My husband, son and I spent just under two weeks at Little Dix right after Christmas. The grounds are immaculate, and it is one of the prettiest beaches on one of the prettiest islands in the Caribbean. Our "premium ocean view" rooms were lovely, tastefully decorated, immaculately clean and beachfront. We enjoyed many hours idling on the lounge chairs just out front, listening to the waves, reading novels and visiting with one another.
Our two rooms (1 and 2) were just down the beach from the Sugar Mill, and that's where the problem began. On an ordinary night, the Pavilion and Sugar Mill are good neighbors; we were not once disturbed by noise or traffic -- that is, until the convention arrived. Though there were no more than 40 or so members of the group, this is a small resort, and it is not capable of absorbing the extra traffic or commotion. At well over $2000 a night, we did not expect to witness pirate parties, booze cruises, or big loud groups in the bar. It's just not what we came for....
The issue came to a roiling head when the group took over the Sugar Mill for their closing festivities. We returned to our rooms following dinner to find that their music was inescapable. Even in the shower, it was overwhelming. The walls vibrated with the bass. And we could hear every word their Master of Ceremonies shouted out through the hyped up PA system. When we expressed our concern by calling the front desk, a very pleasant young woman said she was having trouble hearing me and then opined that "the party was quite loud." Right. While she assured me that such parties usually ended by 10 pm (it was already around that time), she took no action whatsoever to help remedy the situation. On our 4th call to the front desk, I asked to speak to the Managing Director. I was put on hold for a few minutes, and then told that he was "off property" and "not answering." Eventually, somewhere around midnight the noise finally stopped.
The following morning, I stopped by the front desk to register my dissatisfaction with both the noise and staff's response. The front desk manager was quick to apologize, offer a compensatory massage, and assure me that the Managing Director would be by to see me shortly. And, indeed, he was. He too apologized profusely and assured me that had he received my call the previous evening, he would have intervened immediately. And I believe him. But the fact is that he did not get the message, and that suggests a serious staffing problem.
Again, the real issue is that Little Dix Bay is too small and quiet a resort to absorb large business groups. And it's core customers like it that way. We won't return without first confirming that there won't groups in-house during our stay.
- Official Description (provided by the hotel):
- Rosewood Little Dix Bay is currently closed for a comprehensive renovation and is scheduled to re-open in late 2017. The iconic Rosewood Little Dix Bay is currently closed for a comprehensive, multi-million dollar restoration, which will be the most substantial beautification project since the resort was founded by Laurance S. Rockefeller over 50 years ago. The restoration will include the complete redesign of the resort’s guestrooms and suites, its three restaurants and overall enhancements to the resort’s gardens and landscaping. New York City-based Meyer Davis Studio will lead the restoration, working alongside Miami-based architectural firm OBMI. Together these agencies will honor Laurance S. Rockefeller’s unique vision of a luxurious hideaway set amidst the pristine backdrop of Virgin Gorda. The renewal will bring about a new level of sophistication in keeping with the natural setting, whilst introducing brand new signature suites for the ultimate in relaxation and style. A rebuilt Beach Grill will offer a one-of-a-kind beach dining experience, while the iconic Pavilion and Sugar Mill buildings will remain intact but will feature extended indoor/outdoor dining areas. Guests will also enjoy an elevated arrival experience and the resort’s vibrant tropical gardens will be enhanced with new lighting, signage and improved access to Little Dix Bay beach. The renovation will also bring the addition of new restaurant concepts for The Pavilion, Beach Grill and Sugar Mill; new world-class amenities; elevated service standards and an increased focus on sustainability. Upon reopening towards the end of 2017, Rosewood Little Dix Bay will reaffirm its legacy as the Caribbean’s leading luxury resort. ... more less
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- Also Known As:
- Rosewood Little Dix Bay Hotel Virgin Gorda
- Little Dix Bay Resort
- Little Dix Bay Virgin Islands
- Little Dix Bay Hotel Virgin Islands
- Rosewood Little Dix Bay Virgin Gorda, British Virgin Islands