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“Too Many Housekeeping Issues”

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The Ritz-Carlton, Grand Cayman
Ranked #3 of 10 Hotels in Seven Mile Beach
Certificate of Excellence
NJ
Level Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Too Many Housekeeping Issues”
Reviewed July 1, 2008

The Ritz is very asthetically appealing. We had a garden view room. The walk to the beach was less than 5 minutes - I know some people felt it was far but we did not. I had an amazing meal at Blue - we had the tasting menu with wine pairing, which I would highly recommend. The beach is pristine.

Unfortunately, we had daily issues with housekeeping that caused me to give this hotel a low rating. In fact, I would never stay at a Ritz again. The policy is that housekeeping comes 2x/day. The first time, I believe, should be between 8:30 and 4:30, then again before 9:30 pm. We were lucky if they came once a day. They were more likely to come at the end of the day and do the turn down service at the same time. Or, no one showed up for the turndown service. And, when they did come, the room was not left clean and they did not restock one or more items daily like coffee, coffee condiment kits, conditioner, glasses, etc. One day we came back to our room at 4:30 and it hadn't been cleaned. Someone came at 4:45 so we had to leave the room after being gone for 7 hours. Also, when I called guest services for missing items, they were never delivered. Our terrace was really sandy so I swept it with a magazine into a pile by the sliding door so housekeeping would see it but it sat there for 4 days. I spilled ice on the floor and when I picked it up it was covered with sand. We took our shoes off in the doorway and rinsed our feet at the beach shower so I can only imagine the sand was from the prior guest. I started leaving notes for the items I wanted restocked and cleaned. At the midpoint of our week stay, guest services called (Jenny) to ask how our trip was and we told her we had housekeeping issues. She was very apologetic and came to room, subsequently having a staff member thoroughly clean it, which was appreciated. He did a nice job. However, he took the bathrobes. When I called guest services for two robes, they never came. I called 45 minutes later, and they brought 2 robes with no sashes so we had to call again. After that, I just tried to ignore it and didn't bother calling for anything anymore. This is really just a drop in the bucket of the issues we had. I clean a lot at home. When I travel, I keep the room very tidy - all garbage thrown away, clothes away, clean surfaces, etc. so I couldn't make it easier for housekeeping unless I changed my own sheets and borrowed their vaccuum. Having to sweep sand, leave notes, make unresponsive phone calls, etc. was really annoying and started to become a focus of our trip, creating friction. My husband ordered a floral arrangement for my birthday to be delivered during turndown service while we were at dinner. They were never delivered. When he called, they said they couldn't deliver b/c we had the "Shhh!" sign in the door. Duh! We had it on the door from 5pm - 8pm while we were getting ready for dinner. The whole point was that it was supposed to be a surprise for me when we got back so why would it be delivered while we were there? Plus, they actually showed up for turndown service that night but just failed to bring the flowers. If anyone from the Ritz reads this and wants to verify this, we had a reservation at Blue for my birthday at 8:30 and we checked in to the restaurant at 8:10 and had a coctail at the bar, so we were gone from the room a long time.

By and large, the concierge desk personnel were not able to answer our questions regarding directions, site seeing, etc. Some were really excellent, but some didn't bother to even try to find the information, and some gave misinformation.

I would not recommend this hotel.

  • Liked — beach
  • Disliked — customer service (lack thereof)
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank tmmrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Boston, MA
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 27, 2008

We went to the Ritz for our honeymoon. It was fantastic. Not one negative thing to say. Service was great, beach and pool great.

If you can get the club room I would recommend that. All drinks are included. They have top self everything, and the food was great. It worked out well. Obviously, the Ritz is expensive, so I would not recommend going if you are on a real tight budget. But to give an example of the club room..... The only day that we did not eat breakfast there was the last day. I spent $75 for 2 on bacon, eggs, and coffee, at Seven. It was good food ect, but still 75 american dollars. If we did not have the club room it would have been and extra 500 just for breakfast for the week and double that for lunch. We are drinkers also. For lunch, I had two or three drinks in the club room. Anywhere else in the resort it would be about $10 american each beer, it cost nothing in the club room. It really worked out great going there before and after dinners for drinks.

We had a dinner outside on the beach. 7 sets it up and I hightly recommend it. Downfall is they charge you $200 american just to set it up. So plan on spending allot of $$ for that dinner but well worth it.

We went up and down 7 mile beach and this was BY FAR the best hotel.

If you are looking for a night life Firday night the ritz has a cool DJ in one of there restraunts. Wed night the Reef grill has great bar scene that picks up around 10.

