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“Obsessed with Sugar Beach!”

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Sugar Beach, A Viceroy Resort
Ranked #4 of 11 Hotels in Soufriere
Certificate of Excellence
Reviewed July 5, 2014 via mobile

We had the best experience staying at Sugar Beach. We stayed in room 305 and the view was phenomenal. Our butlers were so attentive and courteous. We felt so taken care of here. On our anniversary they decorated our room and left champagne! The food was delicious at each restaurant within the resort. We kayaked one morning and enjoyed time in the beach each day. My husband and I also went for a couples message and really enjoyed that experience. We stayed 5 nights and I wish we could have stayed longer. I can't say enough good things about this place. It's a real gem located between the pitons.

  • Stayed: June 2014
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Thank MaryGib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded July 13, 2014

Good day,
On behalf of the entire team I would like to express how elated we are that you enjoyed your anniversary stay at sugar Beach, A Viceroy Resort. Thank you for taking the time to share this review.

We are committed to providing a high level of service to all of our guests and it is truly satisfying that you enjoyed your overall experience.
Again we thank you for your comments and business. We look forward to welcoming you back to Sugar Beach.

Regards,

André Boersma
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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827 - 833 of 1,307 reviews

Reviewed July 4, 2014 via mobile

This is a beautiful hotel! The small cottages and big house are comfortable and have great taste. Our butler Eugene is super polite and attentive. The shuttle service to and from the beach is fast and charming. The pool and beach area are great and pretty and the aquatic sports area is neat and complete. Everything would be perfect if it wasn't for the food. Extremely expensive without delivering as much; specially for the barbecue offered on Saturdays, a 90 dollar per person spree that could be greatly improved.

  • Stayed: July 2014
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1  Thank Clagmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded July 10, 2014

Good day,
Thank you for your posting your comments about your recent stay at Sugar Beach, A Viceroy Resort.
We continuously strive to ensure that we provide the best possible experience for our guests. I am sorry that you found the service by the pool lacking, and that you felt the food could have been better too.
Your feedback on our barbeque offering is well received. This is an area that we are continuously looking for ways to improve.
Once again, thank you for your comments and business. We hope to welcome you back in the not too distant future and to share firsthand the positive changes we hope to achieve in addressing your concerns.
Regards,

André Boersma
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2014 via mobile

My fiancé and I booked Sugar Beach to get married as we had visited in 2012 and fallen in love with the place. Everything was perfect from our arrival to departure. The villas are simply beautiful and the privacy of your own pool is just perfect for couples. The food was excellent in the Bayside & The Great Room, we also enjoyed lunch in the sand. The wine is good and as we were on the all inclusive package we were able to enjoy everything. Our wedding was all arranged for us with no stress, the ceremony and private meal were all well arranged and we loved every minute of it. We were looked after well & hope to return to celebrate an anniversary in the future. Particular mentions to Gus our butler who sorted everything for us, Shantal & Lisa who arranged our wedding, Linus who was our waiter and Sherman on reception who was just a pleasure to meet. Overall another 5* from Mr & Mrs Carver, thank you for a perfect wedding & amazing holiday.

Stayed: June 2014
2  Thank Hannahfay1186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded July 10, 2014

Good day,
Thank you for taking the time to comment on your wedding at Sugar Beach, A Viceroy Resort.

We are happy to hear that your special day was everything that you dreamed it would be and that the individuals mentioned made it extra special by ensuring everything was perfect for you. They will be applauded for a job well done.

Once again, thank you for your comments and business. We would be honored to serve you a third time, perhaps for a first anniversary celebration.
Regards,

André Boersma
General Manager

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Reviewed July 4, 2014

Such a great week at Sugar Beach made it very hard to come back to reality! We had a hillside villa which was very quiet and private. Very spacious room, bath and patio to go with our own small plunge pool. Fantastic view of Petit Piton. We were on the hillside of our little avenue of villas so didn't have the beach/bay view. Kudos to the entire staff who are exceedingly friendly and helpful - especially our team of butlers in the 900s were fantastic! Thank you to McGomery, Curtley, and Erane.

