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“BEWARE of Mary's Boon!”

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Mary's Boon Beach Resort and Spa
Ranked #3 of 7 Hotels in Simpson Bay
Certificate of Excellence
Reviewed May 17, 2010

Orbits reservations BEWARE of Mary's Boon! We are experienced travelers in our early 60's and can be pretty flexible. We reserved a Junior Studio - Garden View through Orbitz. We were delighted with the price and looking forward to our stay. The hotel is quaint and very much a beach hotel. I called early on to let them know we would be arriving late. When we arrived, the woman at the front desk told us she was going to upgrade our room, but couldn't because we booked through Orbitz. We didn't know what that meant until she brought us to our room.

We followed her past all of the Garden View Studios and Beach front studios all off of the same path. We made a right between two buildings down a dark alley to our room. I looked around and there was no view of the garden just another building and a lot of mops, brooms, cleaning supplies and a storage unit. She said smiling, "You will be staying in "Lucky 13." Before we even entered, I saw a red flag because hotels never having anything with the number 13 in it. It was creepy!

She opened the door and the room was tiny, dusty and and very dated. There was one small window which looked out on to another building. There was no garden view. There was no view. There was a king size bed, too large for the room with a three inch mattress with a board under it. We could hardly get around the bed to get to the bathroom, the TV was a top an old armoire which would have been impossible to view, there was no storage for our things and the kitchenette was two feet from the bed. Horrible!

I looked at her and said, we reserved a Garden suite for a week. She said, this is the suite you reserved through Orbitz. Surprised, we asked to be upgraded and she said she couldn't that night but that she would get back to us in the morning. But she never did. We paid for internet for the week and when we tried to log on, it didn't work. Called the front desk to let her know and annoyed she said that we would have to come to the lobby to use it cause the room was out of range. We spent the night only because we felt we had no other choice. We decided to leave in the morning if we didn't get upgraded. We'd rather loose the few hundred dollars we had as a deposit than stay another night in this room let alone a week. It was that bad.

The next morning, I told the front desk guy how dissatisfied and unhappy we were with the room and that we wanted to upgrade. He said he would get back to me, but he never did. So I requested an upgrade one last time, but added that my husband was a travel writer and was furious with the treatment we had received and the horrible room we were given and that he would not be saying many kind things about Mary's Boon. The next thing I know, he's in the manager's office. They talked then the hotel manager came out of the office. I said can you help us, we need to be upgraded. He said, "You've already talked with the front desk man (so don't bother me) and he will handle it. You booked through Orbitz so we will do the best we can. I said why do you all keep telling us "oh you reserved through Orbits? Why does that matter. We seem to be penalized for not booking directly." He said when you reserve through Orbitz, this is the type of room you get. I said how was I to know, I'm assuming that I will get the same kind of room you give to everyone else. This room is less than livable. He said we give Orbitz a certain block of rooms to sell and they are different from the ones we offer people who book directly and ... that's why you paid less. So if you have a problem, take it up with Orbitz. And he walked away. I couldn't believe he was the manager. He was horrible and could care less that we were guest at the hotel. We were being treated differently because we booked through Orbitz!

We finally got an upgrade for $50 more a day. We took it and never had anything more to do with the staff of the hotel. The room was also kind of dirty and dated, but it was four times the size of "Lucky 13" and had a beach view. So we stayed just to avoid loosing our money and the hassle of looking for another place.

Orbitz, you need to know that there is a Bait and Switch going on at Mary's Boon. The rooms you are selling are not what they seem and people that book through Orbitz, in our experience, are being treated with distain. We did not have a garden view and it was definitely not what I consider a Jr. Suite. The rooms given to Orbitz to sell are the low end rooms no one else would rent.

Would like to know what Orbitz is going to do!

  • Stayed: April 2010, traveled as a couple
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14  Thank oneperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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382 - 388 of 475 reviews

Reviewed April 2, 2010

Zen garden, clean pool, fish pond, great food,very comfey. Great beds, room with kitchen, very clean. Beautiful beach , chairs, and shade. Next time we will stay more than 3 days.

  • Stayed: March 2010, traveled as a couple
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Thank volm8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2010

Cool location (if you like planes - I do), near sunset beach (check utube - very cool) and near the airport (remember planes). My wife and I chose this as the last place to stay when we planned our vacation to Anguilla and Saint Martin - good review in the travel guide and obviously close to the airport for our flight home. We travelled back from Anguilla in the afternoon, took a taxi from Marigot to Mary's Boon and looked forward to a hot shower. NO HOT WATER. I went to see the fellow who checked us in and he basically said "we are full and you get what you get". He later called our room to apologize and said he would do something for us at check-out - we figured some sort of discount. Our morning shower was at best tepid (an improvement). He was no where to be found the next morning and the fellow who did check us out had no message from him. I have sent an email reminding Mary's Boon of his promise - I have not even had a reply. This place was no cheaper than the other two places we stayed on this trip - they were MUCH BETTER!

  • Stayed: February 2010, traveled as a couple
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Thank pond-jumpers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2010

If you don't like "quaint" this may not be your resort. WE LOVED IT! Not many places left where you get personal service, but this is one of them. Rooms were comfortable, air conditioned and on the beach. Our room was not facing the beach but was only steps away. This resort is older and could use some updating. Staff was GREAT. Honor bar kept us from having to wait on our drinks........ we just made our own and paid on the way out(how unique). Would stay here again. Restaurant was very laid back, food was good, a little on the pricey side but worth it.

  • Stayed: January 2010, traveled as a couple
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Thank cu-later67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2010

BEST place in a long time, for the price the rooms on the beach are huge beautiful beds great service, and 2 dollar beers, thank you very much no more needs to be said. if your looking for some huge resort ....... not Marys, cool vibe, sweet spot right next to Karakter two new favourites. SEE YOU NEXT YEAR GUYS

  • Stayed: January 2010, traveled as a couple
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Thank TheHuli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2010

had a great stay, great location, friendly service, beautiful beach.

  • Stayed: January 2010
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Thank bchbum03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2010

Absolutely Great from the moment we stepped in the gate and were greeted. The staff was great; always friendly and helpful. Superb beach. Easy getting to Simpson Bay and Maho on foot along beach or road. Easy cab ride to Philipsburg or anywhere else. Great beach. Close to airport, some noise, but ends by night. Canceled stay at another hotel to stay longer at Mary’s Boon. Unlike the French side, the Dutch side has great nightlife and Mary’s Boon puts you in easy reach.

  • Stayed: January 2010, traveled with friends
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Thank TravelerDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mary's Boon Beach Resort and Spa

Address: 117 Simpson Bay Road | St Maarten, Simpson Bay 00000, St Martin / St Maarten
Location: Caribbean > St Martin / St Maarten > Sint Maarten > Simpson Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 7 Hotels in Simpson Bay
Price Range: $95 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mary's Boon Beach Resort and Spa 3*
Number of rooms: 26
Official Description (provided by the hotel):
WELCOME TO MARY'S BOON BEACH HOTEL & SPA - recently under new management since November 2012 and now busy updating the entire property and rooms. Please note that many of the room photo's you see online have not yet been updated to show the new rooms. The owners and staff of Mary's Boon Beach Hotel & Spa invite you to experience the magic of our historic hotel on the beautiful island of St. Maarten. A true Caribbean style hotel with all the compforts you expect and in operation since the early 70's. This intimately run St. Maarten Small Hotel is tucked away from the crowds, earning Mary's Boon the soubriquet, "St Maarten's Little Secret". Located on a beautiful three-mile beach Mary's Boon is conveniently near to the action. Great shopping, dining, night life and outdoor activities can be found close by, while affording guests a private haven to return to at the end of each day.If all you want to do is to while away hours in the sun, then Mary's Boon has all the elements to ensure a relaxing break away from the bustle of everyday life. The Hotel offers several types of accommodations, from the very budget minded economy rooms to 1 bedroom beachfront suites and amenities include The Tides Restaurant, bar service is from morning to late evening, and a swimming pool is just step away from your room. The winner of many awards and just voted "BEST HOTEL" in 2013 by the readers of the St Maarten Daily Herald Paper! Lovely tropical gardens and all situated on one of the islands' best beaches. Mary's Boon, a classic Caribbean destination, provides a unique Island experience that has something for everyone! It's the NEW Mary's Boon! ... more   less 
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Also Known As:
Mary`s Boon Beach Hotel Simpson Bay
Marys Boon Beach Plantation Hotel
Mary's Boon Beach Resort And Spa St Martin / St Maarten/Simpson Bay

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