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“GREAT VACATION!”

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The Ritz-Carlton, Grand Cayman
Ranked #3 of 10 Hotels in Seven Mile Beach
Pagosa Springs, Colorado
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“GREAT VACATION!”
Reviewed March 4, 2014

One of our Favorite Vacations! Service is amazing! Customer Service is amazing! Room was fantastic Beach actives are the best Enjoy Relax and love this resort! The restaurants are little over priced but well worth the price amazing!

  • Stayed February 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jacque327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,966 reviews from our community

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Traveler tips help you choose the right room.   Room tips (725)
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English first
Bay Area, CA
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 3, 2014

To date, this has been my favorite and most memorable vacation that I have had with my husband. We celebrated our 8th wedding anniversary at the Ritz Carlton Grand Cayman in August of 2012. The service at this hotel was amazing. My husband and I have also stayed at the Ritz Carlton on St. Thomas on two different occasions, and while we enjoyed our stays, the Grand Cayman property takes the cake. The Grand Cayman property is located on beautiful seven mile beach and the beach front at the property is very large and has many many lounge chairs available. The service on the beach was unmatched to any other service that we have received. Our waitress Tamsyn was the best. On two separate days we booked cabanas. On our anniversary we splurged for the Oasis Cabanas. Seriously booked one of these and treat yourself. At the time of our visit, the rooms were nice, but felt a bit dated. However, it appears that the hotel has completely refreshed the rooms and they are now updated. Each morning we had breakfast at Seven, where we were always seated promptly and quickly served coffee. We ate lunch each day on the beach and ordered from Bar Jacks. The food was always good and the service was fast. We dinned off property each night so I cannot comment on any of the hotel restaurants for dinner. We did experience an issue with the water sport desk at the hotel when we were there (our hobie cat sank and we had to be rescued, by another water sport company), however, the management took the issue very seriously and took care of us for our inconvenience. I was highly impressed by their quick response time and willingness to make the situation right. I also visited the spa for a massage during our trip. The spa and its facilities were amazing. So much pampering! Why are you still reading this, book it already. You will not regret it.

Room Tip: Book an Oceanfront room. Not only does this grant you access to an amazing view, but this allows you...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KL83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernardsville, New Jersey
Level 6 Contributor
227 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed March 2, 2014 via mobile

When we arrived we were pleasantly surprised that we had been upgraded to a suite which was lovely . The staff couldn't have gone out if there way enough to make everything perfect . I can't rave enough about the staff and the beautiful hotel and it's definitely a very special place . Yes it is expensive, very expansive. A beer and a diet coke on the beach was $25. The food in the restaurants was very good. We enjoyed everything we had very much. We had the pleasure of dining at Blue their signature restaurant . It was amazing and so was the tab but we loved it and would definitely go back . We had room service one morning and was a little surprised to be charged $5 for delivering room service . That seemed a little petty . So the BIG negative for us was that there was a convention for the Wyndham group at the hotel when we were there. The beach was packed and people lined up like sardines on the beach. The people from this group were loud, cursing on the beach , drunk all day, and were everywhere you went in a hotel. You couldn't get away from this group of wanna be frat boys and girls. It made us feel we were at a cheap Club Med, not the Ritz. If I knew it was going to be like that I wouldn't have picked what I thought was a classy resort . These people were anything but classy . I did go to the front desk and complain and I know the staff was trying to handle things but I think it was even out if their control. For what we paid a night , this is not what we were looking for . Be prepared to walk very very far if you are not staying on the beachside of the hotel . It was just a ridiculous walk to get to the beach . I like to walk but this was crazy. We had a lovely couples massage in the Spa and that was truly wonderful . I would definitely go back but check first about conventions . That was truly a vacation spoiler for us .

Stayed February 2014, traveled as a couple
Helpful?
1 Thank 01ritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
1 review
Reviewed March 2, 2014

We had an excellent stay at this hotel.
Service was perfect a real paradise, we congratulate the whole team.
My room was special, my husband and i had a wonderful time together.
I recommend and when i have the chance i will be back.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cnatti027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 2, 2014 via mobile

Stayed here for 5 nights in January, after 2 nights at the nearby Marriott. So glad we switched - no comparison! From the minute we walked in and asked if we could get two rooms the next day using Marriott points, the staff could not have done more to accommodate us. We scored adjoining rooms overlooking the beautiful pool and Seven Mile Beach. Ate lunch on the beach each day, and enjoyed dinners at the hotel restaurants each night. No waiting, no reservations, and excellent food. Property is beautiful, loads of beach lounges available, and service was excellent.

