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“Beautiful property and Customer Service comes standard here” 5 of 5 bubbles
Review of The Ritz-Carlton, Grand Cayman

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The Ritz-Carlton, Grand Cayman
Ranked #3 of 10 Hotels in Seven Mile Beach
Chapel Hill, North Carolina
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Beautiful property and Customer Service comes standard here”
5 of 5 bubbles Reviewed June 7, 2012

We have been to a lot of hotels in the caribbean and found variable standards of customer service ranging from indifference to over zealous. Sometimes within the same hotel. This was not the case with the RItz. Everyone was very helpful, courteous, and friendly..... all the time. All of the staff with the high tech communication systems were aware and ready for you as you move through the property and most knew us by name. Enought of that.

This is a gorgeous property. We stayed ocean front , which is really pool front with a view of the ocean. Nice bed, amentities balcony with two comfortable chairs and a great view of the seven mile beach and the sunset. There were always enough beach chairs and help to set one up. Same for the pool, but it seemed there were not enough umbrellas, but then I didn't ask for one. Bands of roving servers from BarJack, eager to serve you expensive but tasty drinks. I spent a lot of time sitting in the bay in the "aqua lounger" a table and four chairs floating in 4 ft of beautiful blue water. the servers will bring you iced buckets of beer to the waterside, so that you don't have to travel all the way to the bar for a refill.

Good snorkeling just off the south corner of the swim area and mid way across the swim area about 200 yds out near some pipes. a more shallow, highly populated reef is in front of the Governors house, a 3-5 minute stroll north, approximately 400 yds offshore. a $45/day resort fee includes complimentary snorkel gear, kayaks, paddle boards, internet, water, chairs, towels, etc. Gratuities are added to all checks, but the service qualified the 15%.

Speaking of restaurants, we tried Takiun and Blue. Both were excellent. The Blue tasting menu is expensive, but phenomonal. Ripert's input is unmistakable. And they serve several of the dishes from his NYC flagship (Le Bernardin).

Room Tip: Ocean Front Rooms x20-x24 where x is 6,7,or 8 are all excellent. Elevators at x17 and ice machines...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mondetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,640 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (672)
Date | Rating
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English first
Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 5, 2012

My wife, 4 year old son, and I spent 5 nights at the Ritz. Our first trip to the Caymans, and our first trip to the Caribbean as well. Could not have been more pleased! The resort itself is beautiful, and the staff is absolutely the best we have ever encountered. Everyone from the housekeepers, to the wait staff, to the front desk goes out of their way to ensure you have what you need and feel cared for. Our package included a daily breakfast buffet (amazing selection including waffles made to order and smoked fish options) and a daily US $100 resort credit good for food or other sundries anywhere on property. With food being free in most onsite restaurants for children under 5, we found that (with only a little planning) my wife and I were able to eat and drink with nothing additional out of pocket. (Note: In the interest of full disclosure, we eat lighter than most, and typically shared an appetizer, entree, and dessert. Servings are quite generous.) We did not need to venture offsite except for a day trip to Georgetown (which we found a bit too touristy), and a couple of trips to the nearby grocery store (IGA). The grocery is a short walk from the resort, and has extremely reasonable prices. The only (very) minor low point of our stay was having to witness a fellow guest in the throes of a conniption fit due to an imagined slight in service by one of the waitstaff at Bar Jack. You have to love the irony of a grown woman having a full-blown tantrum because a well-meaning waitress had the audacity to serve kids' meals to 2 nearby toddlers before the woman was brought her own food (which she rightfully should have received before the toddlers, I suppose). She has promised to write a letter to "headquarters". That should be a doozy!

Room Tip: The complaints about the "Resort Side" rooms (where the lobby is) being too far from the...
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  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank StripeyIguana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 4, 2012

My (now) husband and I were married at the Ritz-Carlton Grand Cayman over Memorial Day weekend and could not have been happier with our decision to be married at this resort. As another reviewer stated, we did not have the best weather during our stay but still had an amazing experience at the resort. Overall, our wedding planner, Elena, did an excellent job - though there were a few glitches (nothing major). The resort itself is immaculate and the beach is one of the best that we have ever seen. The extra amenities provided at the beach (i.e., paddle boards, water tricycles, kayaks, floating beds) along with the plush lounge chairs with individual sun shades really took it over the top. The rooms are spacious and while the decor is not my taste it fits with the Caribbean vibe.

The best part of the resort is the staff. They go out of their way to make sure that every guest feels special and is taken care of. We were so impressed by how many staff remembered our names and that we had just been married. I visited the spa on the day of the wedding and was extremely impressed by the design and the staff - Julia gave me an amazing manicure. We also hosted our wedding dinner at Blue by Eric Ripert and had an excellent experience there. Kristian Netis, the sommelier, really went out of his way to make it special, including teaching me how to use a champagne sabre to open the bottle for the toast!

