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“mixed feelings”

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Grand Cayman Marriott Beach Resort
Ranked #4 of 10 Hotels in Seven Mile Beach
Certificate of Excellence
GreenLeadersGold level
Reviewed March 18, 2008

first i will start by saying it was our first visit to grand cayman and we had no experience to compare except for other carribean marriott resorts; so we were expecting Marriott standards to be on par of what we were used to; however we feel like this marriott is definetly not of par as far as appearance, amenities and room conditions...upon arrival we were warmly greeted and taken to our two rooms; oceanview; not ocean front; the rooms we had definetly had a musty/ mildew smell to them; we asked the maid to try and deep clean or freshen it up but honestly we didn't feel any difference; we simply "just lived" with it for the remainder of our stay. Our boys had a connecting room and their a/c definetly was not cooling their room; we called housekeeping who claimed it was "fixed" however it was not, and although it was liveable it really was not adequate to cool the room. Okay; so that is the disappointing notes...so on the positive: every staff member we encountered was wonderful and very friendly. We felt the beach area; although small was just fine and even with a 95% occupancy it was crowded but acceptable.
The water was terrific and the pool bar area was a nice addition.
One thing that did put us off was the beach chairs are not very clean and the actual beach/sand area did have some seaweed, liter, etc. We feel there was just simply a lack of staff to keep up with the amount of people using the beach each day.
One thing that was very annoying was the 12.95 a day charge for wifi in the rooms and lobby area; really ashame to charge for that. there were two computers for guest use in the lobby however they too had a fee attached.
Food: we did eat a couple of morning in the buffet it was fine but we ventured across the street two morning to Cimbocco and found the food, price, and quality much nicer. I won't waste time here detailing our trip outside of the marriott for various other meals; so please pm if you want more details. but i will say that everywhere we went to eat for lunch and dinners was extremely costly; but probably some of the best meals we have eaten on vacation!!
While we enjoyed the warmth, sun, and relaxation at the marriott we probably wouldn't return for the negatives stated above. the resort is advertised as a catagory 6 for marriott; honestly in all the marriotts we have stayed i would not rate it higher than a catagory 3/ maybe 4. The charm of the people would be the only way i would put it into the 4 catagory. if you have any questions feel free to ask.

  • Stayed: March 2008, traveled with family
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5  Thank kalamata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,937 - 4,943 of 5,261 reviews

Reviewed March 17, 2008

In June of 2007 my husband and I stayed at the Grand Cayman Marriott for my honeymoon. We both enjoyed this hotel very much. The water was great, and my husband learned to snorkel in behind the hotel before heading out on a sting ray city snorkeling tour. After that day I could not drag him out of the water! Our room was your basic hotel room, but just being on Seven Mile Beach could make any place heaven. =) We did not spend very much time in the pool. We did not rent anything from the hotel- we had our own snorkel gear- but they do rent everything from floats to snorkel gear to jet skis. We bought our own alcohol and made our own mixed drinks (put the fridge to good use).

We loved Coconut Joes and Aqua Beach across the street for casual dining. Both were a great place to wander in off the beach and eat some tasty food. We went to the store and kept our fridge in the room stocked for snacks between meals. We rented a jeep with the Avis in the lobby and found the staff there very nice.

We are hoping to return to this hotel in a few months!

  • Stayed: June 2007, traveled as a couple
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3  Thank huskerdawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2008

Wonderful location. Mostly great staff. Decor is very nice. Even the exotic birds are super (Echo, Ruby, & Romeo). Then comes the room. We checked in to find terrible mold/mildew smell, thought it was just part of the Caribbean flair. Then we noticed our carpet was wet! Turning up the A/C only caused more noise - it didn't cool at all. The Front Desk Supervisor acknowleded that the A/C was in need of refurbishment, but funds were not available. Other rooms we were shown as options to move into were worse! Another couple on the same dive boat has even worse experience at this hotel. DO NOT WASTE YOUR MONEY HERE - if you are using points to to St. Kitts. 100% better! There are plenty of nice hotels on 7 mile beach; check them out first.

Oh yes, then there was the fire alarm due to a burst pipe. Didn't even see a fire truck or ambulance! Boy did we feel safe!

