovely hotels, however this one is a cut above the rest. We have been made to feel at home from the moment we were greeted by the driver who picked us up, through to our departure. Our baby daughter fell ill during our stay, and the support we received was unbelievable. From first aid, to bringing fresh meals to the hospital, driving my husband back and forth, giving me a local mobile to keep in contact without running up a big phone bill, checking in to see how she was doing, and getting her a get well soon teddy. Luckily it turned out to be a minor stomach bug, but it was a scary situation to be in and the genuine care we received was heart warming. Our concierge Leroy orchestrated everything for us perfectly, a genuinely friendly and kind person, who went out of his way to help us to no end. We are so impressed we plan to only stay in Ritz Carlton where possible! We will definitely be returning!

  • Stayed: April 2014, traveled with family
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1  Thank Bethany A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Langevin, General Manager at The Ritz-Carlton, Grand Cayman, responded to this reviewResponded May 3, 2014

Dear Bethany A,
It was such a pleasure to have you visit with us and, on behalf of all the Ladies and Gentlemen of The Ritz-Carlton, Grand Cayman, we are truly grateful to know your daughter is back to health. Your compliments about our Ladies and Gentlemen and our personal assistant Leroy are tremendously kind. We look forward to welcoming you back to Grand Cayman soon. Thank you!

Sincerely,
Marc Langevin
General Manager
The Ritz-Carlton, Grand Cayman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014

Strongly recommend you to stay in Ritz when you will be planning your vacation on Cayman Islands. Friendly staff, excellent food, great interior and facilities in the rooms. I was there last June and I have never seen same great and excellent service as in Ritz-Carlton that can be best exmple for all other hotel chain in the world! Thank you Ritz!

  • Stayed: June 2013, traveled on business
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Thank Gorlova O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2014

This Ritz Carlton is the finest hotel on the Island. The Oceanside room views are stunning. The hotel pool side service is first class and the common areas a delight. The Spa is relaxing and not to be missed as well. It is expensive, but money well spent.

  • Stayed: November 2013, traveled on business
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1  Thank KarenR14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

Love this place! We stop here annually after scuba diving on Cayman Brac. The property is always well kept and clean, but they have recently redecorated their rooms and they are beautiful!! The staff is always so friendly and helpful and make you feel like you're home! I awarded my first Travel Advisor Excellent Service pin to Howard at the concierge desk! He was GREAT!! He suggested restaurants, made reservations and was very helpful with other aspects of our stay. Yes, the property is very large and can be tough to navigate if you have mobility issues and the pool area can get a little noisy with kids, but once you're in your room, it's nice and quiet. One word of advice, skip the breakfast buffet. It's good, but not worth the price with other delicious options on the regular menu. See you next year!

Stayed: April 2014, traveled as a couple
1  Thank GracieGizmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2014

My wife and I recently traveled to the Ritz Grand Cayman to celebrate both of our birthdays as well as a "babymoon". We visited the same hotel last year in April; and since it was such a perfect trip, we decided to go right back to the same place. Last year's more detailed review can be seen at the following link (hopefully it works - you probably have to paste it into browser):

http://www.tripadvisor.com/ShowUserReviews-g147367-d302259-r157131953-Ritz_Carlton_Grand_Cayman-Seven_Mile_Beach_Grand_Cayman_Cayman_Islands.html#REVIEWS

A few more details to add this year: 1) the service continues to be absolutely outstanding. We would like to give special recognition to Hotel Manager Roger Ponce, Guest Relations Coordinator Iulia Nichitoae, and Teo from the Ritz Carlton's Blue Tip golf course. Their service was so far above and beyond what is expected of a 5 star hotel - including, but not limited to - upon arriving in our room, we had the following waiting for us: a delicious chocolate dessert, a picture frame with a personalized note, and a very cute baby blanket embroidered with "BABY GREELEY". Aside from these wonderful gifts, the staff continually made us feel as if we have been visiting the hotel for 20 years. It was truly amazing. 2) This year we made our first trip to the Seven Sunday brunch as well as a steak dinner there. Both meals were excellent. The brunch has an unbelievably wide variety of food options that are all top notch. We could not have wished for more of the delicious quality of the meals or the tremendous service in the restaurant. 3) the rooms have all been renovated since we were there a year ago. They were great then and even better now - I think in general they are now brighter, more colorful, and more modern.

In conclusion - this continues to be a world class hotel with world class service. We again enjoyed a perfect beach, pool, spa, restaurant(s), and overall experience. We can't wait to go back.

  • Stayed: April 2014, traveled as a couple
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3  Thank JackG672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Langevin, General Manager at The Ritz-Carlton, Grand Cayman, responded to this reviewResponded May 3, 2014

Dear Jack G,
Thank you very much for sharing your compliments and feedback about our resort experience. It was a delight to welcome you back. We are all looking forward to Baby Greeley's first visit with us. I certainly will share your wonderful compliments with our Ladies and Gentlemen. Again, thank you for sharing your experience and we will see you soon.

Sincerely,
Marc Langevin
General Manager
The Ritz-Carlton, Grand Cayman

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Grand Cayman

Address: West Bay Road, Seven Mile Beach KY1-1209, Grand Cayman
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Seven Mile Beach
#1 Business Hotel in Seven Mile Beach
#1 Romantic Hotel in Seven Mile Beach
#2 Spa Hotel in Seven Mile Beach
#2 Family Hotel in Seven Mile Beach
#3 Luxury Hotel in Seven Mile Beach
#3 On the Beach Hotel in Seven Mile Beach
Price Range: $654 - $2,455 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Grand Cayman 5*
Number of rooms: 365
Official Description (provided by the hotel):
Discover The Ritz-Carlton, Grand Cayman, a luxury two-tower resort on Grand Cayman in the Cayman Islands. Here, sparkling blue waters blend seamlessly with the sand and sky to create your perfect Caribbean oasis. Located on an archipelago of three picturesque islands, our Cayman Islands resort hotel offers a breathtaking location unlike anywhere else on earth. From the white sands of Seven Mile Beach to world-renowned restaurants including Blue, by renowned seafood chef Eric Ripert, The Ritz-Carlton, Grand Cayman luxury resort offers guests an unforgettable escape from the everyday. With a resort side including resort and garden view rooms and an ocean side for ocean view rooms the property runs from sound to sea. Residential towers are located on the ocean side. ... more   less 
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Also Known As:
Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
Grand Cayman Ritz Carlton
Ritz Seven Mile Beach
Seven Mile Beach Ritz-Carlton
The Ritz-Carlton, Grand Cayman Cayman Islands

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