We are generally very active when we travel, but spent most of our time here perfectly content sitting on the beach enjoying Piton beers and banana daiquiris while admiring the Pitons on either side of the beach. The resort has plenty of water sports available and nice snorkeling spot that you can simply wade out to - in fact boats come in throughout the day from other resorts to visit this particular spot at Sugar Beach. At no point during our stay did the resort seem crowded and very few kids.

There are plenty of dining options on resort and everything that we tried was fantastic from the beach bar to the formal dining room. Our favorite was simply to order lunch on the beach. Extra thanks to Paul, our beach server, who took great care of us several of the days.

We also indulged in the on site Rainforest Spa for a couples massage, my first, which was a really nice hour treatment with some time to relax in a private hot tub following. My wife returned later in the week for a focused neck and back treatment as well (while I hiked Gros Piton).

We will certainly go back when we can save up the $$$!

We flew into Vieux Fort and it is a bit of a drive - 45 mins to an hour - but not bad to get to the resort.

Also - we waffled initially about weather or not to go all inclusive - it was expensive - but in the end we did...and it was great choice. The pricing of items on the menu(s) is very steep and it was nice not to have to think about what we were spending.

  • Stayed: June 2014, traveled as a couple
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1  Thank Rsfoxjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded July 10, 2014

Good day,
Thank you for your positive comments about your recent stay at Sugar Beach, A Viceroy Resort.
It is our aim to ensure our guests are well looked after in every aspect. We are very happy that you really enjoyed your accommodation and appreciated the top notch service provided by our staff. They will be commended for a job well done.
We are particularly pleased that you enjoyed our food and beverage offerings. Our culinary team works hard to provide a range of dining options to suit even the most discerning palates and it is always a pleasure receiving feedback such as yours.
Once again, thank you for your comments and business. We hope to welcome you back in the not too distant future.
Regards,

André Boersma
General Manager

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Reviewed July 4, 2014

What can anyone say to describe Sugar Beach. It was paradise on earth. It is located in the rain forest, south from most of the resorts on the northern coast of the island. The private "bungalos" are done in all white and are immaculate. The bathrooms are luxurious, the beds surrounded in mosquito netting, although we found not one bug in our unit the entire week!! I think the netting is for romantic affect. We had our own small infinity pool tucked into a very private deck, overlooking the ocean far below us. The beach was beautiful and we were not on top of other guests. The main pool was very large and very clean. Never crowded either. The food was absolutely delicious, albeit expensive, but if you are on a low budget, this is not the resort for you!! The entire resort has more of a European vibe than a Caribbean one. Our private butler was incredible. He was at our disposal for reservations, excursions, etc., but was most helpful on the morning we were supposed to leave. Our flight was canceled due to a snow storm in the NY area. By 7 a.m., Gus (our butler), had checked to find our flight canceled, was working on other flights out, and had moved the folks who were supposed to get our unit into another one so we would not have to move if we chose to stay the extra night. Unbelievable service, but no at all intrusive. Since the resort is built into the Piton mounainside, it is quite hilly. There is shuttle service around the grounds and we never waited more than 2 minutes for a ride anywhere!! Unless you are in incredible shape, you will not be walking these hills!! I cannot say enough good things about this resort. My husband and I celebrated our 30th wedding anniversary there last January and are planning to spend our 31st there too!! We both can't wait to return. A beautiful place to recharge your battery!!

Room Tip: I don't think you can choose a bad unit here. We were pretty high up the mountainside so the vi...
  • Stayed: January 2014, traveled as a couple
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Thank Arlene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded July 13, 2014

Good Day,
We are delighted to read that you enjoyed your 30th Anniversary at Sugar Beach and would like to thank you for providing your feedback.
We certainly agree with you that our location is world class, and the services and product that we offer are of equal quality.
We are committed to providing our guests with the highest level of service and it is gratifying to know that you enjoyed all our offering.
Thank you once again for your review and we would be honored to serve you again for your 31st wedding anniversary.
Regards,

André Boersma
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2014

We visited Sugar Beach for our honeymoon and whilst it is perhaps more expensive than your average holiday you are by no means short changed. Everything about this place shouts perfection. The setting is stunning and the waters and water sport opportunities are spectacular. Every member of staff was charming and helpful and no request however small was too much.

