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Comfort Suites Seven Mile Beach
Ranked #6 of 10 Hotels in Seven Mile Beach
Certificate of Excellence
Reviewed May 11, 2011

I have stayed at the Comfort Suites in Grand Cayman twice now with my family, and both times it has been excellent. There were absolutely no issues and all of the staff were friendly and polite! They were especially helpful with guidance on good restaurants, beaches, etc. We loved the location and the hotel is kept in great condition with a friendly and relaxing atmosphere. I would recommend staying here for any type of travel!!

  • Stayed: February 2011, traveled with family
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1  Thank Bailee23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 8, 2011

Ms. Kay was wonderful, the hotel really has exceptional customer service. They go out of their way to accommodate their guests. The hotel is near the water, they have a fantastic dinner location. You will not have to go far from hotel to find island attractions. I will stay there again....

  • Stayed: April 2011
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2011

Stayed here 4/14 through 4/20 and will stay here again next time we return to the Cayman Islands. There are no comparable priced hotels this close to seven mile beach, the others are either across the road or miles away. Its next door to the marriot, whose beach and pool are 4 times as crowded. This was very much a family hotel (at least during our stay), with lots of other children and a beach that's perfect for kids 10 and under. There's an artificial reef with plenty of fish 15 yards off shore that even a non-swimmer can enjoy. The pool area was quiet with partial shade and next to the restaurant/bar, you can sit, eat, drink and use the wi-fi while watching the kids swim. We changed rooms during our visit to move to a lower floor. Both rooms had the same amenities, but the first room had some broken springs in the pull-out and the a/c struggled, something I personally would have overlooked but I'm glad we changed as our 2nd room was perfect. This isn't a five star hotel, and thus not priced like one. If you want 5 star service then stay at the Ritz, or use some of the money you save for some tipping here, it will be greatly appreciated and a little goes a long way. If you want a beach umbrella, wake up a little early, tell the beach staff you would like one, he sets it all up, thank him, tip him and your done.... go and eat the free breakfast.

  • Stayed: April 2011, traveled with family
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Thank Iamsomebody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2011

If you're willing to stay in a really rundown skeezy place, then stay here. If not, go next door to the lovely Marriott hotel. From the finishes in the bathroom and "kitchenette" this place appears to have been built in the eighties and has not been remolded since. Everything in my room was really battered from years of wear and tear. The carpet throughout the hotel and in the room was the worst shape imaginable. The smell coming from the carpet was down right noxious. It seriously has to be replaced. Why a hotel on the beach would have carpeting is beyond me. They need to tile the floors. The worst thing about our stay was that the hotel only has 8 umbrellas for the beach. Yup, just 8. So if you want to relax at the beach and not get roasted by the equitorial sun, then you better be in the umbrella line by 7:40 am. They have a decent number of beach chairs and loungers, yet only 8 umbrellas. I think that's shameful.
The free Wi-Fi is slow. The fitness center only contained a stair climber, treadmill and bike. The AC in the fitness center was not working. I will say that the staff was pleasant. I also like Stinger's Bar and Restaurant by the pool. The food was good and reasonable.

  • Stayed: April 2011, traveled as a couple
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6  Thank BillieGoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaymanComfortSuites, General Manager at Comfort Suites Seven Mile Beach, responded to this reviewResponded April 30, 2011

Dear Billy Goat from Knoxville TN ?

Thank you for your review of our hotel.

We would like to repond to some of your concerns:

Our hotel is not a new property. All of our rooms offer great value to the visitor to Cayman and everything is in working order.

We also have achieved excellent scores for cleanliness and service from Choice Hotels inspections.

We are similar to a regulAr Comfort Suites property that you would see in the USA.

The bulk off the reviews that we receive would indicate that we have a great property that offers great value.

We are not a four star full service property and do not claim to be. Our rates reflect this.

You mention another hotel next door to us, but would also like to point out that they also have carpets in the rooms and hallways and that their rates are significantly higher than hours, around 100-300% more on average.

We are a small resort with around 30 employees, the lasrger resorts have close to 300 employees, we offer a complimentary beach chair service to our guests on a first come basis, where an attendent will set up chairs on the beach for our guests. This is no different to our complimnetary internet and breakfast where we do not charge for these services. The larger resorts will charge fees for all of these services.

We are sorry that you were unhappy with our services, perhaps it may be better for you to pay the addtional 100-300% more in rate plus addtional service fees and stay at one of the larger full service resorts should you wish to return to the island.

I can be contacted at 345-945-7300 or by email comfort@candw.ky to review any of your concerns, we are sorry that we were not given the opportunity to rectify any of your issues at the time of your stay?

To reassure you, our hotel is clean, everything works and we offer some of the best hotel value on Grand Cayman.

Sincerely

Thomas Mason
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2011

Spent 5 days at the CS from April 19th - 24th. For the price this has to be the best travel deal on Grand Cayman. The property is very well maintained overall and the service was great. Check in was smooth on arrival (checked in early, room ready to go, 2PM). Don't expect to be overwhelemed with the room decor. This is a back to basics room. We stayed in a one bedroom with small kitchenette (sink, micro, coffee, toaster, and mini fridge). Only one real complaint about the room is that the carpets are ready to be replaced. They weren't dirty but more worn than I would expect. The king bed was very comfortable and we slept wonderfully each night. Continental breakfast each morning was plenty to start the day with. A good selection of cereals, hard boiled eggs, toasts, waffles, fruit, juices. Now for the only negative about the CS... Beach chairs and umbrellas. While there were plenty of chairs, you had to wait until 8am each morning to "check out" chairs and umbrellas. The umbrellas were very poor quality and didn't stand up very well to the always present tradewinds. They were functional at best but not what you would really expect for GC. Just a recommendation to the manager - spring for some nice chairs and umbrellas, and figure out a way to have them available whenever the guests would like them. Pool and Stingers bar/rest were very nice and tropical. Plenty of palm trees for shade make for a nice break from the beach and sun. Location back from the beach really isn't an issue unless you just like to sit in your room on the balcony. No views or balconys at the CS. A short walk down a path and your right at the ocean. Ambassador Divers (on site) are a great place for diving and excursions. Qualified and attentive staff, very friendly! Overall a great value for the dollar and a beautiful stay. Highly recommended!

