We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Jade Mountain Resort
Nearby Hotels
Anse Chastanet(Soufriere)(Great Value!)
$390
Hotels.com
View Deal
Certificate of Excellence
  • Free Parking
  • Beachfront
Fond Doux Plantation & Resort(Soufriere)(Great Value!)
$275
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Stonefield Villa Resort(Soufriere)(Great Value!)
$312
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
La Haut Resort(Soufriere)(Great Value!)
$104
$73
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Hummingbird Beach Resort(Soufriere)(Great Value!)
$200
$150
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
$107
$64
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Boucan by Hotel Chocolat(Soufriere)(Great Value!)
$521
$289
Orbitz.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$169
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
$800
Orbitz.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$1,035
$776
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (1,008)
Filter reviews
1,008 results
Traveler rating
858
96
28
21
5
Traveler type
Time of year
LanguageAll languages
More languages
858
96
28
21
5
Show reviews that mention
All reviewsmajor domojade mountainmoon sanctuarystar sanctuaryinfinity poolbento boxsun roommoon roomanse chastanetour honeymoonbubble bathclub restauranttotal romance packagehelicopter ridestar roomonce in a lifetimeopen bathroom
Filter
Updating list...
726 - 731 of 1,008 reviews
Reviewed May 14, 2011

Like probably most of you, I had been dreaming of travelling to Jade Mountain from the first moment I saw photos of the resort in the magazines. And I have been puzzling whether it was worth the money (as more than 1000 US $ a day is not what you spend everyday on a holiday).

Now that I look back to my stay, was it worth the money ? Yes, definately .... but there are some minor issues that you need to know).

First, the pro :
- the resort is located on a hill with a breathtakingly view on the Pitons.
- the resort itself is worldclass and feels very exclusive (although it does share its beach with its sister resort, but that did not bother us at all)
- the open room - or sanctuary as they call it - will blow you away. Decoration, bed, layout, view : simply stunning
- Food : amazing and memorable food
- Service and butlers : excellent

Now, the minor issues which bothered us a little (and which you will only find out once you are there):

- the rooms are oriented towards the pitons (offering an amasing view) but as a result they do not get sunshine during the day (only a little bit very early in the morning). So, while we implied that we would be able to lounge all day long in the sun on the terrace of our room, that was not possible. We were there in July, so maybe that in winter the sun is lower and sunshine in the room is possible.

- the beach is very nice but not stunning : it is not a white beach, rather gray. St Lucia does not have the beaches of - let's say - Antigua or the Maldives, although the beach between the pitons - a short boat ride away - was quite spectacular

- the infinity pools are stunning but ... ice ice ice ice cold. For the price you pay, they should be able to heat the pools so you can still take a dip in the pools after sunset. All other resorts that I frequented in the world with private pools do heat these pools.So I would advice the management to install heaters on the pool.

In fact, the very cold pools are the only reason why I do not grant 5 stars to this amazing hotel. But once the pools are heated, they should get 6 stars :)

Enjoy your stay, you will not regret it

  • Stayed: July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
14  Thank LuxTravelExpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2011

if there is a heaven on earth this has to be it!
the first glimpse we had of the hotel was the galaxy rooms cut into the cliff face as we arrived in the imposing and spectacular piton mountians by speed boat! it was like something from a james bond movie, the room was amazing everything you expect and a whole lot more, butler service with a bleeper no mater where you are you can contact him service was fabulous the food was delicious and my sister wedding which was the purpose of our visit was held on the rooftop at sunset and was one word .......magical!

Room Tip: galaxy room was out of this world
  • Stayed: October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank hotoelsnobandproud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2011

Lovely in all respects - most importantly the personal service and attention to detail by the staff. My wife and I arrived with great expectations - we were not disappointed. The island is stunning - lush, mountainous, vibrant. The islanders are warm, friendly, hard-working people. their country is in the unique business of making vacationer's dreams come true - they take that national responsibility very seriously.

The pleasant weather also helped solidify a spectacular trip.

We rented the private beach for the exchanging of vows at sunset. The photographer at Jade did and outstanding job; the photos are breath-taking. The food is world class. The Jade Mountian head chef was on site during our stay; he introduced himself to us along with the other guests (a classy touch). Every aspect of our trip was a delight. We can't say enough about the host and hostesses, service and spa staff and the food. God bless them all!

If you can - go!

G. Archibald
Whitby, Ontario. Canada

  • Stayed: April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank 2011GG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2011

Where to begin! 1st of all the road leading to the hotel was a complete disaster, it's hardly the lead up to a luxury hotel. The hotel says they won't do it over because they don't want people to use the Beach, i mean that's got to be a joke! It would probably only take people an extra 5 minutes max to drive up the beat up road as opposed to a nicely paved road. The real story is … it's up to the hotel and the local residents who use the road to pave it ... but they are too cheap to pay for it. The hotel must make a fortune at the rates they charge for the rooms and the food, surely they can let some of that money trickle down to the residents of the country and pay to pave the road. More on the road to come! ...

Upon arrival at the hotel, there seemed to have been a "system error" and we didn't get our Star Sanctuary with the infinity pool on the 1st night, we got another room with no pool and much smaller, we were given 650 usd refunded though, cheers, would rather have the pool (so we thought) and not have a massive hassle of moving rooms at 1pm the following day. To their credit, they did upgrade us to a Sun Sanctuary. Not to their credit, our little sanctuary was on one of the lower floors and got ZERO sun in the room unless we went right to the edge which then prevented us from sun bathing in the nude as people would then be able to see us  The infinity pool , oh my … it was waaaayy too cold to get into. I mean it was freezing. This hotel is well known to honeymooners, surely the may want some cuddle time in their private pool but not at a willy shirker temperature. Also, the rooms without the infinity pool, well there is basically no pool for them to use. The only other pool existing in the hotel is an infinity pool located in the restaurant .... Shocker.

