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Jade Mountain Resort
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Reviews (1,005)
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All reviewsmajor domojade mountainmoon sanctuarystar sanctuaryinfinity poolbento boxsun roommoon roomanse chastanetour honeymoonbubble bathclub restauranttotal romance packagehelicopter ridestar roomonce in a lifetimeopen bathroom
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Reviewed February 3, 2008

My wife and I spent 5 nights at the beginning of December at Jade Mountain. We booked a package on luxurylink, which afforded us a STAR (moon < star < sun) room. How fortunate for us that when we arrived we were upgraded to a SUN room, and quite possibly the nicest one on the property (JD1).

I will try not to repeat generalities from past reviews and get right to the review.

Food:
Pretty good. The room service menu is a little short, and the upstairs Jade Mountain Club (restaurant) menu rotates daily. The food itself tasted good, which it should for the prices (27 USD pp for breakfast, 50 USD pp for dinner). Twice while were were there somehow there was a problem with the computer system and we waited an extraordinary amount of time for our food. With a pregnant wife this is never a good thing... compensation of a comped breakfast is not adequate, however I am not sure what other options they have other than getting it right the first time (my preferred solution). Another time the dessert listed on the menu could not be served (apparently it was all still frozen... interesting side note: the restaurant manager that night was never seen again. Given his state of mind that night we don't think he works there anymore...)

Rooms:
Better than you can imagine. The pictures are nice, but until you've spent an afternoon in these sanctuaries you cannot properly comprehend how unique this experience is. Our sanctuary was almost completely private (there were areas that if we went right to the side we could see a sidewalk). Our pool was also amazing. Fairly big and over 5 ft deep with a smaller shallow area for entering, I spent a lot of time in the water! The pool too was 98% private, ie. only if you swim to a far edge might you see out of the room.

Seating for probably 15 was littered around our room affording us many different areas to lounge and relax. The bed was comfortable, we had no mosquitoes (probably due to time of year), and were visited daily by island birds, including a very cute hummingbird.

The bath tub was the best I've ever used. Huge, great view, amazing. In terms of the comments about the placing of the toilet, at least in our suite that was not an issue at all. There was more than adequate separation between the living areas and bathroom. The open air shower was also lovely, with a rain head nozzle as well as side jets and a detachable nozzle. Bath products (molten brown) were great as well.

Staff / Service:
Edmund, the manager, was excellent. Seion, food service manager was also very good. The girls in the office were also excellent. The only mediocre service we had was when we
lunched down at anse chastenet (with the exception of the food issues listed above).

I appreciated that the staff quickly learned our names and there was continuity --- ie. they knew what excursion we had planned and could ask about other elements of our stay (did you enjoy your massage mr xxx?).

JM has 2 computers in the office, most of our stay the internet wasn't working.

Spa:
Massages were decent, but not top of the line. We didn't use the other spa facilities but they did not appear to be all that fantastic, certainly not 5 star.

Price:
Not cheap. Actually, I believe the rates are up a good deal for 2008 making JM less affordable. Even with our package (~65% of rack rates) we spent, not including flights, $5500 for 5 nights. Rack rate in 2008 it would be 10k+. The helicopter ride from the airport was 135$ pp --- not cheap but an interesting way to see the island.

Beach:
The beach down at anse chastenet is mediocre, but this did not bother us --- our pool was more than sufficient.

Overall Experience:
Very good. The staff were attentive, food good enough, and rooms superb. I think the only question is whether or not JM is fantastic enough to pay the full rate for. There is continual work being done at JM, and my guess is that it will go on indefinitely --- the project is immense. However, while we occasionally heard some noise from the work it did not interfere with our stay.

Other:
The resort was gay friendly. We did see a few teens but mostly middle aged adults. We rarely heard other guests, and JM never felt busy. Our room was extremely private. One could never leave the room --- we only did so occasionally for a change of scenery.

Feel free to contact me with any questions.

