Having been to several Margaritaville's in the US, I was expecting a great time when my friends and I visited. What we got was poor and slow service. One male bartender did not know how to make a Long Island Tea. My friend ordered guacamole (not even fresh). She was charged $5 for this and had to order chips separately (another $5). I ordered cheese fries - they were ok - but the portion was very small and cost $11. My friends had to ask for the manager and the bartender pointed and said "his office is over there"! We insisted that the manager come to us, he finally did and removed the charge for the chips on my friends' tab. After he did it, he walked away while shaking his head!
I have worked in several restaurants and stores and the hospitality here was terrible! I made sure to tell the bartender that I would continue to frequent the Nashville location but will NEVER return to this one again. The only reason I give two stars is because they had live music and complementary wifi.
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