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“Bad service!”

Isola Italian Restaurant
Ranked #22 of 115 Restaurants in Simpson Bay
Certificate of Excellence
Price range: $12 - $40
Cuisines: Italian, Pizza, Seafood
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Restaurant details
Good for: Families with children
Dining options: Late Night, Delivery, Outdoor Seating, Reservations
Description: Isola is an authentic Italian restaurant with the purpose of delivering the best food and service to its guests. Prime materials straight off Italy, the manager from Milan, the chef from Rome and the pizza man from Naples are the perfect ingredients for a truly Italian experience! A presto! See you soon! CIAO!
Reviewed December 28, 2012

Wow. What an experience! Our maitre'd was awesome he got us a table right away....after that things fell apart our waitress was terrible.. Rather rude when taking our order.. She got short with me as I ordered and apply first then went on to order my meal, she was short with me and said appetizers first, then you can order meal. Fine .so we did so.. Throughout our time there she never came back once to see if we needed more beverages. Never brought out bread nothing. Basically the service sucked. We sure didnt think she deserved a tip. Our maitre'd apologized , he was great, her terrible. Needless to say we won't ever go back too pricey to for the meals we had.

1  Thank Shannon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISOLASXM, General Manager at Isola Italian Restaurant, responded to this reviewResponded August 7, 2017

Dear Customer,
I'm glad to inform you that as of March 13th 2017 there is a new Manager at Isola, a new Chef and so much better attitude towards customer satisfaction.
Unfortunately we have inherited all these bad reviews and we can't do much about it, we can only prove that things have turned around with dozens of new 5 star reviews and happy returning customers!
We will be more than happy to have you here and prove that to you too.
Ciao and see you soon !

Marco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (273)
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242 - 246 of 273 reviews

Reviewed December 26, 2012

Food great, service great. Just a little frenetic! The staff were running around like crazies, I couldn't take my eyes off them! None the less, very friendly and the aim was to please which they did. Worth a visit, reasonably priced.

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    • Food
Thank Hoofheartedfirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

We had dinner at L'Isola last evening. The staff was friendly, attentive and just terrific! The food was delicious!

    • Value
    • Atmosphere
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    • Food
Thank maryanneb731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile
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1  Thank Stefania T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISOLASXM, General Manager at Isola Italian Restaurant, responded to this reviewResponded 2 weeks ago
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Reviewed 4 weeks ago
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Thank karina411
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ISOLASXM, General Manager at Isola Italian Restaurant, responded to this reviewResponded 3 weeks ago
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