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“Great staff with great accomondations” 5 of 5 bubbles
Review of Sugar Mill Hotel

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Sugar Mill Hotel
Ranked #2 of 25 Hotels in Tortola
Certificate of Excellence
New York City, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great staff with great accomondations”
5 of 5 bubbles Reviewed December 14, 2013

We stayed at the Sugar Mill in late October 2013 and despite the fact that it rained every single day, we still enjoyed ourselves and even ventured into the water to snorkel right off the hotel. The snorkeling is the best there, but it was fun and the water was gloriously war.

The cottages are clean and spacious with big bathrooms and free wi-fi. Ours had a view of the beach right from our bed! Staff are super friendly and will accommodate your every wish.

The hotel restaurant is very good with some really friendly waiters. Try the fish tacos at the beach restaurant.

Room Tip: Do not go to the BVI in October/November. It's the rainy season!
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Malgosia_Gosia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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601 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Salisbury, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 11, 2013

The staff and the accommodation were excellent, especially travelling with our 16 year old daughter. Our bags did not arrive with us from Barbados - they were missing for two days, but all of the staff went out of their way in helping us, and took over ref the phones calls that were involved in tracing the whereabouts of our bags. Would recommend highly and stay there again. A brilliant location all round.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cgreasley2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 9, 2013

My wife and I enjoyed our 7 day honeymoon at the Sugar Mill restaurant in November of this year. We both love to travel, and agreed that while by no means the most fancy or expensive hotel we have stayed at, the Sugar Mill might well be the best. We stayed in a Pool suite which was beautifully set out, with an amazing view from the balcony, and a gorgeous outdoor stone shower. The subtle and thoughtful way the rooms were appointed completely enhanced the experience, making it so easy to just relax and enjoy the vacation. Watching the sunset from the balcony, or the hotel beach, or having breakfast while watching pelicans fish in the bay was incredible.
The staff were great, and organized whatever activities we wanted to enjoy, taking excellent care of us throughout our stay. The food at the Sugar Mill restaurant was fantastic, and the restaurant itself a brilliant venue that fitted into the island beautifully.
This is a small hotel which made it feel like we were almost the only guests there. It was the perfect honeymoon that we had always hoped for, and will never forget.
My only reservation about being so positive about the Sugar Mill is that it may make it more difficult for us to get a room there next time we visit, as more people discover this incredible place.

Room Tip: All rooms seem great, we stayed in a Pool Suite
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
4 reviews
4 of 5 bubbles Reviewed December 9, 2013

In one word, we find The Sugar Mill to be magical ... the friendly staff are a step above just about every other hotel I have stayed in, dinner at the restaurant will rival any other on the island, and the location is also great. We use it every year to get ready for our annual sailing charter as well as to unwind after we get back to the marina. A wonderful way to relax ...

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Colin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRAVENHURST
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 5, 2013

Our room was very comfortable with a lovely balcony overlooking the ocean. The sound of the surf and the evening frog chorus was music from heaven for me. My wife and I spent a lit of time on the balcony enjoying the sunsets and watching the pelicans dive for fish. We spent seven days there and had purchased their adventure package and enjoyed four delightful meals in their restaurant as part of the package. We also had many breakfast there and especially enjoyed their French Toast with rum soaked apple topping. The restaurant service was tops (we enjoyed their Thanksgiving dinner). Their pool is large and attractive and I am guilty of enjoying a lot of hammock time on our balcony.

So come and enjoy the laid back and friendly folks of the BVIs. Thanks for a wonderful vacation.

The TV was acceptable but really needed a DVD player with movies available as the available programs seem to be all advertisements. There is lots of reading material available.

The beach across the road is exclusive for hotel guests and has a sheltered gazebo that serves drinks and lunches. The beach is fine for sunning and the swimming is ok provided there is not a lot of surf. We went to Brewers Bay ( few exciting miles away by car) for snorkeling, but the best snorkeling is by going on a day sailing package. We also went to swim with the porpoise and had a super time there. I should mention that my wife and I are both in our seventies. The only downside of our vacation was the rainy weather and high surf and arranging transportation from St. Thomas-don't trust the published ferry service schedule (especially late afternoon). I suggest you call first.

Room Tip: We had the Plantation Suite room. It is close to the road but road noise is overcome by the sound of...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ALAN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrillos, New Mexico
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed December 3, 2013

We stayed here for seven nights. Overall, it is a nice enough place but could use some updating. The nights are pretty quiet on Tortola, so a television with cable and perhaps a DVD player would have been good. The beach out front is kind of rough for swimming, but a nice view. The outdoor shower at our room (no indoor shower is available) was okay but there was not enough hot water for my husband and I to each have a hot shower without making sure we kept it very short. Staff was overall pleasant. Dining room for dinner is very nice but expensive. Lunch on the beach was really good. If you stay here you must rent a car, as it's pretty isolated.

Room Tip: The pool suites provide a nice seating/living area separate from the bedroom which is good if one pe...
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LoriW_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masontown
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 3, 2013

My husband and I spent a week at the Sugar Mill Hotel. It certainly lived up to the expectations we had. This is not a chain hotel and thus you don't get all the amenities a big hotel can offer. But, if you are looking for a great hotel with wonderful food, views and comfortable rooms this. Is your place. We had a microwave and fridge in our room, a sitting are and a separate bedroom area. The beach is not the best on the island, very small, but it's a great place to sit and watch the sunset, have lunch or just bring a drink down. The pool is not big but very pleasant. This is not the place to go to if you are looking for nightlife, but if romance, great food and ambiance is what you want, this is the one for you! The staff was very helpful, nice and friendly. Wish I could go back right now!

Room Tip: We stayed in room 143 that had a great patio, closest one to the road though, but we never were both...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ann477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sugar Mill Hotel

Property: Sugar Mill Hotel
Address: | Apple Bay, Tortola
Phone Number:
Location: Caribbean > British Virgin Islands > Tortola
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Tortola
#2 On the Beach Hotel in Tortola
Price Range (Based on Average Rates): $$$
Number of rooms: 24
Official Description (provided by the hotel):
A sea side boutique hotel with a world standard restaurant. Set amid lush tropical surroundings, the Sugar Mill is the perfect place to relax and enjoy the beautiful British Virgin Islands. All our rooms have balconies or terraces and panoramic sea views. From January 2016 our refurbished rooms will include free wi fi, refrigerators, safes, dressing gowns and slippers, iron and board, hairdryers, flat screen TVs , mobile device charging points, luxurious new european bedding and new tropical designer furniture. We have on site the BVI's Number One fine dining restaurant offering fresh lobsters, succulent steaks, crispy belly pork, rack of lamp, scallops in champagne sauce and other mouth watering fare served in the dining room which has been restored from the Rum House of a 400 year old sugar mill. We also have a casual beach restaurant right alongside the hotel. Our small secluded beach offers luxurious loungers and umbrellas with bar and snack service right at your bedside. Alternatively our fresh water circular pool is set among swaying palm trees with a help your self honour bar. Check out our new for 2016 our Five Star All Inclusive option. Everything you need for a perfect vacation at one fixed price. ... more   less 
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Also Known As:
Sugar Mill Tortola
Hotel Sugar Mill
Sugar Mill Hotel Tortola, British Virgin Islands

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