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“foul - a health hazard - avoid at all costs”
Review of Hard Rock Cafe

Hard Rock Cafe
Ranked #10 of 106 Restaurants in Philipsburg
Certificate of Excellence
Cuisines: American
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Restaurant details
Dining options: Breakfast, Dinner, Late Night, Reservations
Description: This Hard Rock in Philipsburg, St. Maarten opened in December, 2010.
Reviewed March 12, 2014

Visited end of feb as party of 5 for dinner. We are local St Maarten residents

Chicken strip starter arrived totally raw in the middle. Sent back only for the same portion to re-appear a few minutes later fried into oblivion and totally inedible. Veggie burger was a sloppy, rancid mess and the house salad was a few sad soggy lettuce leaves with some stale croutons on top. Service slow and chaotic, especially as there were only 3 tables eating at the time.

One member of our party was pregnant and the consequences of food poisoning from eating raw chicken could be very serious indeed. The chef is clearly totally incompetent and there are some serious hygiene and health issues here. We have raised all of the above with Hard Rock Cafe head office as this place is an embarrassment to the brand.

Avoid at all costs unless you want food poisoning!!

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Thank surfing_girl2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel1525, Manager at Hard Rock Cafe, responded to this reviewResponded March 14, 2014

I really sorry that you had to encounter such a nuisance during your stay. We want to let you know that we truly appreciate your comments and we are already working on the corresponding corrective measures to ensure the satisfaction of our valued guests.

I would like to extend an offer for you to join us again so that we can renew your faith in our brand and make up for the negative experience during your last visit , and please feel sure that we have the highest Food and sanitations standards in Hard Rock Cafe St Maarten

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 - 326 of 555 reviews

Reviewed March 7, 2014

I was advised this is the place to go for a good wifi connection, a great selection of cocktails, and a fantastic view across the bay: indeed it was!

We only stopped for cocktails and to enjoy the above, but it was a most enjoyable experience. The cocktails were far from cheap, but good quality all the same. The surroundings and views are what you're paying for, really. I chose not to eat due to the price and uninspiring menu - typical of the chain, if that's what you want then fine, but I wanted a more local menu.

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Thank lordjimbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel1525, Manager at Hard Rock Cafe, responded to this reviewResponded March 14, 2014

Thank you very much for your comment, we are very happy you enjoyed you visit. We hope that you will come and see us again.

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Reviewed March 4, 2014

I had a great time with friends. The ambiance was excellent and the food was great. The price to quantity was good, the service was good and the general layout of the place is great. There is no handicap access (at least I didn’t see one) so you’ll have to maneuver going up some stairs, but all in all it was a great time and the sunsets and full moons are D Bomb!!! Upgrade your drink and go home with a signature Hard Rock Café cup… you won’t regret it.

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Thank EnergyEvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel1525, Manager at Hard Rock Cafe, responded to this reviewResponded March 14, 2014

Thank you so much for your comment, we truly appreciate it, we’re happy that our location has caused a big impression on you!!

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Reviewed March 1, 2014

Top floor you could see the ships come in. Great food, great service. No horseradish for my bloody mary. Oh well. You can purchase 2 with pint glass for $15. Wear sunscreen! People watching, listen to music, enjoy the sites.

Thank franci329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel1525, Manager at Hard Rock Cafe, responded to this reviewResponded March 14, 2014

We are very happy you enjoyed you visit. We hope that you will come and see us again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2014

We had been in Phillipsburg for a week and decided to give Hard Rock a try since the majority of the restaurants close down after the cruise ships leave the port. The staff personnel were good and friendly. The food was not up to standard compared to the other Hard Rock cafe's we have been too. No free refill on Iced tea, a bummer considering they pack the glass with ice. There are much better restaurants in the area.

Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel1525, Manager at Hard Rock Cafe, responded to this reviewResponded February 16, 2014

I'm sorry to hear that your visit fell short of our usual high standards and failed to meet your expectations. Your feedback is very valuable to us. Please be assured that we take your comments seriously and have already begun to use them to build a better experience for all of our customers

We are already working on the corresponding corrective measures to ensure the satisfaction of our valued customers

Love All Serve All

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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