As other reviewers have also stated, the resort (and whole island, actually) is pricey. Its not a place to stay for those who are concerned about drink and food prices. We definitely felt our experience at the resort was well worth the money and hope to be back for an anniversary!

  • Stayed May 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpharetta, GA
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed June 3, 2012

This is a lovely property - the grounds, rooms, public spaces and the beach!
I have never seen more lovely water - it is really gin clear.
The Jean-Michel Cousteau’s Ambassadors of the Environment is just incredible. We went on a great night snorkel with them.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wew71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, USA
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 1, 2012

Although we did not stay here (stayed at Westin which my husband and I loved), We really appreciated the poolside service, the pool was outstanding. Especially liked their Pina Colada,I think that it was the best on the island. The Ritz grounds are really beautiful to look at when you are passing by. We ate at the restaurant and the service was excellent, not to mention the sunset.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MrsBeachz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed May 28, 2012

Having stayed at a number of other Ritz properties, we were disappointed with the level of service and the room in general. The property is on a gorgeous stretch of beach. We had an ocean view room, which was lovely. That said, we were supposed to have a king bed room, but they were out of availability when we arrived so we ended up with two doubles (that were called queens). After making multiple calls and finally asking for the room manager on duty, we got a king room after two days. From a cleanliness perspective, the room was fine, but nothing great. The phone was clearly dirty and when that was so obvious it made me wonder about the details I couldn't see. Occasionally, calling guest services resulted in a resolution, but there were a number of instances where we were given a poor response or we had to call back more than once. This was a stark contrast to other luxury property resorts where you can almost count on your needs being met and even exceeded. Sadly, that rarely happened here. The spa was nice, the food was good and some employees stood out; however, overall, the experience was lackluster. Due to our room move, an amenity wasn't delivered to us. After multiple calls to locate the amenity, finally an employee recognized an opportunity to accommodate the oversight. Mauricio offered us a free ride to the airport in the hotel car which we appreciated. Finally, someone who offered a concession! To some, this review may sound picky and high maintenance, but when you're paying what you pay for these rooms (and on the island for that matter) and you're at a Ritz property, the expectations are simply higher. In addition, James who works on the beach, had a great attitude and was one step ahead of our needs. Beyond the property, we enjoyed a couple of dining spots: Paperman's (a nice cafe that offers great coffee and yummy pastries and lunch options; Agua (a Peruvian restaurant that was affordably priced ~$120 US dollars for wine and dinner for 2) and Luca (while the meal wasn't overly memorable, it was good food and the ambiance is hip). We heard amazing reviews about Blue (the restaurant on property).

Room Tip: Would recommend ocean view rooms
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank whynotCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 28, 2012

We just spent four wonderful days at this hotel. At first it is quite intimidating because of the sheer size of the hotel, but as soon as we found our way it was easy. First let me start off by saying that the service in this hotel is quite amazing, the number of staff is huge but every person we met was super friendly and extremely helpful. It is very easy to feel like a superstar here! I had two spa treatments and they were both great. They use amazing products and once again the staff were just wonderful. Overall I would say that this is great value for your money because it is not a cheap holiday but so worth it.

  • Stayed May 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank vanessajoffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Grand Cayman

Property: The Ritz-Carlton, Grand Cayman
Address: West Bay Road, Seven Mile Beach KY1-1209, Grand Cayman
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Seven Mile Beach
#1 Business Hotel in Seven Mile Beach
#1 Romantic Hotel in Seven Mile Beach
#2 Spa Hotel in Seven Mile Beach
#2 Family Hotel in Seven Mile Beach
#3 Luxury Hotel in Seven Mile Beach
#3 On the Beach Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Grand Cayman 5*
Number of rooms: 365
Official Description (provided by the hotel):
Discover The Ritz-Carlton, Grand Cayman, a luxury two-tower resort where sparkling blue waters blend seamlessly with the sand and sky to create your perfect Caribbean oasis. Located on an archipelago of three picturesque islands, our Cayman Islands resort offers a breathtaking location unlike anywhere else on earth. From the white sands of Seven Mile Beach to world-renowned restaurants including Blue, by renowned seafood chef Eric Ripert, The Ritz-Carlton, Grand Cayman luxury resort offers guests an unforgettable escape from the everyday. With a resort side including resort and garden view rooms and an ocean side for ocean view rooms the property runs from sound to sea. Residential towers are located on the ocean side. ... more   less 
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Also Known As:
Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
Grand Cayman Ritz Carlton
Ritz Seven Mile Beach
Seven Mile Beach Ritz-Carlton
The Ritz-Carlton, Grand Cayman Cayman Islands

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