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“Not the best Hard Rock we've been to.”
3 of 5 bubbles Review of Hard Rock Cafe

Hard Rock Cafe
Ranked #10 of 100 Restaurants in Philipsburg
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Large groups, Families with children, Special occasions, Scenic view, Bar scene, Kids
Dining options: Drinks, Late Night, Lunch, Dinner, Brunch, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wine and Beer
Description: This Hard Rock in Philipsburg, St. Maarten opened in December, 2010.
Oklahoma City, Oklahoma
Level Contributor
65 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Not the best Hard Rock we've been to.”
Reviewed March 12, 2014

I've been to Hard Rocks all over the world from Sidney to Tokyo, Rio to London, so I am pretty familiar with them. This is maybe the worst. The food was okay and the view is pretty good if you are seated in the right area. The service, however, was awful. I mean across the board. To be fair, they were doing some seemingly extensive repairs, so maybe we were inconveniently seated for the servers? But the service was practically non-existent, simply terrible. It was so bad that I knew without looking that the service charge would be automatically added on for out party of six, which it was. Even a simple request for directions to the ladies' room was barely answered with no attempt to step aside so we could pass. This is on management. They were not busy at all, quite the opposite. Employees were standing around talking all afternoon. I know because we were there a very long time, not by choice. Sorry. I love Hard Rock normally but can't recommend this one.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Leslie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel1525, Manager at Hard Rock Cafe, responded to this review, March 14, 2014
I am sorry that your visit fell short of our usual high standards and failed to meet your expectations especially because we were repairing something that night which is not the perfect time to do it, and one of my waitress did not put attention to the service as always do.

Definitely, we will make the corrective measures these issues to ensure the satisfaction of our valued guests.

I really appreciate your comments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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516 reviews from our community

Visitor rating
    193
    187
    91
    29
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
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  • Spanish first
  • Swedish first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
18 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“foul - a health hazard - avoid at all costs”
Reviewed March 12, 2014

Visited end of feb as party of 5 for dinner. We are local St Maarten residents

Chicken strip starter arrived totally raw in the middle. Sent back only for the same portion to re-appear a few minutes later fried into oblivion and totally inedible. Veggie burger was a sloppy, rancid mess and the house salad was a few sad soggy lettuce leaves with some stale croutons on top. Service slow and chaotic, especially as there were only 3 tables eating at the time.

One member of our party was pregnant and the consequences of food poisoning from eating raw chicken could be very serious indeed. The chef is clearly totally incompetent and there are some serious hygiene and health issues here. We have raised all of the above with Hard Rock Cafe head office as this place is an embarrassment to the brand.

Avoid at all costs unless you want food poisoning!!

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank surfing_girl2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel1525, Manager at Hard Rock Cafe, responded to this review, March 14, 2014
I really sorry that you had to encounter such a nuisance during your stay. We want to let you know that we truly appreciate your comments and we are already working on the corresponding corrective measures to ensure the satisfaction of our valued guests.

I would like to extend an offer for you to join us again so that we can renew your faith in our brand and make up for the negative experience during your last visit , and please feel sure that we have the highest Food and sanitations standards in Hard Rock Cafe St Maarten
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorset
Level Contributor
140 reviews
124 restaurant reviews
common_n_restaurant_reviews_1bd8 75 helpful votes
“Great view, vast menu - expect to pay for it!”
Reviewed March 7, 2014

I was advised this is the place to go for a good wifi connection, a great selection of cocktails, and a fantastic view across the bay: indeed it was!

We only stopped for cocktails and to enjoy the above, but it was a most enjoyable experience. The cocktails were far from cheap, but good quality all the same. The surroundings and views are what you're paying for, really. I chose not to eat due to the price and uninspiring menu - typical of the chain, if that's what you want then fine, but I wanted a more local menu.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank lordjimbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel1525, Manager at Hard Rock Cafe, responded to this review, March 14, 2014
Thank you very much for your comment, we are very happy you enjoyed you visit. We hope that you will come and see us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philipsburg, St. Maarten-St. Martin
Level Contributor
38 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Upgrade your drink”
Reviewed March 4, 2014

I had a great time with friends. The ambiance was excellent and the food was great. The price to quantity was good, the service was good and the general layout of the place is great. There is no handicap access (at least I didn’t see one) so you’ll have to maneuver going up some stairs, but all in all it was a great time and the sunsets and full moons are D Bomb!!! Upgrade your drink and go home with a signature Hard Rock Café cup… you won’t regret it.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank EnergyEvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel1525, Manager at Hard Rock Cafe, responded to this review, March 14, 2014
Thank you so much for your comment, we truly appreciate it, we’re happy that our location has caused a big impression on you!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NH
Level Contributor
169 reviews
99 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“Chain but had to go”
Reviewed March 1, 2014

Top floor you could see the ships come in. Great food, great service. No horseradish for my bloody mary. Oh well. You can purchase 2 with pint glass for $15. Wear sunscreen! People watching, listen to music, enjoy the sites.

Visited February 2014
Helpful?
Thank franci329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel1525, Manager at Hard Rock Cafe, responded to this review, March 14, 2014
We are very happy you enjoyed you visit. We hope that you will come and see us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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