I've been to Hard Rocks all over the world from Sidney to Tokyo, Rio to London, so I am pretty familiar with them. This is maybe the worst. The food was okay and the view is pretty good if you are seated in the right area. The service, however, was awful. I mean across the board. To be fair, they were doing some seemingly extensive repairs, so maybe we were inconveniently seated for the servers? But the service was practically non-existent, simply terrible. It was so bad that I knew without looking that the service charge would be automatically added on for out party of six, which it was. Even a simple request for directions to the ladies' room was barely answered with no attempt to step aside so we could pass. This is on management. They were not busy at all, quite the opposite. Employees were standing around talking all afternoon. I know because we were there a very long time, not by choice. Sorry. I love Hard Rock normally but can't recommend this one.
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