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“Thank you "Davina", you were the best in customer relations!”

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Grand Cayman Marriott Beach Resort
Ranked #4 of 10 Hotels in Seven Mile Beach
Certificate of Excellence
GreenLeadersGold level
Reviewed May 13, 2014

We stayed at the Marriott in Grand Cayman Islands, and tucked away respectfully in a corner was a nice lady to assist us in customer relations!

Her name is Davina and she made such a great impression due to her professionalism, knowledge, efficient and friendliness that I can only recommend to everyone, to take the chance to see her in order to improve on your stay!

Thank you Davina for good advices where to go, to do and what to see!

  • Stayed: April 2014, traveled with friends
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2  Thank SunnyCayman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Grand Cayman Marriott Beach Resort, responded to this reviewResponded May 15, 2014

Dear SunnyCayman, thank you for providing a review of your recent stay with us. We are thrilled that you and your friends enjoyed your time at our resort.

I will make sure to tell Davina that you mentioned her extensively in your review - she will be so happy to hear that you said her professionalism, knowledge, efficiency and friendliness made such a great impression! I think we have the best team in Cayman, but it is really nice to hear it first-hand from our guests, particularly when they identify staff member(s) by name. We invest around 80 hours of one-to-one training on all our employees every year so I am delighted that all their hard work is paying off!

Thank you for recommending us and we hope to see you again very soon.

All the best,
Ingrid Chaves, Director of Rooms Operations

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2,883 - 2,889 of 5,298 reviews

Reviewed May 13, 2014

The hotel is very nice. The water trampaline is a great idea, you can spend lots of time in the water without much effort. The mini reeef they made is great for snorkeling anytime you want. The various fish that come around you while in the water is great. The restaurants and bar have different theme nightly for food variety.

Room Tip: Higher floors have less noise than the lower ones because of activities of guests and workers
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  • Stayed: May 2014, traveled as a couple
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3  Thank barnegat12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Grand Cayman Marriott Beach Resort, responded to this reviewResponded May 14, 2014

Dear barnegat12, thank you for taking the time to share feedback on your recent experience with us. We are delighted that you enjoyed your vacation in Cayman! We really appreciate your kind comments about our nice hotel and the variety of cuisines offered at our restaurants.

At the Marriott Grand Cayman, our aim is to provide our guests with the ultimate beach house experience by evoking the happy nostalgia of summers gone by. We know that our guests love to spend their time in the warm waters of our beachfront so we decided to place relaxation platforms and floating trampolines as fun places to chill out and decompress. It sounds like you really enjoyed your time in the sea!

Did you have the opportunity to take advantage of all the fun activities that the hotel offers such as our free bike rentals? One of the most enjoyable ways you can spend a beautiful breezy morning in Cayman is by discovering the island by bicycle. We were inspired by memories of riding along through the picturesque countryside with loved ones during our own vacation experiences and wanted to re-create these special moments for our guests. At our resort, we can even supply our guests with a personalised picnic basket to take on their journey in case they want to find a perfect spot at a nearby beach or park to lay down a blanket and share a picnic with loved ones.

Thank you for choosing Marriott and we hope to welcome you back to our beautiful island again in the near future!

All the best,
Ingrid Chaves, Director of Rooms Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

This hotel and its location on Seven Mile Beach are wonderful. But what truly made this vacation stand out for us was the tremendous staff...they are simply the best! During our 5 night stay to celebrate our 10 year wedding anniversary, we were consistently delighted by the quality of the service. The entire team at the Grand Cayman Marriott is to be congratulated as they made our experience truly wonderful. Upon arrival, we were greeted by name with punch and rum cake. We were given a local cel phone while our room was prepared and given a call by Laura at the front desk when the room was ready (before the scheduled check-in time). Despite redeeming points for our stay, we were upgraded to an Ocean Front room (not sure if this was due to status with Marriott or my informing them ahead of time of the special occasion) with a fantastic view of what has to be one of the world's most beautiful beaches. While waiting for our room, we chatted with Rod, one of the most friendly bartenders ever, at the beach bar and he gave us a number of tips of things to do during our stay. We did research a number of options for off-property dining, but were pleasantly surprised at the quality/variety of on-site dining options. Each evening, there was a themed dining experience. We especially enjoyed the fresh sushi, all-you-can-eat lobster, and the Caribbean Grill buffet (with the Pirate Show) on Friday night. During the week, we had the pleasure of having Walter as our waiter for dinner on several occasions at Solana Restaurant. He was absolutely fantastic, and went to every length possible to ensure that we had a fantastic dining experience. Each day when we arrived at the beach, we were greeted again by name by the smiling faces of the incredible beach staff, including Courtney and Floyd, who made sure we were set with umbrellas and towels for the day. Tilly and Michelle made sure that we had all the food and drinks we needed while on the beach (did I mention that there are TWO happy hours every day)? Whenever we had occasion to leave the property, Nelson, Nealy and Howard at the front door were the absolute friendliest folks, once again, remembering us by name each time and making sure that we had whatever we needed, including directions to local sites and tips on things not to miss while on the island. Before leaving, we had the chance to catch the Mother's Day brunch at the Red Parrot Restaurant and my wife commented that it was the best Mother's Day brunch she's ever experienced, a high compliment indeed! In all, between the fantastic personal service, the great dining experiences and a million dollar view on one of the world's best beaches, this was an exceptional vacation experience and a memorable 10 year anniversary. Thanks to all of the wonderful staff at the Marriott Grand Cayman...we won't wait another 10 years before returning!

