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“Luxury and Service” 5 of 5 stars
Review of The Ritz-Carlton, Grand Cayman

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The Ritz-Carlton, Grand Cayman
Ranked #3 of 11 Hotels in Seven Mile Beach
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Luxury and Service”
5 of 5 stars Reviewed May 11, 2013

5 night stay in mid-April. The wait staff could not have been friendlier or more accommodating. Especially the wait staff on the beach who work very hard in the hot sun.
Be very careful of the sun this time of year.
Tip: There is a Foster's supermarket within walking distance if you want to pick up reasonably priced snacks for your room.

Room Tip: Garden rooms have are on the quiet side of the hotel. Better than the resort view which overlooks t...
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (633)
Date | Rating
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English first
Duluth, Georgia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 11, 2013

There is no doubt this property has it all. Great beach, great location, great service, everything. I have never stayed at a Ritz before but my fiancee has. She would stay at a Ritz every time we travel I would not. I have no regrets about staying and I would recommend this place to anyone. Being in the investment/finance profession, I place a value not only on my experience, location, service and amenities but also the overall $$ value. This is the only place where the Ritz is lacking. Don't get me wrong, this place is great and you know going in, it's The Ritz, everything is marked up 33-50%+. (even weddings... we discussed the possibility of having our wedding on property and they were great.) But for 50% of the cost here I can get the same or close to the same experience and service we received at this Ritz as we did at the Grand Hyatt in Aruba. (and we had a beach/ocean view instead of a non beach/non ocean view)

If we did the research about a resort and/or island before hand (by reviewing TripAdvisor, talking to people, reviewing the web sites and even calling the resort before we book) we have never been disappointed! If you have done your research and you are on a good island, a good resort with noted service those places are as good as, close to, or in some cases better than the Ritz Grand Cayman. So the question becomes if you can get the same (or close to the same) experience, service and amenities, with a beach/ocean view as you would at the Ritz (without the ocean/beach views), is it worth spending the extra 40-50%+ just because IT'S THE RITZ?




Note below for those interested in comparing all inclusive to Ritz:


For 30-40% of the cost of the Ritz you can have a trio of butlers who cater to your every whim. I know some people might say it's Sandals not the Ritz. But if you chose the right resort you will have just as nice beach, rooms, amenities, drinks, activities, experiences with the best room location possible and MUCH more personalized service and attention from your butlers then you will ever have at any Hyatt, Fairmount or Ritz. If you place value on high end food and want only the best food, then the all inclusive option might not be right for you. But if you don't require that, an all inclusive with a butler is a way to have an even better experience for a significant cost savings.

Whether it is a traditional resort/hotel or an all-inclusive you can't lose either way if you have done your research!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KenG0308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 10, 2013

My family and I stayed at the Ritz this past February for a week. The property is quiet large and occupies space both on the beach and across the street from the beach. The two sections of the hotel are connected by an indoor walkway.
We were lucky enough to have a room on the beach side, right next to the pool and walkway to the beach. Our room was extremely spacious and comfortable. Our room was also near the Ritz's shop Pantry where we could pick up postcards, sunblock, water and snacks. There was also complementary coffee and tea set up every morning which was wonderful.
The service at the hotel is excellent and we were treated kindly and politely. There was concierge service right down the hall from our room that was separate from the one in the main lobby. This came in very handy when making arrangements for dinners out and transportation. They were happy to help and always offered cold water and beach towels if we were heading out for an excursion. No waiting ever.
The pool area was clean and well maintained as was the beach.
I choose Grand Cayman hoping that the water would be totally kid friendly and it was. There are no strong currents, large waves, rocks, drop offs etc. I did not have to worry about our sons safety beyond the usual concerns. It was perfect. The water was beautifully clear and calm.
Even though we were there at high season we were always able to get beach chairs. I was not willing to get up at 630 to get front row chairs but did go out at about 730 for second/third row. Either was perfectly fine. The beach isn't that deep and you're still only steps from the water. Thats the first time Ive been to a resort where there was competitive chair reserving. I was put off at first but had a system by the end of our stay.
We ate breakfast at Seven three times. The food was very good and it was especially nice to eat on the patio outdoors. Service was always gracious and efficient.
The location of the resort is perfect. The beach is not crowded and you are not close to the port where the cruise ships come in and there is more pedestrian traffic. You are also walking distant to other good restaurants if you need a change of pace.
We would definitely return

