London House is a fairly decent, though aged, property in a nice location, with a very nice stretch of beachfront. The palm trees, the hammock house, the tradewinds, and the close proximity to the warm azure waters of the caribbean are great. Of course, the beachfront was not cleaned even once the week we were there, nor was the pool cleaned. The pool area was cluttered, beach toys in poor shape and beach chairs were sparse. What we saw is that no one cares about this place in June.
And don't be bamboozled: All of their units have NOT been renovated. #15 is fantastic, #14 is NOT where you'll want to stay. Insist that they guarentee your condo is fully renovated, not just an 'updated bath'. In fact, get #15 if it's just the two of you.
Do not look for anything near Customer Service from London House management. It does not exist. After asking for our arrival time and flight number well in advance, it was just wonderful to get there and find our condo NOT READY. No offer of anything to offset the inconvenience, just come back in an hour. And then no flowers, no fruit basket, not even a Welcome note in our condo from Manager Domenic. Just two keys and have a nice day. No offer to take your bags, no one even walks you to the condo. With only 21 units, and making herself scarce our entire visit, you would expect the Manager to leave something that says 'We appreciate your business'. Not so at London House. You need to be glad that they allowed you to visit. Guess we got it twisted, like we were the guests.
We rate the management staff at London House as useless, clueless, and in deep denial. London House is not all that. Two staffers and zero customer service. You do the math: 2 x 0 = 0.
Sure, we booked a week prior to this years' 50% Off offer. And we asked if we still qualified since the requirement only stated "Book before April 30" for June arrival. Nothing was stated about 'prior bookings don't qualify', just Book before April 30. As I explained to Domenic, in America, April 6 comes before April 30. We not only didn't get half off, we didn't get any type of concession beyond the 5th night free we already had. Gee, what a way to get repeat customers.
Further, tourism is not a very deep focal point in Georgetown, either. Maybe condo owners get treated different, but visitors do not seem very welcome there. Many of the shopkeepers displayed outright contempt for tourists. There were four cruise ships in port, and the attitude we saw by the souvenier peddlers was appalling.
While the island itself is a great place to visit, evidently no one has told the Cayman folks that tourists spend more when we feel welcome. Maybe that's why we call Aruba One Happy Island...
- Official Description (provided by the hotel):
- Come experience the very pinnacle of serenity and bliss at the London House in Grand Cayman. Capturing the beauty and essence of the perfect island retreat, each luxury condo at the London House welcome guests with exceptional ocean views from your private balcony or patio. What's more? First-rate accommodations, unmatched service, pristine grounds and 200 feet of silky soft, pure white sand. Stake out your ideal space on our private stretch of Seven Mile Beach for an entire day and worship in the sun. Dip your toes into the crystal blue waters of the Caribbean Sea. And come day's end, settle in for an awe-inspiring sunset that will truly take your breath away. ... more less
- Also Known As:
- London House Condominiums Hotel Seven Mile Beach
- London House Condominiums Grand Cayman, Cayman Islands