My emails from Marjorie Smith told me that we would take the Saturday ferry @ 3:30 p.m. to Tortola, since we were arriving by flight @ 2:40 p.m. There is no 3:30 ferry! We missed rendezvousing with our relatives who left on the 3:00 p.m. ferry. We caught the 5:00 p.m. instead. It was a rickety old skow, which barely seemed sea worthy. Marjorie told us their 2nd ferry had broken down. On our return, Marjorie told us to leave Tortola on the 9:15 a.m. ferry the following Saturday. There is no 9:15 a.m. ferry! Her Tortola reps told us the ferry left @ 10;00 a.m. and that we were mistaken. At this point I showed them the emails from Marjorie. No comment on their behalf. When I did not see any Smith's ferry heading to Tortola around 10:00, I asked the same rep. where the ferry was, and he replied that he did not tell me 10:00, he said it would leave @ 10:30. At 10:30 when no Smith's ferry was in sight, they put us on a Performance ferry instead. We were again told that their ferry had broken down. My relatives missed their flight out of St. Thomas due to Smith's lies and incompetence. Dozens of other tourists also missed their flights. If you want to completely stress yourself out at the beginning and end of your ferry trip to and from Tortola, reserve your seat with Smith's ferry!! From my observations over the past week, I will book with Native Son next time!
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