I purchased a ring from DI in St. Maarten. It was a bit too big but we didn't have time to wait for it to be resized. Once we got home, none of the local jewelry stores would resize it for fear of damaging the band settings. So, I contacted DI in New York, and was hooked up with Berenice V. who took charge of the situation, gave me instruction for sending it in to be resized, and provided excellent communication along the way. The resizing didn't cost a thing, except shipping. Berenice is awesome and very caring - even though she probably has a gazillion customers - I felt like I was the only one.