  • Stayed: December 2007, traveled as a couple
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15  Thank x00x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2008

My husband and I stayed at Jade Mountain in early January and words cannot describe this place. There definitely is a huge wow effect when you set foot into the room for the first time, and any time after that! We cannot say enough about the staff who were very friendly always. We travel a lot and always try to choose the more interesting places but Jade Mountain is one of the most unique places we have ever encountered. Looking at all the snow outside my window, I 'd go back there tomorrow if only I could!! Don't plan on trying to do too many activities before you arrive because you might just end up cancelling them because you are too relaxed to move, I know thats what we did. Also, it would probably pay off to plan some spa treatments ahead of time because the spa seemed very busy and we could not get an appointment on our first day after arrival which is my only little criticism. The dive centre at Anse Chastanet was great, we tried diving with them for the first time ever and we were just blown away. I am ashamed to say it but we never managed to leave the resort. That alone is reason enough to plan a return visit as the island is very pretty and we wanted to hike one of the Pitons originally. This time around, we were completely satisfied just gazing at those mountains from our suite! Absolutely wonderful

  • Stayed: September 2007, traveled as a couple
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6  Thank MS268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2008

My wife and I had the greatest stay ever at JADE MOUNTAIN. She
actually burst into tears when she saw the suite for the first time.
The view and the whole setting are amazing. The building needs some
getting used to! It certainly is very modern architecture. We found
the staff to be very attentive and even though the service was slow
at times, we were happy with our dining experience. We did not only
eat at the Jade Mountain restaurant, but also tried out the Treehouse
which is at Anse Chastanet. We went back twice to the Indian
restaurant at beach level. We had planned to eat out more and book
some activities but in the end we could not get ourselves to leave
our sanctuary. We will be back.

  • Stayed: December 2007
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3  Thank ParnMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2008

First and foremost, I think this property may be one of the most stunning properties that I've ever seen. The architecture is gorgeous the rooms are exquisite, and it truly is intimate. Now if only the entire experience was similar...

The check-in process took us about 5 hours due to a "late checkout". It was no problem for the first couple of hours as we enjoyed lunch and the view. Then we were taken to a room that wasn't what we had booked, left there for an hour while they found us another room, and then the bags showed up an hour later after we flagged down a bellman. Minus the rough beginning, we were excited to be there.

The next morning we sat down to sign up for all of our activities (Romance pkg) and was told we couldn't get any scheduled until 2 days later. We then had to struggle to get everything scheduled later in the week. Jade Mtn guests are competing with Anse Chastenet guests for activities, so it may be wise to call ahead and schedule activities if possible -- especially anything that involves the one sailboat the property has. My husband is PADI certified, but I had my first dive here. It was amazing! Anse Chastenet has a coral reef in it's bay, so I had a brief course and walked into the water for my first dive.

The "sanctuaries" were truly built for room service. Even though it states ~30 minutes, allow at least an hour for any orders placed. Service was terrible...no spoon for cereal ordered, wrong order, never on time. Over the 7 days that we stayed there, we probably ate outside the room twice and only 2-3 meals were delivered correctly. Usually not a big deal, however, without any phones - much more difficult. I would expect better service at these prices.

The menu was also small. It is a great menu, however, with only about 10 items, it gets a little monotonous after a few days. They were starting construction on a new kitchen for Jade Mtn when we were there (Nov 2007), so hopefully that will improve the choices.

I would highly recommend this property, however, we will not be returning for awhile in hopes that they will be able to get the service side of the property figured out in the meantime.

  • Stayed: November 2007, traveled as a couple
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7  Thank ss673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2008

The rooms are fantastic. we can only say wonderful things about the view, the pool, the privacy. You never have to leave the room and if it weren't for the one real negative, I'd go back. Instead, I booked another resort for February.

The negative? The food. Not even average. We stayed for 4 days and started to dread meal times. The restaurant on the beach serves hot, heavy lunches, and the salad bar is beyond amature. The breakfast was ... well, I can boil and egg. Coffee? Not nice. Meals the same in every restaurant.

The upstairs bar at Jade Mountain wasn't open or set up with their beautiful chairs for the sunset. So there really wasn't anywhere to be outside of your room, even to have them come and clean it daily.

The spa was so-so. Lovely masseuse, but absolutely average and not a real 'spa' experience.

The rooms are the reason to go - a lot of cheap, corrugated tin roofing around the rest.

  • Stayed: December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
8  Thank jcal2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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