Our personal butlers (whatever they call them), they were good, really good. Everything we asked for we got ... in room dining was at no speed, otherwise things were organized fine.

The hotel room was clean, the turn down service was nicely done and very cute, no complaints at all.

On the last day we were there we went to get a pedicure in the spa to waste a bit of time, it was raining quite hard. So we got a booking into the spa at 1pm. "Apparently" due to the weather, they weren't prepared and had to get staff from the other spa and shuttle up to the Jade spa. Anyway, they were 30 minutes late, we had 4 hours to spare (so we thought) ... so not an issue. Deluxe pedicure, 75 minutes ... or on Jade Mountain Time, 60 minutes. They cut it short after being 30 minutes late. When we complained, they said "oh really, ok ... sorry! ... bye" hmmm, how nice. Not to mention the state of my boyfriend’s toenails when he came out, I mean they looked as though a dog had been chewing on them. Not a good look.

Now on to the food! I think overall it was very good. The restaurant up at Jade, the food was great ... very slow but very good. The tree house restaurant (I think that's what it's called) it was not so good, only ate there once but the food was cold. The bar and the grill on the beach were great. It's by far the best for lunch with a good atmosphere and of course the beach there. Also dinner there ... it was really nice as well. No complaints.

Activities: there were lots of free ones; we got the romance package which was nice. There was enough for a week of fun and relaxing (as long as the sun is shining)

In our "romance" package, we had the house wine included. We didn't fully read the details on the package but I guess we assumed the house wine included ... anyway, for anyone who gets this package it's only house wine by the glass that is included, house wine by the bottle is not. To their credit, when we complained about this at the end, they did remove the charges from the bill.

Last thing, our departure. Ok so nobody can stop the rain from coming down in buckets so that's not the fault of the hotel but because it was raining so heavily the lovely road that I mentioned previously ... well of course this road was not in use. because it's in such poor condition a little river coming off the hill was preventing cars from accessing the hotel and the beginning of the road (the steep bit) was very slippery with unstable rocks. Because of this, they were going to make us take a boat to the nearest town Soufirere 4 hours and 40 minutes before the flight departed. That’s a joke. It was very heavy rain, if we did have to do this, we would have had super soakers from top to bottom ... thankfully the rain stopped and we were about to get out by car ... arriving at the airport 3 hours before departure ... ooofff! Try to avoid that at all costs, there is nothing to do at the airport and the 1 lounge for all the carriers isn't the best. Bottom line, stop being so cheap and pave the road coming into the “Luxury Hotel”

Anyway, the hotel is not worth what you pay for it. I really don't mean to be rude with this comment but here goes. It seems as though the hotel is mostly for honeymooners or wedding reunions, which is totally fine. But from some of the comments that I've read, some of these people have never been to a nice resort. Nobody that has could possibly think this is the most amazing hotel they have ever been to; it's certainly not a luxury hotel. If anyone wants a list of luxury hotels, please let me know ... Jade Mountain won't be on the list.

  • Stayed: April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
77  Thank GeezerBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2011

I stayed here on the second leg of a three leg honeymoon and was so disappointed on the whole. I want to share my review as honestly as possible without denting the enthusiasm of others who might visit in future. First of all, the experience of one traveller differs from another, primarily because the frame of references is so wildly different for most. With that in mind, I compare this hotel to those in Southeast Asia where service is second to none, and the presentation forms an integral part of the overall ambience.

It is absolutely vital that potential visitors to Jade Mountain understand that the hotel sits directly above it's sister property, Anse Chastenet, and in large part the service and amenities are intrinsically linked to the older, less glamorous sibling. In part this accounted for much of our disappointment with the trip.

We stayed in a Galaxy Room, JD1, which comprises much of the photography from the hotel website. Our excitement was tempered on arrival by the steep entry to the resort; nevertheless we are active and relatively young so were keen for the challenge. Further to earlier reviews, I should point out at this stage that not once were we perturbed by the stairs, mosquitoes or open-air style rooms, which are all clearly outlined on the website. Anyone with issues regarding these minor inconveniences ought to conduct more research before they travel.

Our room was stunning - the view of the Pitons is without doubt one of the best in the world. Coupled with the (alarmingly) cold plunge pool, the romance element is done to perfection, if all you need is a setting.

Our disappointment stemmed in most part from the next day onwards, when we discovered that the beach (and by association, snorkelling) was to be found onsite at the Anse Chastenet resort. We were shocked by how run down and sad the sister resort looked. The facade of the whole place immediately gave the wrong impression. As previous reviewers have noted, the beach loungers were old and falling apart, the service was non-existent (although one over-zealous shop keeper had set up his stall at the bottom of the stairs to the beach, apparently to the consent of the hotel, and was press-ganging guests into visiting his shop - awkward) and the food was average at best.

Our subsequent attempts at the Anse Chastenet proved no more successful. We ate at the "mid-levels" restaurant in the trees and were astounded not only by the poor quality of food but the complete lack of service, which even by Caribbean standards was shocking.

On the plus side, the service on the Jade Mountain levels was of a much higher quality. The restaurant on the roof was exceptional, if somewhat quiet, and the room service breakfast we enjoyed each morning was plentiful and diverse.

Approach with caution - I hope if you do decide to travel there it will be a memorable and high-quality experience.

Room Tip: JD1 - Galaxy Room - expensive but breathtaking
  • Stayed: July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
46  Thank LochLochLomondArms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews