We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Diamond International Conned.”

Diamonds International
Ranked #23 of 64 Shopping in Philipsburg
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Reviewed February 26, 2013

After purchasing i diamond ring from DI st maarten, i found out that it was worth 4000 dollars less than we paid for it, i contacted Royal Caribbean and they were very helpful, i also contacted DI and i had to get a appraisal from a gemstone appraiser which cost £120, i have now received back $4050 dollars back from DI and they are also going to send back the appraisal money, they obvoiusly knew that they conned me out of all that money and had no choice but to give it back.it has left me very upset about this as it was a 40th wedding anniversary present from my husband, i always thought that when you buy a ring on these islands which are recommended by the ship you will get a good deal and it would be worth more in England.I now have a ring which is only worth £7500 and that is what i paid for it, i could have bought it in England for the same price from a diamond merchant and it would have been worth more than what i would have paid for it. everyone who goes on cruise ships please be aware that DI does not give bargains and please check the clarity and colour before purchasing, if you do not understand about these, do not buy them.

14  Thank barbara064B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (848)
Traveler rating
Traveler type
Time of year
All reviews
"di store"
in 21 reviews
"sales executive"
in 15 reviews
"sales person"
in 46 reviews
"my wife"
in 62 reviews
"tanzanite ring"
in 25 reviews
"phillip stein"
in 13 reviews
"great service"
in 48 reviews
"shopping experience"
in 33 reviews
"st maarten"
in 62 reviews
"price range"
in 19 reviews
"a great deal"
in 27 reviews
"customer service"
in 31 reviews
"jewelry purchase"
in 11 reviews
"no pressure"
in 26 reviews
"recent cruise"
in 11 reviews
"cruise ship"
in 37 reviews
"wedding band"
in 10 reviews

801 - 805 of 848 reviews

Reviewed February 25, 2013

I am thrilled with my Crown of Light Ring and earrings. The selection was excellent and the staff were very willing to ensure I was pleased with the price. This was my first visit to DI in St. Maarten and my husband actually visited the DI in St Thomas and got a Kabana ring.

2  Thank Brenda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2013 via mobile

am not much of a diamonds or any precious jewelry person. but when i walked in their collection impressed me. i bought the crown of light diamonds. love the way its cut to shine like magic.
the people in the stores - Vijay and Renu were very nice and friendly. they offered me the best price.
will drop by again next time!

6  Thank sindhurajaramji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

Just to highlight the wonderful shopping trip we had at DI in St Maarten. Friendly staff, not too 'pushy' and eager to help without being 'in your face' - as we experienced at some other stores!
I love haggling to get a deal...and its good to note they can accommodate you in this regard...so go and try grab yourself a bargain!

2  Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed January 14, 2013

We recently went into the St Maarten store and purchased a Tanzanite gemstone. We were told this was AAA grade quality and investment grade colour and clarity. As the ship was leaving we agreed a purchase and the Celebrity shopping guide brought the gemstone and the paperwork was emailed several days later. DI used the Tanzanite Guide published by their company Tanzanite International to show us the colour and clarity grade.

When we received the appraisal, the gemstone was appraised at a colour grade 2 levels below what we were told and the clarity grade was simply put as "type 1". When we contacted DI, they have refused to issue an appraisal conforming to their own Tanzanite International guide or the GIA guide. DI state there is no "industry standard guide" for Tanzanite.

We requested a refund as the gemstone was not as described in the store. DI have insisted we read their terms and conditions in store, even though the paperwork was not supplied then. The purchaser also has cataracts and can't read small print so this would be impossible.

DI are insisting that we get an "independent appraisal". We are based in London and Dublin and the only acceptable appraiser for DI in the UK is based in Edinburgh and in Ireland is based in Roscommon. Both of these locations are not convenient and DI should be selling to customers in Europe if they do not accept appraisals from all but 1 appraiser in most countries.

In addition the Appraisal from DI is vague on both colour and clarity and therefore even if we got an alternate appraisal there is no benchmark to compare it to. My sense is that DI has been fully aware of this difficulty and knowingly issued vague appraisals that cannot then be challenged.

I also have to add that I have emailed DI on about 10 occasions and telephoned twice over the space of 10 days before getting any kind of response from them.

We also bought whilst on a Celebrity Cruise and DI is a recommended seller so you get a 30 day guarantee with Celebrity and a 30 day guarantee with DI. I can vouch that neither guarantee offers any protection and are not worth the paper they are written.

Tomorrow I will be calling the credit card companies to stop payments and enter into dispute with DI. Any suggestions or past experiences that may help in dealing with DI would be most appreciated.

11  Thank Barry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Diamonds International also viewed

Philipsburg, Sint Maarten
Philipsburg, Sint Maarten

Been to Diamonds International? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing