I did a lot of research on Trip Advisor regarding Dive Operations for Grand Caymans and Cozumel for our two days onshore from a Carnival Cruise. Now that I am back, I am writing one highly recommended review and one negative review. This one is the negative. We were a party of five, four divers and one snorkeler. To use the buddy system, we planned to divide and do two dives so as never to leave the snorkeler alone. We arrived at Eden Rock in the morning. No one was in the water snorkeling or diving. It was a beautiful, sunny day--perfect. The gentleman at the shop was so apathetic. He did not greet us. We asked some questions and his response was "You can do whatever you want." He never offered us a guide, no suggestions and just acted like he did not want to be bothered. My daughter and I both wear size Small BCs. She was given an extra-small and I was given a size Medium with the upper strap missing.
It was falling off my shoulders and he said--"It's fine." I put on the tank and it was falling off my shoulders even more. Again, when I approached him, his response was "It's fine." I told him I did not feel comfortable or safe diving this way and asked for a BC with a chest strap like the other diver's in my group had. I was told that they only had 3 BCs without missing straps. He finally gave me a Size Small with the strap--it was perfect. Why did I have to ask twice?
Please note that we are gentle speaking southern people--not rude at all. We asked nicely.
No one offered to help with setting up our equipment--that's OK we can do it. I just had read on trip advisor that they did--must have been someone else working that day. We checked out the regulators on shore. Mine was a little noisy but OK. However, when we got out into the water, my friend's was leaking air. We were doing this shallow dive and our tanks had plenty of air so we continued until 1500. When we went back to the shore and told the worker, he said oh that is suppose to give off air. Then we responded, Well our other two did not--so which ones were not functioning--hers? or ours? Again, no help with the equipment. I asked if we were suppose to clean them in the fresh water or did they prefer to do it themselves and were told--no--you do it.
The other diver decided he did not want to dive with them, so we turned in our equipment and left. My friend said that she felt like they did not care about her safety at all. She even wanted to cancel her dive trip for the next day in Cozumel she was so nervous about the care outside the US. Fortunately, she did dive and had a totally opposite experience.
I have read good reviews of Eden Rock Dive Shop. It must depend on who is working. I would NOT recommend this operation. Go to Sunset House another 1/2 mile further.
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