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Sonesta Great Bay Beach Resort, Casino & Spa
Ranked #3 of 12 Hotels in Philipsburg
Certificate of Excellence
Drummondville, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“relaxing”
4 of 5 bubbles Reviewed January 26, 2014

We had a great time, the hotel is not super chic but the beds are really comfortable, it's very clean, food is good and they have something for everyone. Geneva was so nice at the restaurant! On the down side, the cost of internet and the misters "no smile included" at the pool bar even with tips. Other than that, in general the staff was great and respectful especially Denroy with whom we had a lot of fun at aqua gym, volleyball on the beach and dancing, along with David who was awesome, always there to help (even on his free time) and also Michael, with entertainment. We'd go back anytime!

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Marie-Claude P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexlynch, Guest Relations Manager at Sonesta Great Bay Beach Resort, Casino & Spa, responded to this review, January 27, 2014
Dear Guests,

Thank you for taking the time to post a review on your stay at the Sonesta Great Bay Beach Resort. We have taken note of your comments and value and appreciate all of them. We truly look forward to welcoming you back in the near future.

Kind regards,

Alejandra Lynch
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,944 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,490)
Date | Rating
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English first
Montreal, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 26, 2014

our vacation where a gift from our children for our wedding anniversary,we loved everthing about
the sonesta great bay. all the employees where all there to listen and help us, i want to thank
denroy, chantalle, patrizia june veronica edwin vicky and all of them i dont remember all there
names the hotel is clean, and beautiful the food is good, but the pescatore restaurant should
add othe king of food for people that dont like fish,, thank you very much and maybe see you
soon maria room 608

Room Tip: take a room on the side of the beach if you can or else even the side of the montain is nice a quie...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank MARIAantonietta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexlynch, Guest Relations Manager at Sonesta Great Bay Beach Resort, Casino & Spa, responded to this review, January 27, 2014
Dear Guests,

Thank you for taking the time to post a review on your stay at the Sonesta Great Bay Beach Resort. It is awesome that you remember so many of our team members and we are glad that we made your 50th anniversary a very special one. We sure hope to welcome you back in the near future.

Kind regards,

Alejandra Lynch
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acton, Massachusetts
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 25, 2014

We booked the Sonesta Great Bay Beach Resort for one night before boarding a cruise ship in Phillipsburg, and chose the all-inclusive option. Our flight from JFK was delayed, and we arrived about 5:30 pm a bit tired and hungry. With the all-inclusive band on our wrist we went to the lobby bar and got an excellent mai-tai in our hands before even going up to our room. The room was in what appears to be an older section of the hotel, but was roomy, clean, and comfortable, with a great private terrace overlooking the beach and the bay. To our surprise there was a stocked fridge and a bottle of excellent coconut room in our room, which we were told was all included at no extra charge. The front desk had told us we could visit any of the three restaurants open that night, and have something at all three if we wished. While we thought we would do that, the buffet restaurant opened the earliest, and being hungry we explored it first, planning to just have an appetizer before going up to the fancier Italian seafood restaurant on the property. But we found the buffet so appealing that we wound up filling ourselves very comfortably and not wanting to go anywhere else. The same was true at breakfast and lunch on Sunday, with very pleasant service, a great setting, and plenty of good food to choose from. Real foodies looking for very unique or high end continental cuisine might not have found it satisfying, but we did. And we can't comment on the other restaurants, as we never got to them.
The sand beach along Great Bay was excellent for walking, and the view of the cruise ship terminal across the bay was interesting. The pools looked clean and inviting, but we never made time to get into the water. We did enjoy sunning on our own terrace outside of our room.
I debated whether to give this four or five stars. The truth is that compared to a real high-end resort like the new Ritz Carleton on Aruba, the Sonesta Great Bay should probably be rated at 4 stars. But in terms of satisfying all of our needs in a very pleasant and convenient way before going on our cruise, it was excellent and deserves five stars. We were totally satisfied.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank rodneyplimpton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexlynch, Guest Relations Manager at Sonesta Great Bay Beach Resort, Casino & Spa, responded to this review, January 27, 2014
Dear Guests,

Thank you for taking the time to post a review on your stay at the Sonesta Great Bay Beach Resort. We value and appreciate your comments and the special way in which you took us on a journey from the beginning until the end, and truly thank you from the bottom of hearts. We hope to welcome you back in the near future.

Kind regards,

Alejandra Lynch
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 24, 2014

The perfect vacation spot. Great clean suite, beautiful pools overlooking the beach, casino, dining spots, everything you could ask for in a resort. The staff is so accommodating ; there is nothing they won't do to make your vacation everything you want it to be. My favorite staff member is Vicky. Always has a smile and remembers me from year to year . She makes me feel special . They are lucky to have her. See you next year Vicky!!!!!!!!! Thanks for everything!

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Sara32126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexlynch, Guest Relations Manager at Sonesta Great Bay Beach Resort, Casino & Spa, responded to this review, January 27, 2014
Dear Guests,

Thank you for taking the time to post a review on your stay at the Sonesta Great Bay Beach Resort. We value and appreciate all of your comments and I am sure that Vicky does as well. We look forward to welcoming you back in the near future.