I would recommend this hotel for families, and couples they are kid friendly (which was not a problem) Rooms were great. We had ocean front I would probally recommend that, although you do need to walk 5 min inside to the club room which was no big deal. Wife loved the spa and the gym. All in all it was a great experience. Very relaxing, everyone was friendly, would go again.

  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank majoo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta GA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 27, 2008

My husband & I almost always stay at Ritz properties because service is important to us. The service at Ritz Carlton Cayman far exceeded our expectations - they understand the importance of great service and have mastered it! This is a very large property that goes from one side of the island (across the street) to the other side of the island. We stayed on the beach side which was great but we did have to walk across an indoor walkway to get to the club level...it was a fairly long walk but we really did not mind.

The spa is absolutely incredible - they thought of every detail... had food set out for you while you waited for your service, allowed you to choose the music to be played in your room during your service, and many other nice details. I even took several fitness classes and was very impressed with the skill-set of the instructor and the intensity of the classes. Even the 9-hole golf course was challenging.

Keep in mind, this property is expensive so if you are looking for a bargain, this is NOT the place but the amenities on this property and the service were so outstanding that we would return without a doubt. If you plan on bringing children (we did not but we would), they have children's buffets setup (even in their finer restaurants about $10) and lots of activities for the children. Would recommend for a couple (they have an adult pool area) and/or for a family...have paddle boats, rafts, snorkeling equipment, etc. The beach is absolutely beautiful (sugar white) and the water is even better...you can see the bottom for what seems like miles which makes for great snorkeling. Hate to keep focusing on service but it was so refreshing to find outstanding service from every area of the resort whether we were at the beach, pool, spa, golf course, etc., that I want to tell the world!

  • Liked — Great Service!
  • Disliked — Having to leave!
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank PAC1AtlantaGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york, ny
Level Contributor
129 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
Reviewed June 26, 2008

As far as Ritz Carlton's go this one is the best. The hotel facilities are wonderful and this Ritz goes quite a distance from the "traditional" Ritz look and feel. You still have the large overwhelming building with some traditional furniture, however the restaurants, pools, spa and other areas are all superb and not "typical" Ritz Carlton.

We actually flew down from NY on the same flight as Eric Ripert, who's glorious food we have come to know quite well at Le Bernadin. In Grand Cayman he presides over both Blue and Periwinkle. The restaurants are high end gourmet restaurants in a hotel, not the typical stuffy steakhouse found in most Ritz Carlton's. Even the other restaurant 7 had a wonderful breakfast buffet and a tantalizing dinner buffet.

*(I did not understand the hype over the Parmesan Truffle French Fries, far too oily and a little sickening)

The La Prarie spa is a La Prarie spa. Enough said. You will pay top dollar for top of the line treatments.

Kids club is large and very well run, although there is a hefty charge for the service. Overall the resort is very kid friendly.

Don't miss the opportunity to swim with the stingrays!

The beach is great, plenty of lounge chairs available, and poolside/beachside service is everpresent. This hotel represents the direction Ritz needs to go with other ventures if they are to have a chance in competing as a chain with the Four Seasons properties in the future.

  • Liked — Wonderful facilities!
  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank scrutinizing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 25, 2008

Just got back from a week's stay at the Ritz. Everything was great, from the room to the service to the breakfast. We were upgraded to one of the reserve suites, which was amazing. Since we were on the ocean side, we really did not spend much time on the other side of the hotel at all. It is almost like two different properties. All of the staff were friendly and helpful, even greeting us by name most of the time. The beach was beautiful, and the people in charge of beach rentals (rafts, snorkel gear, etc.) were great. The breakfast buffet at 7 was delicious and very convenient. We also ate at several off-site restaurants. Casanova's in Georgetown was very good. Alfresco's, which was a bit farther north, was an out of the way place, with great service, great food and a great view of the ocean. There was also a great gelateria closer to Georgetown that had great gelato. The island itself was beautiful and safe, and the people were friendly. We can't wait to come back here and would never stay anywhere other than the Ritz.

  • Liked — Room, service, location
  • Disliked — nothing, it was all great!
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank saj5771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 25, 2008

My husband and I just celebrated our 10th anniversary with a trip to the Grand Cayman (June 18-22). After much research on where to go and stay, I finally settled on this particular island and the Ritz Carlton. Let me tell you it was worth every penny!

We stayed in a gardenview room that was next to the "quite pool", but a distance from the beach. I don't know what all the fuss is about, as it isn't that long of a walk - just don't forget anything in your room (smile). Our room was a nice size, it was well decorated, and the service was great. The only thing that was odd to me was the shower stall. The room had both a tub and marble shower, and the shower barely fit one person. I am a size 10 so that shouldn't have been cause for a tight fit. Oh well!