  • Stayed: March 2008, traveled as a couple
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5  Thank Caribbean-Fun-Diver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2008

I've stayed at this hotel 3 times previously and have had great experiences, and written so in this forum. 4th time was not good at all. I mentioned to the check-in clerk that this was our 4th visit and asked for an upgrade from our "garden view" room. Nope, no way Jose. Entering the room, it felt very damp. I thought air conditioning would help. Returning late from dinner, the room was still damp and not cool either. On the bed was a note and “gift” from the manager saying they had a flood above us earlier in the day and apologed for the dampness. I then noticed that the ceiling was wet as was the rug. Our "gift" for this musty room was a bottle of water! After fuming a while, I went down to the desk at 11PM and complained about being given the wet room which they obviously knew about. They gave me an "upgraded" room overlooking the courtyard. This room was smaller and no other "extras" were offered for the inconvenience of moving everything after my family had unpacked and gotten into bed. The air conditioner in the second room worked only slightly better than the first. I complained to the front desk at checkout about the lack of cooling by the air conditioner and her response was, "I'll have maintenance check on it." Lot of good that did us. At $530 per night, including taxes, I thought the service we received and the indifference of the front desk was terrible. Their service seems to have taken a nosedive. I will NOT stay here ever again.

  • Stayed: March 2008, traveled with family
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2  Thank 4eric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2008

Great location! Right on 7 mile beach. Tons of great places to eat on the island (many are close to the hotel). Hotel was slightly above average. Great for a traveler on a budget. What a great island!

  • Stayed: June 2004, traveled as a couple
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3  Thank THEBSTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2008

We stayed here over New Years and the rates were exorbitant considering the value received. To begin with we had reserved a mini suite which is not a suite but ,as it turns out ,a larger room with a microwave just off the pool thereby making it necessary to keep the drapes drawn day and night. We then switched to two standard rooms which were nicely appointed but at well over $500 apiece not worth it. I asked at the time of booking and again at the hotel about a triple A discount and was told none existed although I see other travelers have gotten them. The beach is extremely small and crowded as everyone has mentioned. Service was also below par in several respects. The almond croissants in the lobby are the best breakfast choice but when I asked the waiter there to warm it in the microwave he took it to the back somewhere and brought it out burnt and inedible. The sports concierge ignored us waiting at her desk while she did paperwork. An acknowledgement that "I will be with you in a moment" would have been nice but never came.

  • Stayed: December 2007, traveled with family
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2  Thank chr_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2008

Very comfortable, clean hotel.

I agree with other reviewers write that this Marriott is not up to Marriott "resort" standards. Regardless, we all enjoyed our stay here.

We a had a room overlooking the courtyard, which is very pleasant. It has a large turtle pond, nice landscaping, quite a few iguanas and 3 or 4 macaws & parrots.

We never ate at the restaurant. Just at lunch on the beach. This was convenient and the food was good. For dinner, we ate elsewhere every night. The beast advice I can give for your entire stay on the island is to eat at Calypso Grill. Everyone in our group thought the food there was phenomenal! It was one of the best dinner's I've had in a very long time.

The pool is nice as it is situated right at the beach.

The quality of the staff was adequate, though not up to Marriott resort standards. The exceptions to this are the housekeeping--our room was exceptionally spotless every single day, and the concierge, Bettina who was extremely friendly and helpful with plenty of excellent advice.

  • Stayed: February 2008, traveled with family
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6  Thank gringoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Cayman Marriott Beach Resort

Address: 389 WestBay Road, Seven Mile Beach KY1-1202, Grand Cayman
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Seven Mile Beach
#2 Top resorts Hotel in Seven Mile Beach
#3 Spa Hotel in Seven Mile Beach
#3 Family Hotel in Seven Mile Beach
#4 On the Beach Hotel in Seven Mile Beach
#4 Luxury Hotel in Seven Mile Beach
#4 Romantic Hotel in Seven Mile Beach
Price Range: $269 - $807 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Cayman Marriott Beach Resort 4*
Number of rooms: 295
Official Description (provided by the hotel):
The all new Beach House at the Grand Cayman Marriott makes you feel right at home. All of our spacious 295 guest rooms have been completely refurbished. The main lobby "Anchor & Den" has transformed into a spacious, yet cozy place where you can connect, relax and spend time with family and friends. Experience enhanced culinary offerings at the new outdoor beach fish grill restaurant Veranda or have a drink at the Vista Bar. ... more   less 
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Also Known As:
Marriott Grand Cayman Beach Hotel Seven Mile Beach
Marriott Seven Mile Beach
Seven Mile Beach Marriott
Grand Cayman Marriott Beach Resort Cayman Islands

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