Stayed January 2014, traveled with family
Helpful?
Thank DianaTR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 23, 2014 via mobile

We recently stayed at the Ritz on Grand Cayman 2/15/14-2/22/14 with our three children. Absolutely a 5 star stay. From the moment we arrived at the airport we had a no worry, no hassle stay. The resort was spotless. The sand pristine. The staff outstanding at every position. It was a wonderful international experience on the resort. The community was safe and all the locals we met were very friendly. Last year we read the reviews and decided not to come to this resort. Our experience was absolutely positive and we would recommend it to any family. Our off site excursions included horse back riding along the beach, swimming with the dolphins and visiting the turtle farm.

Stayed February 2014, traveled with family
Helpful?
2 Thank Buffalo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 21, 2014

We found this hotel way below usual RC standards, other than to say staff and service was excellent. First, it's an odd shape and layout. To get to the beach side rooms you must walk through a long corridor that crosses over a road; it takes forever to get there and I like to walk! . It took us two days to learn where things were and how to get there. . Very confusing, inadequate signage. The hotel's initial public rooms at the entrance, are attractive and stylish, but the rest of the hotel deteriorates to a total mash-up of different carpeting, furniture, art and decor. There is no unifying design theme; much of the hotel is downright ugly.
The restaurants are overpriced and not very good. We did better to leave the hotel for dinner. Over all disappointing and not up to usual RC standards.

Room Tip: Don't get basement level room on the beach. The parties outside our room kept us awake.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Laurie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Langevin, General Manager at The Ritz-Carlton, Grand Cayman, responded to this review, February 24, 2014
Dear Laurie,
Thank you for taking the time to provide feedback on your recent stay. I'm very sorry to hear that your experience did not meet expectations. I am glad that you found the public areas to be stylish. We recently completed a renovation of all of our restaurants and guest rooms and are in the process of renovating our lobby area as well as the Gallery that leads to the Ocean side. Thank you for providing feedback on the service your received from our Ladies and Gentlemen, we are certainly glad to hear that the service was excellent!
Feedback is very important to us, so if you have the time to discuss your stay in further detail, I can be personally reached at 345-815-6006.

Sincerely,
Marc Langevin,
General Manager,
The Ritz-Carlton, Grand Cayman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Grand Cayman

Property: The Ritz-Carlton, Grand Cayman
Address: West Bay Road, Seven Mile Beach KY1-1209, Grand Cayman
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Seven Mile Beach
#1 Romantic Hotel in Seven Mile Beach
#1 Business Hotel in Seven Mile Beach
#2 Family Hotel in Seven Mile Beach
#2 Spa Hotel in Seven Mile Beach
#3 On the Beach Hotel in Seven Mile Beach
#3 Luxury Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Grand Cayman 5*
Number of rooms: 365
Official Description (provided by the hotel):
Discover The Ritz-Carlton, Grand Cayman, a luxury two-tower resort on Grand Cayman in the Cayman Islands. Here, sparkling blue waters blend seamlessly with the sand and sky to create your perfect Caribbean oasis. Located on an archipelago of three picturesque islands, our Cayman Islands resort hotel offers a breathtaking location unlike anywhere else on earth. From the white sands of Seven Mile Beach to world-renowned restaurants including Blue, by renowned seafood chef Eric Ripert, The Ritz-Carlton, Grand Cayman luxury resort offers guests an unforgettable escape from the everyday. With a resort side including resort and garden view rooms and an ocean side for ocean view rooms the property runs from sound to sea. Residential towers are located on the ocean side. ... more   less 
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Also Known As:
Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
Grand Cayman Ritz Carlton
Ritz Seven Mile Beach
Seven Mile Beach Ritz-Carlton
The Ritz-Carlton, Grand Cayman Cayman Islands

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