  • Stayed: April 2011, traveled as a couple
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Thank sabyrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2011

The Comfort Suites suited our needs perfectly. The room was spacious enough and clean. The free breakfast was an amazing deal- perfect for us because we were getting up early to dive every morning, so it was very convenient. The breakfast and cleaning staff were very friendly. The front desk staff was pretty standoffish and not welcoming, but not rude. We did see a lot of little bugs in the kitchen area, but we did not complain because we didn't want them to spray pesticides while were were staying there. This is very common in the Caribbean- almost impossible to control. We didn't mind because we weren't cooking, but all food had to be sealed tightly. The location on 7 mile beach was great. There were several great restaurants within walking distance. We recommend Triple Crown Pub and Coconut Joes. We did not like Stingers. The two downsides would be that it is not on the beach, and no patios. A patio would have been really nice. The pool area was nice enough and never very crowded. There were only a few beach chairs on the beach and the Marriott will kick you out of their chairs. We would stay there again and would recommend it to our friends.

  • Stayed: January 2011, traveled as a couple
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Thank youngConnoisseur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2011

Cleanliness-->The room was cleaned every day but on the day we got there we found hair still in the shower (and they were not mine). Except for that the room was fairly clean. The extra pillows had a "musty" smell but the pillows on the bed were fine.

Service-->The service at Stinger's (poolside bar) was great! For the most part the hotel staff was nice except for one person that decided to lecture me on only taking out one pool towel per person.

Location-->Great location. Although not beachfront, it is a stone throw from the water. The pool is pretty much as nice as the Marriot's, which is the hotel next door. It is small but does not get that much use because the beach water is so amazing. If you want to enjoy the beach with a chair and umbrella, make sure you get there early because they have limited numbers.

Value--> This hotel was fairly cheap for the location we got. There are no bells and whistles with this hotel (everything is outdated) but from our experience everything worked well and was functional. Overall I would say a very good value. The continental breakfast was also very good (so that will save you a decent chunk of change).

Rooms--> They were fairly clean. Ok but nothing special.

Sleep Quality-->The bed was ok. Not the most comfortable mattress in the world but not horrible.

  • Stayed: March 2011, traveled as a couple
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Thank mwarne03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaymanComfortSuites, General Manager at Comfort Suites Seven Mile Beach, responded to this reviewResponded April 23, 2011

Dear MWARNE 03

Thank you for taking time to review our hotel. We appreciate your feedback.

We are glad that you found us to be a "Decent Hotel in a great location"

To address some of your concerns - sorry about a hair in the bathroom on arrival, our housekeeping team work hard to make sure everything is spotless and clean, we have an excellent rating with Choice hotel inspections for cleanliness and housekeeping. This must have slipped through the cracks, glad to hear that you had no further problems during your stay.

The beach towels are signed out each day by our guests and the staff do explain that there is a charge if they are not returned. We are a small resort hotel - Comfort Suites similar to a US type property, we manage to offer great rates and value to our guests but do have to implement items such as towel control to ensure that we can keep the rates reasonable. We are sorry that the explanation by the staff came off as a lecture.

If you could provide me with a few more details such as the room and date that you stayed in, I would be delighted to follow up on your concerns.

Again thank you for your feedback, please let us know of we can assist you should you return to our beautifull island in the future.

Sincerely


Thomas Mason
General Manager
comfort@candw.ky
345-945-7300

We follow up on your concerns, we are glad that you enjoyed your stay and our location with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Seven Mile Beach

Address: 22 Piper Way, Seven Mile Beach KY1-1200, Grand Cayman
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Seven Mile Beach
#5 Family Hotel in Seven Mile Beach
#5 Romantic Hotel in Seven Mile Beach
#6 Business Hotel in Seven Mile Beach
Price Range: $256 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Comfort Suites Seven Mile Beach 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Stay with someone you know. The hotel enjoys an excellent location beachside in the heart of Seven Mile Beach area close to restaurants, bars and shopping and with breakfast and basic wi-fi access included offering excellent value to the traveller on Seven Mile Beach. While not a beachfront property guests access the beach by a small path a few feet from the back door. The hotel offers 5 suite types: 2-bedroom, 1-bedroom with efficiency kitchen as well as Business Pool View King Studios, Deluxe Studio with 2 beds and Queen Studios each with mini-fridge, microwave, toaster and coffee pot are ideal for any size of family and budget. Onsite Restaurant and Dive Shop with snorkel trips to Stingray City offers convenience at your door step. Best location, best value on Seven Mile. ... more   less 
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Also Known As:
Comfort Suites 7 Mile Beach
Comfort Suites Seven Mile Beach Hotel Seven Mile Beach
Seven Mile Beach Comfort Suites
Comfort Suites Seven Mile Beach Grand Cayman, Cayman Islands

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