Just got back yesterday. Stayed a week at a one bedroom in the newly renovated building at the very top of the heel. Gorgeous and clean room with the great balcony/patio overlooking the pool. The room was cleaned every day, although we did not expect it to be. Abundance of fresh towels in the room. Nice kitchen, where we made breakfast every day. There is a Grocery Store on site (Peli Deli), that was very convenient, reasonably priced and well stocked. The resort is very spread out, has many pools and no crowds. The pools were mostly empty. The beach is OK. Small, but we were always able to get a good spot under the umbrella. The beach staff was very efficient. The concierge was very friendly and always available to answer questions of guide you. The do try to sell the timeshare, but they do not push too much. We attended a 60 minute sales pitch and although the manager at the end tried really hard to convince us to buy it, after about 5 tries, he gave up and was courteous about it. We did get $100 resort dollars that we used at Bon Appetit. There are few restaurants on site, Most are $$$$, but some are reasonable. We ate at Alexander's one night (at the top of the stairs of Bon Appetit). Local food prepared fresh. It was excellent and very inexpensive ($120 for 8 people). The resort is within walking distance of many restaurants, shops and grocery stores. We rented a car for three days and it was great. There is so much to see on the island and without the car, it is almost impossible. Most people rent cars. Taxi can be expensive and you do not have the flexibility that you have with the rented car. Compact is $40 per day. Not bad.
Front desk is not very friendly. Check in process was way too long and customer service was subpar. We were blindsided 3 days later with the note in our room stating that we had to change rooms the next day. It was never mentioned to us at the check in. This is a time-share resort, so the owners of our unit were coming 3 days after we got there and we had to free up their unit. I am sure the front desk staff knew that when we checked in, however, nothing was said. Extremely inconvenient. We had plans that morning that we had to cancel, because we had to stay in the room until 10:30 am and wait to move. Never mind that need to pack and unpack. I did complain about it at the front desk and was told that need to move was mentioned in my Orbitz booking receipt. Well, it was not. I showed it to the front desk and they admitted that I was right, but had to move anyway. Nothing was offered as a goodwill gesture. I was not asking for anything, but something along the lines of resort dollars or a credit towards an activity would be nice. The beach towel system is the most rediculous I have ever seen at any resort (and I have been to over 20 resorts in the Caribbean and in Europe). They give you a paper card where they write your name (mine was misspelled) and the number of towels you get. You get to exchange it for the towels and are allowed to get clean towels only once a day. Not sure how they enforce it (we never tried to exchange it more then once). Al resorts that I have ever been to give you a plastic card per person and you exchange it for towels all you want. Simple and no hassle. Their system is not customer friendly.
Finally, at the check out, we were informed that we had to pay $57. When I asked why, I was told $50 was "government tax". When I kindly pointed out that on my Orbitz receipt it was clearly stated that all taxes and hotel fees were included and paid for, the front desk clerk said: "let me check" and then after looking into her computer for 2 seconds, said that she made a mistake and we did not have to pay the tax. She proceeded to say that we have to pay $7. Again, I asked why and was told that it was a "no-mandatory" donation at $1 per day to protect the environment. So, we did not have to pay that either. The way they do it is very sneaky and leaves the bad taste in your mouth. If it is a donation, you should ask if we would like to contribute and not just give you a bill for it without even asking if you want to donate. That was in poor taste. As we were sitting in the lobby, I heard the front desk do the same thing to another couple checking out and they just paid the "tax" and the "voluntary donation". I think most people may not pay attention to their booking receipts and the front desk knows it. Make sure you speak up, if you think something is already paid for. Also, hold on to you booking receipts. The front desk asked us to give it to them for their records. When I said, they are free to make a copy, but I will need the paperwork for my records, they just gave it back.
So, overall, it was a nice resort, but we will probably not stay there again, but we will for sure come back to St. Martin. The island is the best!
- Official Description (provided by the hotel):
- Nestled on a hillside overlooking Simpson Bay, one of the most popular spots on St. Maarten, Simpson Bay Resort & Marina is a peaceful Mediterranean-style holiday village offering comfortable suites and all the services guests could possibly need during their Caribbean vacation. With a sheltered private beach, five pools and colorful gardens full of bougainvillea, hibiscus and Allamanda, Simpson Bay Resort & Marina is a captivating island hideaway where you can enjoy the best family vacation ever. A varied activity program, tennis courts, a spa, water sports, dining and evening entertainment make it a favorite with visitors of all ages. ... more less
- Reservation Options:
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- Also Known As:
- Simpson Bay Resort And Marina
- Simpson Bay Resort & Marina Hotel Simpson Bay
- Simpson Bay Resort & Marina St. Maarten-St. Martin