I wasn't a guest at this hotel - I was travelling on a cruise last week and we spent 5 hours at the Divi which was enough time to see their half-[--] customer service in full action.
I typically don't travel in huge packs of tourists, but was travelling with the parents (grandparents) who love to cruise and my two kids. The positives first: the kids and I loved the beach, it was pretty, the loungers were comfortable and even with the cruise group there plenty of room for everybody. For those who complain about cruisers using the pool set aside for guests, blame Divi, not the cruisers. The package we booked was for lounge chair, drink, lunch and use of the pools. We were directed to them. I saw the signs saying Divi guests only, but if the management's pocketing money letting groups run rampant, take it up with management.
Nice staff - few and far between. A few beachfront girls arranged beach bowling for the kids for 20 minutes and were friendly. It ended there. The person who showed us over to the beach, pointed out pool, showers, etc., disappeared and we never saw her again. The bartenders were not busy, yet somehow still surly. Security must be lax. I mention in casual conversation to someone we'd be going there. He came off the cruise ship with his kids, took a taxi over, lounged at the beach, used the pool and never paid a cent. I stopped a hotel worker in front of the shops to ask if the gift shop took credit cards. Got the "I'm in the middle of a conversation with another worker" eye roll and snotty look before she told me, "I have no idea. Why don't you ask someone else?" Ummm, someone else wearing a yellow Divi shirt standing by the shops plaza perhaps? And then there was lunch. My dad's a fanatic about being on schedule so lunch was scheduled for 11:30. When noon, then 12:15 rolled around with nothing ready, my dad grabbed a table near the prep area and enjoyed the sun there. Good thing he's so fussy. We had to be out of there at 1:30 and lunch wasn't ready until 12:50. We were among the first in line. We saw the last people in the enormous line finally get their food around 1:25. No explanation for the delays, nothing. Which wouldn't be a problem, island time and all, if not for the fact that the delay didn't translate into a delay in the cabs leaving. They still herded us out of there promptly.
Some of above might be the transient, touristy nature of being in a cruise group which still stinks as an excuse. People at venues in Antigua, St. Thomas and the Bahamas were distinctly more friendly with the same type of groups.
Finally: Yvonne who does braids on the beach is very sweet.
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- Also Known As:
- Divi Little Bay Beach Hotel Philipsburg
- St Maarten Divi Little Bay
- Divi Little Bay Resort
- Divi Little Bay Beach Resort St. Maarten-St. Martin/Philipsburg
- Hotel Divi Little Bay Beach