  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank vgd123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilton head island
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed May 9, 2013

I just got back from a week at The Ritz Carlton on Grand Cayman. The hotel staff is beyond helpful from the first minute we walked through the doors. We had a beautiful ocean front room and the view was spectacular!! The only reason I didn't give it a full 5 stars is because the food wasn't as good as we expect from a resort with this level of service and price. The breakfast was terrible, but lunch from Barjack was much better. Not great but certainly not as bad as the breakfast. Maybe it was an isolated situation, because we didn't try it again after the first day. WAAAAY to expensive to risk another bad meal. Depending on the room, it could be a long walk from the beach to your room. But oceanfront wasn't that bad. Overall a delightful experience.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bugtussle85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
150 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed May 9, 2013

Oh my gosh - this hotel is amazing! This was a splurge for a big birthday and I'm glad I did it. You can look at my other reviews and see that I'm not really a Ritz-Carlton girl! So this was a major treat for me. I booked the concierge floor with beach view balcony. The hotel is gorgeous and the staff is completely customer service oriented. If you can, splurge on the club level access - the food that is there throughout the day is wonderful. I hardly even left the hotel - had afternoon tea in one of the lounges - highly recommended - and their spa is amazing. I have nothing bad to say about this hotel - other than my usual pet peeve that I could hear people in the rooms on either side of me. Strange that such a high class hotel wouldn't have better insulation. But I lived with it and would gladly return to this hotel, though, sadly, I will be back to normal hotels from now on!

  • Stayed May 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank FemaleTraveler85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 7, 2013

My wife and I just returned from a 4 night stay- April 29th to May 3. We were so pleased with the entire experience from from check-in to departure that we are planning a return trip by year end- something we have never done- return so soon to the same hotel we just visited. The hotel is simply beautiful and every staff member we came in contact with are truly professional and eager to please from guest services to the general manager, Marc Langevin. He is constantly walking the hotel, chatting with guests and we were even invited to a guest reception. Seven mile beach is spectacular with white sand and turquoise waters- but the ritz stands alone with extraordinary beach amenities and services- from afternoon ice-cream treats, cool towels and plenty of lounges readily available. Even complimentary valet parking is included and a nice surprise. . We dinned at the restaurant seven 2 evenings and it was very good with excellent service and at Barjack's for lunch and was satisfying also. The checkin staff, Collin,Ollie, Pepe and others were the best we ever had the pleasure to meet- providing us great breakfast and dinner suggestions- they are true professionals. In summary, if you are planning a trip to grand cayman, this is without doubt the hotel to get spoiled in- you will not be disappointed.

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kap117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

We had a great time at the beach
The rooms are a bit of a walk and not directly on beach. The customer service - as usual- was fantastic.
The island itself was welcoming and of course had great dives/ snorkeling.

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Islandboundxox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Grand Cayman

Property: The Ritz-Carlton, Grand Cayman
Address: West Bay Road, Seven Mile Beach KY1-1209, Grand Cayman
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Seven Mile Beach
#1 Business Hotel in Seven Mile Beach
#2 Top resorts Hotel in Seven Mile Beach
#2 Spa Hotel in Seven Mile Beach
#2 Family Hotel in Seven Mile Beach
#3 On the Beach Hotel in Seven Mile Beach
#3 Luxury Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Grand Cayman 5*
Number of rooms: 365
Official Description (provided by the hotel):
Discover The Ritz-Carlton, Grand Cayman, a luxury two-tower resort where sparkling blue waters blend seamlessly with the sand and sky to create your perfect Caribbean oasis. Located on an archipelago of three picturesque islands, our Cayman Islands resort offers a breathtaking location unlike anywhere else on earth. From the white sands of Seven Mile Beach to world-renowned restaurants including Blue, by renowned seafood chef Eric Ripert, The Ritz-Carlton, Grand Cayman luxury resort offers guests an unforgettable escape from the everyday. With a resort side including resort and garden view rooms and an ocean side for ocean view rooms the property runs from sound to sea. Residential towers are located on the ocean side. ... more   less 
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Also Known As:
Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
Grand Cayman Ritz Carlton
Ritz Seven Mile Beach
Seven Mile Beach Ritz-Carlton
The Ritz-Carlton, Grand Cayman Cayman Islands

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