We stayed at Holland House for three nights for a quick getaway.
The room was a nice size and the bed and pillows were SO comfy. I could also tell they had just washed the duvet/top blanket as it smelled fresh and clean. We had a street view (we live on an island so beach view doesn't really matter to us) and didn't find it to be noisy at all. In fact, it seemed as if a lot more activity took place each night along the boardwalk on the beach side. Housekeeping was on time and efficient each day.
The room seemed nice and clean to start, but underneath, not so much. My husband was a bit worried about using the iron on his shirts as it looked as if it hadn't ever been cleaned. You could also tell that while the rooms had recently been done, they only really did a "band aid" remodel. Our fixtures were quite dated and corroded by the salty island air, and our bathtub/shower was backwards! I never realized how awkward and uncomfortable that could be. I had to lean back quite far to reach the water which really bothered my back. We also didn't have a stopper for the bathtub.
They had a really nice set up with a coffee maker, kettle, etc. But nowhere decent to plug them in! We had to unplug either a lamp or the clock radio on the bedside table each morning to make coffee.
The service was fair. I manage a hotel myself and can be a harsh judge, but they did absolutely nothing to stand out in my books. For one, I always book direct with small hotels, knowing the cheeky inner workings of reservations and booking engines, but they blatantly did not care, and along with my booking I tried to ask a few questions prior to my arrival that went totally unacknowledged. I should have taken this as a sign, as other hotel agents in the area I contacted were beyond willing to accommodate and give me a nicer deal. Sadly their locations were just a little too far from where I needed to be!
We also had some problems with our safe, and instead of sending someone up right away they stuck a note in our door which we did not notice. We were waiting and waiting for someone to help as we had somewhere to be, so I called the desk again only to be met with annoyance that we didn't notice the note. It would have taken two seconds to knock with the note and further instructions and make sure we got it working ok.
The location was probably the best part. It was a great base to explore the island and shop and taxis were relatively affordable and always available. They also had a daily breakfast included that was substantial and tasty. I felt safe and there was enough around to keep us entertained without it being a massive party like in Maho or Simpson Bay (quick taxi if you want to go!).
All in all, I feel we paid entirely too much (over $200) for our mediocre experience. I have paid less elsewhere in the islands and received better service and amenities. They either need to kick it up a notch or slightly lower their rates.
- Official Description (provided by the hotel):
- Perfectly located, right on the beach in downtown Philipsburg, the Holland House offers great charm, a unique ambiance and a rich Caribbean experience. Meet the friendly Islanders, relax and enjoy all that St. Maarten has to offer. The hotel is also located on Front Street, where you will find the best shops and boutiques on the island, all still Duty Free! The Hotel offers 54 rooms and suites all recently renovated, an award winning restaurant and wine cellar, a beautiful outdoor lounge deck and a magnificent beach right in front of the hotel with personal and attentive service. It's great to be here! ... more less
- Reservation Options:
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- Also Known As:
- Holland Hotel Beach
- Holland Beach
- Holland House Beach Hotel St Martin / St Maarten/Philipsburg