  • Stayed: May 2014, traveled as a couple
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3  Thank DHart3022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Grand Cayman Marriott Beach Resort, responded to this reviewResponded May 14, 2014

Dear DHart3022, thank you for taking the time to provide a review of our resort. We are so glad that you and your wife had a fantastic time with us celebrating your 10 year wedding anniversary! We really appreciate your kind comments about our wonderful hotel and location as well as our tremendous staff. I will make sure to pass on your compliments to Laura, Rod, Walter, Courtney, Floyd, Tilly, Michelle, Nelson, Nealy and Howard — they will be delighted to learn that they all got a mention in your review.

At our resort, we come into work each day thinking about how to ensure that our guests are getting the most of out of their vacation experience. If we know that you are celebrating a major occasion such as a birthday or landmark anniversary then we really do what we can to make it extra special. I am so glad that you and your wife had an exceptional vacation experience with us! It really is a testament to our staff who I think are the most professional, friendliest and kindest people in Cayman.

Thank you also for mentioning our Specialty Nights - we are very proud of our culinary offering and think that having a different theme each night really allows us to showcase the diversity of our cuisines. At our restaurants, we provide fresh, simple and innovative dishes. We also send our chefs on exploratory trips across the globe to sample the best dishes from various regions. From the famous Mercado next to the Paseo De Gracia in Barcelona to the best sushi restaurants in California, our chefs travel around the world to find inspiration and the concepts that they bring back to Cayman is nothing short from the best. What we offer guests is a multi-sensory culinary experience, inspired by our island’s international flair. I am so glad that you were able to enjoy a few meals with us!

I really like the stunning sunset photos that you included in your review. Knowing that our guests love to watch the Cayman sunset during their vacation, we like to make a ritual out of it. You may have noticed that we set up distinctive right on the beachfront at the end of the day so guests have the perfect picture opportunity as the sun goes down. This is such a wonderful setting to create special memories with your loved one.

Thank you for choosing Marriott and we hope to see you again very soon - fingers crossed before your 20th wedding anniversary!

All the best,
Ingrid Chaves, Director of Rooms Operations

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Reviewed May 12, 2014

I spent 4 days at this hotel and had a great time. Tuan made the trip so much better with his exceptional service. He is a wonderful employee and anyone who visits this hotel should request him as their server. Breakfast at the Red Parrot is also very good, I especially enjoyed the buffet.

  • Stayed: May 2014
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Thank Jl1234567890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Grand Cayman Marriott Beach Resort, responded to this reviewResponded May 13, 2014

Dear Jl1234567890, thank you for taking the time to provide feedback on our resort. We are glad to hear that you had a great stay! We really appreciate your generous comments about our staff’s exceptional customer service and good food. I will definitely make sure to pass on your compliments to Tuan - he will be happy to hear all the kind words that you said about him.

You mentioned that you enjoyed breakfast at the Red Parrot, but did you have the chance to dine at Solana on the beach in the morning? They have so many delicious options to choose from such as “all you can eat” almond pancakes, Caribbean-inspired eggs benedict and our signature lobster omelet. Plus you can’t beat the view of the sparkling turquoise blue ocean while sipping your cup of morning coffee!

Thank you for choosing Marriott and we hope to see you again very soon.

All the best,
Ingrid Chaves, Director of Rooms Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014 via mobile

I will be staying at the Marriott Cayman three times a month for work. Being a business traveler, it's so important to have all the amenities at hand, but even more important to have the best service! I'm hoping Andrew (front desk manager)and his team will grow to be great friends as I continue to stay at this beautiful hotel!

  • Stayed: March 2014
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Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Grand Cayman Marriott Beach Resort, responded to this reviewResponded May 13, 2014

Dear Sarah L, thank you for sharing feedback on our resort. We are delighted that you have chosen the Grand Cayman Marriott Beach Resort as your business hotel. We have the best staff in Cayman so I am confident that Andrew as well as the rest of our team will provide exceptional customer service during all your visits with us!

The next time you are at our hotel, I recommend checking out the new fresh juice bar in our lobby. There are so many unhealthy and processed breakfast options out there that we wanted to be different and provide our guests with nourishing and wholesome food in the morning. A few our team members are even planning a trip to South Florida in the next few months to visit some organic fruit farms so that they can get some inspiration on new and exciting flavours and combinations. We hope that you have the opportunity to sample some of our fun flavours at the juice bar - it is such a great way to kick start your day!

Thank you for choosing Marriott and we look forward to seeing you very soon!

All the best,
Ingrid Chaves, Director of Rooms Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

I recently returned from a vacation at the Marriott Grand Cayman Beach Resort. The resort was great and the service was excellent. Tuan was exceptional and provided excellent customer service. I have never met anyone as courteous as Tuan. Excellent job!

  • Stayed: May 2014, traveled on business
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Thank MarlaPe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Grand Cayman Marriott Beach Resort, responded to this reviewResponded May 13, 2014

Dear MarlaPe, we appreciate you providing a review of your recent experience with us. Thank you for your kind comments about our great resort and excellent service - I will make sure to pass on your kind words to Tuan! I think we have the most professional, friendliest and kindest team in Cayman so I am glad to hear that all their hard work is being recognised!

Did you have the chance to check out our new fresh juice bar in our lobby? There are so many unhealthy and processed breakfast options out there that we wanted to be different and provide our guests with nourishing and wholesome food in the morning. Our juice doesn’t come out of a can or a carton! We hope that you were to sample some of our exciting flavours - it is such a great way to kick start your day.

Thank you for choosing Marriott and we hope to welcome you back to our beautiful island again in the near future.

All the best,
Ingrid Chaves, Director of Rooms Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

I was here for a few days and enjoyed it, the service was great and i totally loved the rooms and the restaurants the food was awesome, a bit pricey but who cares in paradise! Omar was very helpful and easy going, james was also very helpful on the beach and told us alot about the caymans n the hot spots we could go, tilly and cristina were also great with quick service, definately a vacation spot for the family and friends! Enjoy!

  • Stayed: May 2014
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Thank LuluSmith098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Grand Cayman Marriott Beach Resort, responded to this reviewResponded May 13, 2014

Dear LuluSmith098, thank you for taking the time to share feedback on your recent vacation with us. We are thrilled that you had an excellent stay! We really appreciate your kind comments about our great customer service, nice rooms and awesome food. I will make sure to pass on your compliments to Omar, James, Tilly and Cristina. They will be glad to hear that they made such a positive impression on your time with us.

I am happy to hear that you had the chance to dine at our restaurants. With more than 106 different nationalities represented on our beautiful island, Cayman inevitably have a diverse culinary offering. There are a mixture of gastronomic influences stemming from Europe, South America and the rest of the Caribbean (just to name a few). At our restaurants, we provide fresh, simple and innovative dishes. By offering various specialty nights, we feel that we can really showcase a diverse range of delicious cuisines. I am glad that you enjoyed it!

Thank you for choosing Marriott and we hope to welcome you back to Cayman again very soon!

All the best,
Ingrid Chaves, Director of Rooms Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Cayman Marriott Beach Resort

Address: 389 WestBay Road, Seven Mile Beach KY1-1202, Grand Cayman
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Seven Mile Beach
#2 Top resorts Hotel in Seven Mile Beach
#3 Family Hotel in Seven Mile Beach
#3 Spa Hotel in Seven Mile Beach
#4 On the Beach Hotel in Seven Mile Beach
#4 Romantic Hotel in Seven Mile Beach
#4 Luxury Hotel in Seven Mile Beach
Price Range: $320 - $923 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Cayman Marriott Beach Resort 4*
Number of rooms: 295
Official Description (provided by the hotel):
The all new Beach House at the Grand Cayman Marriott makes you feel right at home. All of our spacious 295 guest rooms have been completely refurbished. The main lobby "Anchor & Den" has transformed into a spacious, yet cozy place where you can connect, relax and spend time with family and friends. Experience enhanced culinary offerings at the new outdoor beach fish grill restaurant Veranda or have a drink at the Vista Bar. ... more   less 
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Also Known As:
Marriott Grand Cayman Beach Hotel Seven Mile Beach
Marriott Seven Mile Beach
Seven Mile Beach Marriott
Grand Cayman Marriott Beach Resort Cayman Islands

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