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“Totally Disappointed”

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Princess Port de Plaisance Resort and Casino
Ranked #11 of 12 Hotels in Philipsburg
Houston Tx
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Totally Disappointed”
Reviewed August 20, 2007

We arrived early on Saturday August 11 and were told that we could get breakfast at ZEE Best this place was small and outdoors very hot. Pastries were good. We were immediately concerned and walked around facility it was dirty and in complete disrepair. We immediately went to front office and tried to call RCI to see if we could move to a different reesort. Front desk did help but were more conserned about giving them the 2.00 dollars for each 800 number call we made. We finally did get a room and it was large but needed paint and a through cleaning. This resort advertised a beach that was a joke it is man made and about the size of a large back yard. they also advertised 5 resturants there was limited service only at night. They advertised a gourmet grocery store guess what it was closed. I had to grip at the front desk because there was no where to even buy a bottle of water. The front desk had to get a employee to drive in his car to a local grocery store in order to buy some food and water it was completely crazy!!!! Long story short we moved to the Sappharie Resort on Monday, when there was a room. Will never go here again!!!!

  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yourinsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
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English first
Boston
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 10, 2007

I just returned from 9 days at the Princess Port de Plaisance Resort. After reading many previous reviews, I was really concerned that it would be a mistake, but it was a RCI exchange and I have not been disappointed in the past.

This was low season, the resort was very quiet - not all was open. The pools were open, but the poolside bars and amenities were closed. That was disappointing at first, but they had given us a unit right near the pool so cold drinks and munchies where a few steps away if we wanted them. Even better, a dip in the pool (clean and surrounded by beautiful gardens) and a walk back to lie on the chaise on the unit deck overlooking Simpson Bay Lagoon with a book, a cold glass of chardonnay and an assortment of excellent cheese, olives and fresh fruit helped me get over the lack of pool side amenities!! The view changed everyday as the boats came and went. Two mornings we woke up to vivid rainbows over the lagoon- got great pictures!

The staff was always courteous- you see alot of them as they provide security detail posted at all points, shuttling people to & from the parking lots, in the restaraunt, the cafe ("Zee Best"-great breakfast!), cleaning and gardening . We had maid service every day, clean towels and replenished paper goods etc. One night we played pool in the new sports bar, another night had a late dinner in the outdoor cafe overlooking the yacht slips, listening to live saxaphone & trumpet playing cool jazz. During one day we went kayaking (free) with an onsite tour guide with a group from a cruise ship that was visiting for the day. There is a busy casino, but we did not spend much time in there. Breakfast was fabulous - baskets of fresh croissants, omelets, crepes, fresh fruit and dark coffee-YUM! We also heard from some of the locals that the resort has put on some great events (concerts etc).

Anyhow, we spent alot of time off site too and really appreciated coming back to the resort to clean up and relax before heading back out again. The units were clean and modern- our dishwasher door's spring was broken but all other appliances were in good working condition. The bed's mattress was not the best, hubby complained of sore ribs but I think it was from me elbowing him while he snored (haha). The deck was the best part with the greatest view, comfortable deck furniture and tables.

I admit I was expecting the worst, and started off with a critical eye. The week on the island was fantastic to say the least. It seems that alot of changes have been made at the resort for the better- I would stay at the Port de Plaisance again.

  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank smore2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amarillo, TX
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 18, 2006

We traveled to the PDP on a timeshare exchange. Based on the reviews I read before we left, I was very worried about the conditions we would find.
We've been to St Maarten twice before (Royal Islander and Flamingo) and knew that we would have preferred a beach location, but needed 2 bedrooms and PDP was the only offering that fit that need.
The PDP was obviously once a very grand place. If all 3 of the properties where we have stayed were each in their original condition, there is no doubt that PDP would be the best.

Pros:
quiet;
very large 2-bedroom unit with King bed in one room and Queen in the other;
two large, well-appointed marble bathrooms;
harbor view from balcony of every unit;
grocery, three restaurants, casino, spa, fitness center, tennis courts, 2 pools all on site
Small beach by the units with play area for kids

Cons:
(We were there in low season, so some of the facitilies were not open and might be reopened by the time high season gets here).
Lagoon location means no waves at the "beach"
Car rentals were extremely expensive compared to the airport (we had a full-size for $105/wk from one of the majors at the airport)
Waterfall pool was closed for major repairs (fitness center pool is not convenient to the units for a quick swim).
Grocery was closed.
Restaurants seemed to be on a limited schedule.
Debris from recent painting was scattered in the gardens below the balcony (very unsightly)
Several small maintenance issues in the unit (were fixed on the second request)

Overall wear and tear has taken a bit of shine off of the whole place, but it is not the horror story that I read about in other reviews. I would definitely stay there again if I needed to have a 2 bedroom unit and could not get one elsewhere on my exchange. I would probably even stay there on a one-bedroom exchange (but I would want the pool to be open and I would specifically request a unit on the bridge side for the better views).

