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“A Unique Experience” 5 of 5 bubbles
Review of Boucan by Hotel Chocolat

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Boucan by Hotel Chocolat
Ranked #5 of 11 Hotels in Soufriere
Certificate of Excellence
London
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A Unique Experience”
5 of 5 bubbles Reviewed January 16, 2013

We stayed at Hotel Chocolat St Lucia over the New Year’s period for 1 week and were certainly not disappointed. Our expectations were as high as the price tag and the incredible location, friendly staff and innovative food meant every day of our stay was enjoyable. From cocoa nib butter with breakfast to roti and delicious curries for lunch to the more elaborate NYE 6 course meal, the food was truly one of our highlights. Some folks might find being stranded in a giant plantation far from bars/restaurants a bit of a downer but we relished the remote surroundings and went off walking every morning in a different direction exploring lakes, waterfalls, hot springs and enjoying the abundant locally growing produce. It is worth hiring a car for at least a few days so you can drive to the closest town Soufriere, a little further to Rodney Bay and to the capital Castries- you won't get a real feel for the island if you just stay in the hotel (however tempted you may be!). We were upgraded to a luxe lodge and the little touches are what made it special - a thoughtful can of insect repellent, a free bottle of sparkling rose and fresh nuts, chocolates and cookies replenished daily. I have been recommending this hotel to everyone I know and hope to return one day to sit in the beautiful restaurant and enjoy the view of petit piton over a cocoa pulp martini with my love.

  • Liked — The food
  • Disliked — Everything ran a little bit slow
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank SMS9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, February 4, 2013
There is a romantic slant to your fab review and its true that the special feeling of Rabot Estate has always evoked this. Hope to serve you another Cocoa Pulp Martini again soon.
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416 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Phoenix, Arizona
Level Contributor
133 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed January 7, 2013

We just returned from a wonderful experience at Hotel Chocolat. We purchased the three night, all inclusive chocolate experience. We were warmly greeted at the airport by a driver, Herod, provided by the hotel. He had a cold cloth and Piton beer for my wife and I. The position of the hotel is on a hillside with a direct view of Petit Piton, just uphill and across the road from another famous resort, Ladera. The front desk, restaurant (Boucan), bar, and kitchen are all under the same roof in an open air, no solid walls, huge deck-like building above the reflecting pool. The grounds are very lush, with cacao trees, papaya, trees, etc. all around. It is an intimate property with a friendly but reserved staff. We stayed in a bungalow complete with a netted canopy bed, nice sitting area, and large bathroom. The stone shower was large enough for at least two and extended out from the bathroom area with an open, but private slatted roof. We experienced no insects in December, although we had a tiny tree frog or two on a windowsill. Their sounds at night were charming for us, maybe loud for others. The WiFi worked well; there was no AC, nor TV in our bungalow. The ceiling fan was quiet and cooled us perfectly. We had a tour of the plantation, learned about grafting trees and fermenting and drying cacao beans. We ground some beans and made chocolate bars. Most of the food (three meals a day) and drinks are prepared with some degree of cacao that is mostly subtle and not candy bar sweet. We ate well, had fun in the optional mud baths/volcano/falls excursion, and enjoyed the views. We loved the place, would recommend it, and would go back. It is the opposite of a Sandals resort experience (which we have visited and enjoyed, too) because it is small, quiet, intimate, and romantic.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank chochunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, February 4, 2013
‘Friendly but reserved staff’ – I think that’s a fair description of us but, then again, we chose our team for genuine niceness and we are anglo-lucian as a business! Thanks you very much indeed for such a lovely review, would love to welcome you back.
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Devon, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