The Ritz is probably located on the best stretch of 7 Mile Beach, and it has one of the largest beach fronts of the many hotels/condos in the area. All of the lounge chairs, beach or pool, have canopies to protect you from the sun (which was rare at the other places I saw along the beach). The hotel service is 1st class and I never had any issues - and my hubby can be a complainer.

The food is delicious and expensive, so be prepared to spend regardless of where you stay. We ate breakfast and had drinks at the Ritz, but did lunch and dinner off property. I would recommend Yoshi for great sushi, The Wharf for a wonderful dinner and scenery, and the Calipso Grill as well. If you want something along the lines of a Friday's, then I would suggest going into Georgetown for a bite at the Hard Rock, or you can go to two local places, Aqua or Coconut Joe's - these are located on the way into Georgetown.

Also, while the Ritz is kid friendly I would not recommend this island for a family vacation. The Cayman's is a small island without much to do, and for those wanting a relaxing getaway it's HEAVEN!!! If you want a bustling nightlife and lots of tourist adventures, then I would suggest going elsewhere. If you want a tropical family vacation, then I would suggest Beaches Turks & Caicos - went there last year w/our two boys ages 7 and 1.

My husband and I can't wait for the chance to get back! It's really Heaven on Earth!!!

  • Liked — The level of personal service
  • Disliked — A 15% gratuity is included on every dining or drink bill, but it's listed as a service charge. Need to change "service charge" to "gratuity".
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SeriousShoper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta, ga
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 19, 2008

My husband and I just returned from a 5 day/4 night stay at his beautiful hotel. We booked our room through our American Express so we got a garden view room with the buffet breakfast daily. Our room was on the resort side, not the beach side, which we found not to be a problem at all. Many people have mentioned the far walk, but we found it to be less than 5 min from room to beach and it gave us some daily exercise as well! The pool by the beach is very nice, but we preferred the beach since the water was so clear. We ate at Periwinkles for lunch one day, 7 for dinner one night, and the breakfast at 7 daily. We tried to eat at Blue but were unable to get reservations since they are closed Sun/Mon and then on the Tuesday we were there, they were closed for a private event. There are many restaurants off the hotel within walking distance and the two that we tried were Deckers and Ragazzi. I would highly recommend Decker's, get the Sea Bass with risotto. Ragazzi we thought was ok, but we've had better Italian food. Our last night we went to the Grand Old House which was right by the water and had a great sunset and awesome food.
We did do one excursion in town which was the Atlantis submarine. It was fun, but if I were to do it again, I'd do the evening one when all the nighttime fishes come out and the coloful reefs show up better. Georgetown shopping is limited to some jewelery and t-shirt type souvenirs, but was fun to look around.
Overall, I would highly recommend the Ritz due to the service, which was amazing. Everyone on staff was really helpful from setting up beach chairs and towels, confirming restaurant reservations, and being attentive to your every need. I was impressed by how everything I asked or requested was answered with "my pleasure", and some staff members even remembered our name! We stayed at the St Thomas property last year, and it in no way compared to the Grand Cayman property. If you are hesitant about coming here, don't be. You will love it.

  • Liked — Location, beach, service
  • Disliked — Nothing!
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank mylanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Grand Cayman

Property: The Ritz-Carlton, Grand Cayman
Address: West Bay Road, Seven Mile Beach KY1-1209, Grand Cayman
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Seven Mile Beach
#1 Top resorts Hotel in Seven Mile Beach
#1 Business Hotel in Seven Mile Beach
#2 Family Hotel in Seven Mile Beach
#2 Spa Hotel in Seven Mile Beach
#3 On the Beach Hotel in Seven Mile Beach
#3 Luxury Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Grand Cayman 5*
Number of rooms: 365
Official Description (provided by the hotel):
Discover The Ritz-Carlton, Grand Cayman, a luxury two-tower resort where sparkling blue waters blend seamlessly with the sand and sky to create your perfect Caribbean oasis. Located on an archipelago of three picturesque islands, our Cayman Islands resort offers a breathtaking location unlike anywhere else on earth. From the white sands of Seven Mile Beach to world-renowned restaurants including Blue, by renowned seafood chef Eric Ripert, The Ritz-Carlton, Grand Cayman luxury resort offers guests an unforgettable escape from the everyday. With a resort side including resort and garden view rooms and an ocean side for ocean view rooms the property runs from sound to sea. Residential towers are located on the ocean side. ... more   less 
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Also Known As:
Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
Grand Cayman Ritz Carlton
Ritz Seven Mile Beach
Seven Mile Beach Ritz-Carlton
The Ritz-Carlton, Grand Cayman Cayman Islands

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