  • Liked — size - 2 large bedrooms, 2 large baths
  • Disliked — upkeep
  • Tips/Secrets — rent a car at the airport. Be prepared to travel the island and visit the beaches. Don't miss the lolo's (backyard bbq style restaurants) in Grand Case and eat at Lee's Roadside Grill early in the trip - you'll want to go back.
  • Stayed October 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AMAflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 19, 2006

We have a timeshare in Olando through RCI so we trade every year to go to St. Maarten. This year we were unable to stay at Sapphire Beach or the Pelican and Port de Plaisance was offered.
From the minute we got there til we left it was awful! The rooms are old and not clean, bathrooms old, cracked mirrors, bath tub didn't drain, they couldn't fix it. We were told NOT to drink the water from the faucets (that was a first for this island). Cost of bottled water $$$$$$. The pool was in utter disrepair, dirty, missing tiles, filter not working. There is no pool bar or drink service at the pool. You have to beg for a pool towel by the way.!
The grounds at the entrance are trimmed, when you get back to the room, the flower beds are full of weeds and unkempt.
We were totally disappointed and actually went to the Sapphire to see if we could get a room there and pay for it, they were full.
this is by far the worse place we have ever stayed on the Island.
The casino was good, staff there lovely that was the only fun part of our resort experience.
Hotel lobby staff not particularly helpful either.........The star rating should be a -1.....Save your money!!!

  • Liked — Casino was the only nice thing in the resort
  • Disliked — EVERYTHING
  • Stayed July 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank pattieok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Philipsburg hotels

Avondale, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 1, 2006

We recently returned for the pdp and we were shocked at the condition of the resort. The amenities that were written in the brochure and the RCI book were there but they were not open. The pool was missing hundreds of tiles, The bars were not open, the marina store was not open and the mini-market was closed and empty. They advertise 3 restaurants two were open. There was no where to get breakfast except for the poorly stocked 28USD sunday Brunch. The staff was poor in response., The best employees were the security guards who were the most helpful. They seemed to care. The front desk offered no semblance of interestin anything. The car rental place was poor. We arrived on Sat and they were not available. On SSunday we were told that they would return our inquiry. We finally were able to get a car on Monday. The activity clerk was very nice when she was open. Monday and Tuesday and closed for the rest of the week.
Our room was adeqate but in disrepair. The fold out couch was broken, The roll away beds that were substituted were missing or looosing wheels, The Icemaker was broken, the garbage disposal as broken, and the dishwasher did not clean the dishes. The staff did repair these items but it showed us that the management was more concerned with the casino instead of the guests.
St Maarten may be a wonderful Island but the PDP is not a recommendation that I can Make.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank popparich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 4, 2006

We stayed at PDP this year in May after a year's absence. We were quite pleased with the changes that have been made. We normally have a Studio unit, but our unit was being used as a model, so we were upgraded to a one-bedroom.
The unit was quite clean and had been upgraded since our last visit. New upholstery has been put on the sofa, chairs and dining chairs. New curtains and bedspreads have been added. Not exactly "high quality" but clean! There are still a few glitches that need to be remedied, including the lanai furniture, which could use some upgrading. There are also still some pool tiles missing in the waterfall pool. They did add some new umbrellas and lounge chairs which were nice, but could use some more. There were times when we went down to the pool and there weren't any chairs or umbrellas available.
The resort has been painted and looks good as far as landscaping is concerned. There is a very good restaurant on the premises called La Guinguette, which overlooks the marina and serves very good reasonably priced food. The restaurant in the casino (La Baccara) has gotten alot of publicity from the resort, but did not appeal to us, with the view of the casino and the heavy smell of cigarette smoke. We did want to see the show, but no one could tell us when it was happening. Apparently, after speaking with 5 different people, we found out that they don't have a show in off-season.!!
All in all, it was a very nice trip this year and I am heading back down in July.

  • Stayed May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GEORGE S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 26, 2005

I've owned a timeshare here when it was new and a 5 star resort. I've seen the best it can be and I've definately seen the worst. (after the hurricane). I must confess that when I returned there this year, I expected another year of disappointment. That did not happen. The resort has improved at least 100% from last year and while I was there I could see improvements daily. There is a conserted effort going on to bring Port de Plaisance back to where it once was. The Mega Yachts are there, the grounds are in remarkable condition, and the staff goes out of their way to be helpful. If you are looking for party central----this is not the place to be. If you are looking for a resort that has a touch of class-----by all means this is it. The rooms still need some improvement and it seems that that issue was being addressed. The two pools are in excellent condition, new cushions were being measured and ordered for the lounge chairs while I was at the pool, the gym has very good equipment, the spa and staff are first rate, and there was four resturants to eat at. The pool snack bar food and drinks are reasonably priced and good. The only drawback is that the other three resturants are mostly French cruisine, but the food is excelent at all three. They now have a car rental facility on site. I'm giving them a 3 star+ rating and can't wait till my next years trip.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Princess Port de Plaisance Resort and Casino

Property: Princess Port de Plaisance Resort and Casino
Address: Union Rd 155 | Cole Bay, Philipsburg, St. Maarten-St. Martin
Location: Caribbean > St. Maarten-St. Martin > Sint Maarten > Philipsburg
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #11 of 12 Hotels in Philipsburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Princess Port de Plaisance Resort and Casino 2.5*
Number of rooms: 88
Also Known As:
Princess Port De Plaisance Hotel Philipsburg
Princess Port De Plaisance Resort And Casino St. Maarten-St. Martin/Philipsburg

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