Kind regards,

Alejandra Lynch
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swampscott, Massachusetts
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 24, 2014

We stayed at the apartments here which were well situated away from the main area of the hotel and main pools, dining rooms, stores, etc. There was a small kitchenette with 4 burners, a fridge a dishwasher in our suite but no oven or toaster which I found odd. We had a great view of the ocean which was about 10 feet away from our private deck in the area were the ocean hit the rocks so that it had little pedestrian traffic. There was hardly anyone in the pool or hot tub in this area.

The hotel staff was great and the place was very clean. Although we did not attend it seems that there were activities etc in the main area of the hotel section--aka water aerobics, games,casino, swim up bar, etc. There was a lot of things to take advantage of if you were interested.We only ate at the hotel once and were not impressed. There were plenty of restaurants to walk to under a mile off of the beach.

We had a view issues with our fridge not working right and the bed in the condo was broken. The staff addressed the issues right away.The only other issue was the noise early in the morning in the hallways from maintenance.
.

  • Stayed January 2014, traveled with friends
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank rlm97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexlynch, Guest Relations Manager at Sonesta Great Bay Beach Resort, Casino & Spa, responded to this review, January 27, 2014
Dear Guests,

Thank you for taking the time to post a review on your stay at the Sonesta Great Bay Beach Resort. We value and appreciate all of your comments. We are happy that the issues mentioned were solved. Hope that you will pay us another visit in the near future.

Kind regards,

Alejandra Lynch
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keswick, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 24, 2014

We really enjoyed the location. Very beautiful spot. We had excellent service from Claudine & Kim at the pool bar and and Johnathan at the Pizza Restaurant. Modesta, Gilberto, and Rufino from the buffet restaurant were great.
We did have some issues with the cost of the Internet but I understand that was to change in January.
There were plenty of loungers around the pool and on the beach but it was frustrating when people would put their towels on them in the prime spots and then be gone for hours. There should be a time limit to hold them ie: 2 hours.
Only bad experience we had was on the last two nights for dinner. The a'la carte restaurant switched locations at the last minute and was unorganized. Had to wait 45 mins between 1-2 courses. The service was lacking. Had to go the assistant waiter to get him to bring bread, water to our table and to several others that had been waiting. Never was asked what we wanted to drink, so had to go out to the bar to get it for myself. On the day of departure the buffet should open up for dinner earlier for the ones leaving to the airport by 645pm. We were let in at 6pm and the meat was not cooked yet, was told by the cook we shouldn't have been there yet.
All told though, was a great trip. Enjoyed the walks into town and on the beach. View was terrific! Would definitely go back again!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 227TravellerK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexlynch, Guest Relations Manager at Sonesta Great Bay Beach Resort, Casino & Spa, responded to this review, January 27, 2014
Dear Guests,

Thank you for taking the time to post a review on your stay at the Sonesta Great Bay Beach Resort. We have taken note of the issues mentioned and have taken care of, or will be taking care of them. We appreciate that you will be back to stay with us in the near future.

Kind regards,

Alejandra Lynch
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
79 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed January 23, 2014

This is a fun comfortable hotel. The staff, especially Vicky at the front desk is fabulous. The one thing I do not like is that they got rid of real people and put computerized blackjack and roulette machines in the casino. Part of the fun of table games is the people. The computer image dealers are just creepy so I do not play them. This was a bad change. They do have a terrific spa now, my message was heavenly. They have lots of activities and two great pools in addition to the beach. I have been going here for 5 years/and will go back again.

Room Tip: The junior suites are enormous with huge bathrooms and a whirlpool tub.
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank AdrienneB6013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexlynch, Guest Relations Manager at Sonesta Great Bay Beach Resort, Casino & Spa, responded to this review, January 27, 2014
Dear Guests,

Thank you for taking the time to post a review on your stay at the Sonesta Great Bay Beach Resort. We value and appreciate all of your comments and look forward to welcoming you back on your 6th stay.

Kind regards,

Alejandra Lynch
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Great Bay Beach Resort, Casino & Spa

Property: Sonesta Great Bay Beach Resort, Casino & Spa
Address: 19 Little Bay Road, Philipsburg, St. Maarten-St. Martin
Phone Number:
Location: Caribbean > St. Maarten-St. Martin > Sint Maarten > Philipsburg
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Philipsburg
#3 Family Hotel in Philipsburg
#3 On the Beach Hotel in Philipsburg
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sonesta Great Bay Beach Resort, Casino & Spa 4*
Number of rooms: 257
Official Description (provided by the hotel):
Sonesta Great Bay Beach Resort, Casino & Spa is a serene Caribbean haven - and St. Maarten’s premier, limitless all-inclusive, adults-only resort. Delivering a new level of sophistication and style, the elegant destination hotel is situated on a mile-long white-sand beach, overlooking Great Bay and the sparkling sea. With endless amenities and personalized service, the resort invites guests to unwind at three swimming pools, four restaurants, four bars, a spa and the Golden Casino for the ultimate vacation experience complimented by stellar service. ... more   less 
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Also Known As:
Sonesta Great Bay Beach Hotel Philipsburg
Sonesta Great Bay Beach Resort And Casino
St Martin Great Bay Hotel
Sonesta Philipsburg
Great Bay Beach Hotel
Philipsburg Sonesta
St Maarten Great Bay Hotel
Hotel Sonesta Great Bay Beach
Sonesta Great Bay Beach Resort, Casino & Spa St. Maarten-St. Martin/Philipsburg

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