Having been a long standing fan of the extensive range of superb chocolates that Hotel Chocolat have at our local shop in the UK, and as a lover of quality, imaginative food, we were drawn to look at the website menus for the Hotel Chocolat in St Lucia and thought, this is for us! Great food with a chocolate twist! And indeed, we were not disappointed. The evening meals were imaginative in concept, delicious and creative. Breakfast, with the freshly picked fruit platter, wonderful smoothies, yoghourt, (try adding fruit from the platter and some of their granola with cocoa nibs on to the yoghourt - yummy!) juices, interesting breads and muffins, followed by perfectly presented eggs, bacon or porridge meant that you hardly needed anything else to eat until the evening! We liked the idea of the chef using all fresh local produce that has been grown by local farmers, supporting local jobs. The restaurant setting with its open sides and view to the Piton Mountains must be one of the most unusual and beautiful restaurants we have ever eaten in - and we have eaten in many around the world. Even when it rained, it was magical to be listening to the sounds of the forest whilst eating our meticulously prepared food.
Whilst mentioning rainforest sounds, it was a huge surprise to me, as a light sleeper, that the night time forest cacophony of sounds was so very relaxing and I easily fell asleep on the wonderfully comfortable beds. Although mosquito nets covered our beds I never saw any, nor did we have any need, to use protective sprays -an added bonus. The open aspect of the lodges did mean that the forest creatures sometimes came in, but they soon went out again! That was also the attraction of staying in interesting accommodation that did not have, or need, air conditioning, like a hotel room that otherwise could be like any other hotel room anywhere in the world. The luxe lodges were outstanding and kept very clean. The open showers really are as amazing as they sound, especially at night with the soft lighting and again, listening to the sounds of the rain forest as you shower.
We loved the setting of the Hotel in the forest (we are not ones for just sitting on the beach all week) and enjoyed being able to take walks from the Hotel. The small size of the Hotel in terms of lodges is just right and I hope that it chooses not to develop the site further - that is also part of the appeal and charm. In the beautiful grounds there are many different areas on various levels to sit/lay and relax without anywhere feeling crowded. Often there would be few people by the pools and loungers. But head for the restaurant or bar if you want company. There is plenty to do and see for the six nights we stayed. Excursions were interesting and well run. The Hotel exudes a quiet, relaxing atmosphere with friendly staff, yet gives great attention to detail with quality all around, and when we stayed, friendly guests who would chat if you wanted, or not, if you preferred.

We were celebrating three momentous events in our lives, which is why we chose The Hotel Chocolat as being somewhere different and special. It was!

Room Tip: I'm sure all the lodges are lovely, but the Luxe ones are quite high up so have magnificent view...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Rosie673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, February 4, 2013
So glad you enjoyed your stay with us. The idea for the restaurant design was simple – let the ‘big nature’ view do the talking with bold, minimalist architecture. Thanks for being real appreciators of nature and responsible luxury!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
germany
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 26, 2012

We stayed six wonderfull days at Hotel chocolat over Christmas 2012. We had a very good and relaxing time - Even if there were some issues we did not like that much.
First the pros:
- The Hotel is beautiful, starting from the rooms, the Restaurant, the plantation, everything is decorated tastefully in a minimalistic, but very warm and nice decor.
- the Staff is simply great. Very friendly, very helpful and fun. You can tell they like working for Hotel chocolat and you can see their camaderie.
- the Food is good and really special, Drinks are nice too :-)
...which leads me to the cons...
- White the Food really is good there are two things that became a bit tiresome after a few days: They put chocolate in everything dish. Even it is only a subtle hint after some days it becomes too much and it would be nice to see a chocolate free dish on the menu. And if you stay a couple of days the choices on the menu become repetitive.
- The hotel is quite remote, there are no other restaurants or bars in Walking distance.
- the Rooms are Open Plan and so you are really close to nature. We had birds, geckos and a little frog in our room. We did not mind, as we liked them, but some people might.

We did some of the walks and tours they offer and enjoyed every one of them.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank jacarepequeno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, December 27, 2012
Some lovely comments here, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, United Kingdom
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed December 23, 2012

Visited this fantastic hotel/restaurant/shrine to chocolate on a day trip which included how to make chocolate.

What can we say but 'wow!' it is a wonderful location, the food for lunch was fantastic with every course having something to do with chocolate - which certainly seemed to work. One felt that we were on top of the world with the infinity views of the petit piton and rainforest from the restaurant. Also very impressed with the wine list which came from Berry Brothers of St James, London.

The visit started with a talk acquainting us with the concept of Hotel Chocolat and then the chocolate making was explained in detail by a delightful chef who regailed us with facts & figures interspersed with laughter while we pummelled away at the cocoa beans in the pestle and mortar - this actually took over an hour but we hardly noticed ! We left clutching our own hand made chocolat bar made with our own fair hands and a big smile on our faces.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, December 27, 2012
Our Tree to Bar experience with lunch at Boucan has become very popular. Your description is extremely kind, thank you.
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wedmore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 19, 2012

For us this hotel with its wonderful restaurant and virtually perfect rooms and staff was as close to heaven as we have been for a long time!
Not close to the sea but in a cocoa plantation high up with wonderful views. We had one of the new rooms and I would highly recommend these as long as you are reasonable mobile!
Glorious food,in fact so good that our intention to eat in other places never came off and we ate our way through their menu and everything was gorgeous! All the staff were dedicated to making our stay PERFECT!

Room Tip: New duplex rooms were gorgeous but you need to be mobile as quite high up. Huge rooms and huge beaut...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank katannWedmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, December 27, 2012
So glad you enjoyed your stay in one of our Luxe Lodges. Six days is long enough to really let the experience soak in and please come back and see us again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 18, 2012

My partner and I have just had a weeks stay at Hotel Chocolat. We booked the "Total Cacao Immersion Package" which was a really good inclusive package. The resort is beautiful, with 145 acres to explore if you feel like it. There are some lovely walks from the hotel through the plantations- we went on the Big Nature walk and the view was amazing. All of the staff at the hotel were great- very friendly and welcoming. The room was a good size and well equipped- the complementary chocolates and biscuits, sparkling wine and rum punch were a nice touch. The food was one of our main highlights, there was a good variety of food and everything was both beautifully presented and delicious!
My only worry was that the pool/ sun lounging areas were quite small and might get very busy however we went to the pool every day and most days we were the only people there. Would definitely recommend this hotel for anyone whether they wanted some relaxation or to explore the island!

Room Tip: We stayed in Lodge number 2- before going I had read several reviews on tripadvisor recommending the...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KandJ3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, December 27, 2012
Thanks for staying with us in one of our Lodges. Walking some of our estate trail walks is a must-do and glad you found time to do these. Good news, we have extended the sun lounging areas at Club Boucan and can ensure that there is plenty of space for lounging near the infinity pool.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boucan by Hotel Chocolat

Property: Boucan by Hotel Chocolat
Address: Rabot Estate | P.O. Box 312, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Soufriere
#4 Luxury Hotel in Soufriere
#5 Family Hotel in Soufriere
#6 Romantic Hotel in Soufriere
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Boucan by Hotel Chocolat 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
Discover plantation chic - luxury, well-being & stunning natural beauty. Situated high in the hills near Soufriere, set in rainforest & cocoa groves with stunning views of the Piton mountains. A daily transfer is provided for guests to a stunning nearby beach by Hotel Sea Launch. Guests can enjoy trail walks around the cocoa estate, cacao inspired treatments in the spa, relaxation in Club Boucan with its private infinity pool & the exclusive cacao cuisine at Boucan Restaurant & Bar, free laundry service, room additions and Tree to Bean tour. Boucan by Hotel Chocolat offer 2 types of accommodation, both with 4 poster beds, preloaded iPods & docking stations, complimentary wireless, a mini-bar & open sky rainforest showers. ... more   less 
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Also Known As:
Boucan By Hotel Chocolat St. Lucia/Soufriere

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