The hotel was exceptionally clean.

We went on the farm to fork trip which was an amazing experience and well worth doing. It was fabulous to see first hand the skills of the very talented chefs and to enjoy a meal cooked from the produce that you have collected from the local farms and market.

We cannot recommend highly enough this hotel.

  • Stayed: June 2014, traveled as a couple
    • Value
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Thank Murdoch123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded July 10, 2014

Good day,

Thank you for taking the time to comment on your honeymoon at Sugar Beach, A Viceroy Resort.

We are delight you had a fabulous stay and that you were satisfied with everything that we offered, especially the farm to table tour. Our team members will be commended for ensuring that you experienced the best possible service.

Once again, thank you for your review and for highly recommending our resort to family and friends. We appreciate your loyalty and hope to see you again soon.

Regards,

André Boersma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

This place is worth the hype. We did many google searches when it cam to decide where we wanted to go on our honeymoon and Sugar Beach was high on every list. We decided to splurge and book our trip to St. Lucia hoping to have the time of our lives just 3 days after tying the knot. Let me tell you first hand this did not disappoint. Instead we had the best 7 days of our lives and could not be more happy with our choice.

The drive to the resort is beautiful scenery. Very slow and windy roads and takes about an hour from the airport. Ask your driver a lot of questions he will love it the St. Lucian are very friendly and want to share their knowledge of their country. When you finally arrive at the resort your butlers are waiting to greet you with a fresh cold drink and eager to grab your luggage out of your hands and bring it to your closet for you. They then give you a cell phone to call them with anything you may need over the course of the trip. Very nice and very helpful as they are always on call.

The Luxury Villa, we stayed in 501, was incredible. The view was absolutely breathtaking. Morning afternoon and night the views just got better and better. Walk out Patio and double infiniti plunge pool. The room was immaculate. Cleaned for its guests twice a day by the staff. Huge comfy bed. Two bathrooms and two showers and a big soaker tub. What else do you need. Its a home away from home and probably better!

The pool, The beach....WOW, WOW, WOW. enough said.

The food was the best my Wife and I have ever had, let alone at a resort, In saying that this is not a resort, its luxury living for a week thats the way we looked at it. The great room is so fancy and amazing food and privacy. The bayside is ocean side eating at its best. And the sushi in the Cane bar is top notch. Breakfast lunch and dinner have so many great options and you can even have it served right to your room.

The spa is amazing. Watersports such as snorkelling and paddle boarding make for some fun stuff to do in the water right at the resort. We played Tennis. This place has everything never a dull moment unless its spent relaxing.

The resort is so quiet and private it really makes for a romantic feel.

The staff is so friendly always smiling and ready to help and serve or just chat and be a friend.

My wife and I had the most amazing time we will never forget and couldnt have dreamt of a better honeymoon destination then Sugar Beach!

Room Tip: Room 501. Absolutely Stunning views. Great Villa layout. Would request it again myself if I retur...
  • Stayed: June 2014, traveled as a couple
    • Value
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2  Thank HugoBoss11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded July 4, 2014

Good day,

Thank you for taking the time to post this review of your honeymoon stay at Sugar Beach, A Viceroy Resort.

We are pleased that you chose our resort to celebrate such a special occasion and even happier that you feel that you made the best and right decision.

As you have described, the level of service that we strive to provide to our guests is second to none. We believe in making every experience the best it can be even if it is means going above and beyond our duties in certain cases.

We are truly happy that our team helped to create memories to last a lifetime for all the right reasons.

We will be sure to commend our staff for a job well done.

Once again, thank you for your comments and business. We hope to welcome you back, perhaps for a first wedding anniversary celebration.

Regards,
André Boersma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Soufriere
#2 Top resorts Hotel in Soufriere
#2 On the Beach Hotel in Soufriere
#3 Luxury Hotel in Soufriere
#3 Spa Hotel in Soufriere
#4 Romantic Hotel in Soufriere
Price Range: $497 - $2,100 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 96
Official Description (provided by the hotel):
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 96 Luxury Sugar Mill Rooms, Cottages, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. Two stunning white sand beaches, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere

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