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“Fantastic Pub!!” 5 of 5 bubbles
Review of Triple Crown Irish Pub - CLOSED

Triple Crown Irish Pub
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Bar scene, Large groups, Dining on a budget
Dining options: Late Night, Dinner, Breakfast, Lunch, Reservations, Seating, Serves Alcohol
Kansas City, Missouri
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Fantastic Pub!!”
5 of 5 bubbles Reviewed March 3, 2013

Triple Crown is a great place to take in a Football (soccer) or Rugby game. Food is authentic English served up with Cayman friendliness. Great place to have a pint and meet locals and ex-pats from all over. Bangers and Mash can't be beat!!

Visited February 2013
Helpful?
Thank cricketagw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

39 reviews from our community

Visitor rating
    23
    7
    5
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
New York, NY
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Horrible Customer Service”
2 of 5 bubbles Reviewed March 1, 2013

My boyfriend and I ordered food from here using the fine dine-in delivery service, which delivers food from various restaurants who don't deliver or may be too far for delivery. We ordered the shephards pie, bangers and mash, poutine and a side of mushy peas. However when we got the food, we were missing the yorkshire pudding that came with the bangers and we just received a container of regular whole peas.

We called fine dine-in and they contacted triple crown who they informed us insisted they gave us the right stuff and the chef's specifically called us liars. Normally we would let it slide and just cut our losses, but it was rather rude and unprofessional to say that to customers.

Giving them the benefit of the doubt we figured we should call them directly because maybe the people at fine dine-in were overexaggerating. When we called the woman we spoke to communicated with the chef's and insisted that we were lying and they sent everything over perfectly and there was no way there was any mistake. For 10 minutes the woman consistently insisted that we were liars and if we wanted we could buy another side of mushy peas. Then finally she said maybe she could send over an order, but then all of a sudden she told us the last delivery order was sent out 20 minutes ago. We asked to speak with the manager and she said there was no manager on staff and she won't be in work for 2 days but she can leave a note. We asked for the managers name and said we would just call the next day.

We really didnt care about the minor food mishap but anyone who has worked in customer service, or just has any common sense at all would know that you don't argue with the customer and insult them. She was ridiculously rude and her answers to our questions kept changing and she was just making excuses. Also the fact that she had the nerve to tell us we could PAY for another order was ridiculous! Why would we pay for another order to be sent over when we didn't even receive the right stuff in the first place! it is unprofessional to run a business with that being acceptable behavior and we will NEVER order from Triple Crown again.

And the food we got was good, nothing spectacular, the only reason i gave 2 stars instead of 1

  • Visited February 2013
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank Jovanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
red deer, ab
Level Contributor
48 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“hidden gem”
5 of 5 bubbles Reviewed February 24, 2013

My last trip to Grand Cayman I discovered this little hidden gem called triple crown irish pub. the menu was fantastic. nothing else like it that i've found in that area. They offered steaks, authentic irish food like bangers and mash and shephards pie and great drink specials. The service was great. the atmosphere was great. They do show english football games as well and have a couple of pool tables.
Prices were fair depending on what you ordered, you could go high end or keep it simple. Something for everyone.

Visited January 2013
Helpful?
1 Thank reddeerstacey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellport, New York
Level Contributor
37 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Authenticity”
5 of 5 bubbles Reviewed January 25, 2013

I visited some pubs in England back in th early 80's and would have to say that the Triple Crown is not very authentic.

The Triple Crown is so clean you could eat off almost any surface in the place very much unlike the pubs I visited.

The Triple Crown bar was a beautiful black granite not a slab of wood you most likely would get splinters from.

The Triple Crown had TV's everywhere and not all were tuned to soccer. I was actually able to watch the Rangers Bruins hockey game. The pubs in England had no TV at all.

The Triple Crown did match the pubs in England pound for pound when it came to the food and the service. Both where outstanding. It was difficult to choose what to have from the amount of choices you have. It would be best to go the Triple Crown with atleast 5 other people so that everyone can order something different and share. We did not have 5 people with us so we went on two different nights. The prices were very reasonable for GCM and they always had drink specials. The staff works well as a team. When the bartender was busy the waitresses had no trouble stepping in to make sure everyone was taken care of.

Great location, but maybe needs a better sign out on West Bay Rd. It could be very easy to drive by.

Cheers

Visited January 2013
Helpful?
Thank Dpkai65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
14 reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Looks closed ...”
3 of 5 bubbles Reviewed November 29, 2012

We walked by this place a few times before noticing people were inside ... went in and had a nice dinner for a reasonable price on Grand Cayman. Got to watch the ManU game too, which was a bonus.

Visited November 2012
Helpful?
Thank DJSON80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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