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Reviewed August 1, 2017

It's hard to describe Jade Mountain in words, because they just don't do it justice. From the moment we arrived, we felt like we were in paradise, and we were pampered from the time we got there until we left 5 days later. To start, we had booked a "moon" sanctuary but were surprised with a double upgrade to a "galaxy" sanctuary for our 20th anniversary. It was huge and felt very private, and the views were just amazing. Hours after we arrived, it was raining in the distance and there was a double rainbow with the Pitons as a backdrop. We were greeted with a tour of the room, a bottle of champagne, and an afternoon snack (which was waiting for us every afternoon during our stay).
Our butlers Christus & Vito were great! They did everything from bringing us breakfast to our room (on the day we hiked to the top of Gros Piton Christus brought us breakfast at 5:30am), leaving beautiful towel and flower sculptures on our bed, bringing us cocktails in the afternoon, and even drawing us a hot bath for after our hike!
The food was fantastic at the on-site restaurant, as well at Anse Chastanet.
I've never stayed at a resort where I felt like spending several hours a day in the room, but it truly is a sanctuary with the beautiful views and the infinity pool.

A couple of useful notes:

You know going in this is an open air place with no A/C, and no 4th wall. The fans and the pool mostly do a great job of keeping you cool, but we did get a little warm at night. They provide a water gun to shoo away the birds that visit, and citronella candles and bug spray for the mosquitos. We found that the mosquitos were very small and didn't realize we were getting bitten until about the 3rd day. There is a lovely mosquito net around the bed to keep them out at night.

There are lots and lots of steps and walking. This didn't bother us at all, but some might find it off-putting. We enjoyed hiking down to the beach each day, walking from one beach to the other, and just walking around the property.

Overall, this was an amazing vacation. The views were spectacular and the service was excellent.

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
12  Thank Julie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 29, 2017 via mobile

What a way to spend our 10 year anniversary. Everything was perfect. The room is truly a sanctuary. The service was truly the best we have ever had! Our butlers were very friendly and attentive. The food was out of this world. The rooms are amazing. We really enjoyed our excursions (we did the romance package and definitely worth it). We will be back!

Date of stay: June 2017
Trip type: Traveled as a couple
Thank jobets
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 29, 2017

We just returned from a week in sanctuary paradise, and just as pictures fail to truly convey the incredible, breathtaking view of the Pitons, words also fall short in describing the wonder that is Jade Mountain. No amount of research--reading all of the TA reviews, browsing the pictures, perusing the forums—can actually prepare you for what you experience when you walk across your bridge, push through the door and feast your eyes on the most amazing space which you will ever inhabit. The view of the Pitons is actually icing on the cake.

All of the superlatives that have been written are true. Jade Mountain has the most unique architecture, the most thoughtful interior design and furnishings, the most fantastic cuisine, and the most over-the-top personal service, which combined make for a truly unforgettable vacation experience. First, let me say that anyone thinking about visiting Jade Mountain who is weighing whether it is worth the money (which I agonized over), it is—by a long shot. We took advantage of the 7 nights for the price of 5 promotion and did the all inclusive, which I highly recommend. We booked a Moon Sanctuary and were psyched to be upgraded to a Sun, although I think any of the infinity pool sanctuaries would have been wonderful. We were in JB1, which gave us dual views of the Pitons and the Anse Chastenet beach (and sunsets). How wonderful was the sanctuary? My wife, who is usually on the beach until the last gasp of sunlight, said on day two that we should return to the room mid-afternoon: she didn’t want to miss out on “sanctuary time.”

Up to the time we stepped into our sanctuary I was concerned about the lack of a fourth wall, but my anxiety was unfounded. The Jade Mountain open air concept is an embrace of the outdoors, and it works: hearing the birds in the morning (the nicest alarm clock I’ve ever experienced), listening to the tree frogs and crickets at night, sliding into the en-suite infinity pool to cool off and hanging on the edge, staring at the Pitons—nothing compares.

Most days we had breakfast delivered to the room and ate dinners at the Jade Mountain Club, which is excellent. Our Major Domos, Keiran and Teddy, were the best and took such good care of us—really at our beck and call at all times. For lunches we usually ate at our beach chairs from the Beach restaurant, which was also very good—with Sylvia keeping us “hydrated” all day long. All of the beach staff—Junior, Vincent, Sylvia, Bert and Andy—were so attentive and always looking to make us happy. And it’s true, the hamburger at the nearby Anse Mamin beach is delicious.

For activities we made our own chocolate treats at the chocolate factory, climbed the Gros Piton (wear sturdy shoes, take lots of water), snorkeled, walked the jungle bike trails, and had a couples massage at the spa. We wanted to do more but ran out of energy and time, choosing instead to enjoy the beach and our sanctuary.

For anyone concerned about the “negatives” in prior reviews, the walk down to the beach was no big deal, nor was the walk up, but if we didn't feel like walking, we’d call our Domos for the shuttle when leaving the beach, and in less than five minutes we were back in our sanctuary. The cell phones they gave us to communicate with the Domos worked fine the whole time. The wireless in room was fine—not spotty at all. And the infinity pool was heated and refreshing, day and night.

As the title to this review states, Jade Mountain is a bucket list item. Our senses were bombarded – by the sights and sounds of nature around us, by the amazing architecture and wonder of Jade Mountain’s beauty, and of course by our sanctuary, which was incomparable to any place we have ever stayed. When you return from your trip and try to explain it to your friends, they don’t quite get how special it is—words don’t do it justice. But unlike most bucket list items, for us, this one has to be checked off more than once. It was so special, and we will definitely return.

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
7  Thank smster21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 29, 2017 via mobile

It was amazing we stay at the Galaxy suit the experience is amazing is an outdoor room no walls private pool and jacuzzi by far is Top is one of a kind experience on this hotel Gym a little too small but your here for the amazing view

Date of stay: April 2017
Trip type: Traveled as a couple
1  Thank daphnebieler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 26, 2017

Words cannot express how amazing, unique, breathtaking and beyond unbelievable Jade Mountain is!!!! We stayed in a Sun Suite which was huge and had its own infiniti pool in the room!!!! Our butler, Teddy was beyond awesome! The food at the Jade Cub was amazing. Everyone on staff was delightful and helpful. The entire trip was like a segment on lifestyles of the rich and famous!!! It was worth every penny and we will definitely return. The Spa treatments in your sanctuary were awesome!

Room tip: Sun Suites are the best!
Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank amazacsak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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