The Moorings-Mariner Inn has no love or empathy. Nor ability to think laterally. We booked 2 double rooms and paid a premium rate fully, months in advance. Our SA Airways flight arrived late in NYC, which made us arrive a day late in BVI. But we did call the hotel from JFK, and they said they could easily accommodate us the next night.
After 56 hrs nonstop traveling & delays, our tired little family arrived at the Inn 10 pm. Instead of welcoming us and showing us rooms for a good night's sleep, they asked us to pay again, and then go thru all the mission of claiming back our initial payment from H/office in Clearwater.
It was just too much for tired folk at that late hour. Where is the love? where is the human touch?Are all hotel managers now tied to dogma and paperwork? Are they too scared/robotic to make decisions? - I leave it to you if you want to go there ........
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- Also Known As:
- Moorings-Mariner Hotel Road Town
- Moorings Mariner Inn Hotel Tortola/Road Town