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Reviewed August 10, 2014

We have recently returned to reality from 10 wonderful days at The Landings. My wife, two kids (21 and 18) and I stayed in a two bed beachfront suite (room 121) and it was fantastic.

Be warned, it is a bit of a trek to get from the airport to the hotel. We organised the good, but expensive at $150, luxury car service from the airport to the hotel. It took two hours because of the traffic - which was painful after our 8 hour flight from the UK! You do get to see a bit of the lush, tropical (very hilly) island along the way, but it was a long trip on a very curvy road. The trip back to the airport was on a weekend with no traffic and it took just over 90 min.

The resort itself is very large and our fist impressions were a little underwhelming. It is all a little bit bland and "corporate" looking when you first drive in. The marina only has a couple of boats in it which appeared to possibly be owned by the hotel for doing sightseeing and/or fishing trips. Also, one of the buildings is unfinished and it doesn't even look like they are still working on it - kind of had the feeling like they ran out of money and just stopped building. However, after a few days, any misgivings soon fade away. The resort is kept immaculately clean...they even rake the entire beach every morning, and the grounds are actually very nice with loads of flowers, plants, trees, etc. There are three pools spread around the resort, but each pool is quite small and only has a few chairs. We struggled a few days to find seats by the pool.

The location of the room is great. Our balcony was level with the top of the palm trees which blocks the stunning view a little bit, but you do get a great view of Pigeon Island and we had a few stunning sunsets during our stay. It was great to have a table and chairs on the veranda for the mornings and evenings when it was a tiny bit cooler. It is also very close to a pool, the restaurant and the beach - but it is a LONG walk from the reception area. You can call reception and they'll come and pick you up in a golf cart and take you to reception, but any time we went into Rodney Bay/Gros Islet for meals, the taxis would just pick us up in front of our room. The room itself is very large, the beds very comfortable, and importantly the AC works really well and is very quiet. Like a lot of the hotel, it is all a little bland and filled with generic hotel furniture, artwork, etc. - it didn't feel "St Lucian" in any way, but it was still a very nice room with a big kitchen. Because we had a kitchen, we bought food from the supermarket at the beginning of the week and ate breakfast in the room most days. All of the appliances worked well and there was even a washing machine/dryer which isn't listed on the web site.

We found the service to be excellent throughout. The staff were generally very friendly and would happily go out of their way to help you - that goes for housekeeping, the wait staff in the restaurant, the front desk staff, the beach/activity staff...everyone really.

The beach restaurant was very good if a little expensive (no surprise really). We had a couple of breakfasts, pretty much every lunch and 3 or 4 dinners during our 10 days there when we couldn't be bothered to trek into town to eat. The food was very good overall although what you got on your plate didn't always exactly match what was on the menu. This became a little bit of an inside joke for us - you were never quite sure what you were going to get (mainly the side vegetables). The menu had decent choice and they had specials every day. We really didn't have any missteps from the kitchen all week. At dinner they also have a few themed buffet nights to break up the choice a bit - Mexican night, Italian night, etc., but you could still order off the regular menu on these nights. The staff were all really friendly and pretty efficient - you are on island time so nobody is rushing around like in the US, but I quite enjoyed the laid back pace as I was on holiday - expect lunch/dinner to last 1.5-2 hours and just relax. We had a couple of small service mistakes (wrong orders, etc.) over the week but they always dealt with the issue quickly and with a smile. There is also a fine dining restaurant at the hotel but it isn't open every day. We did book to eat there one night it was supposed to be open, but they called us at about 3pm that day and said hat the restaurant wasn't going to be open after all - i'm guessing we were the only ones booked.

The hotel uses a taxi company so there are always taxi's available. They will take you into town and give you a business card with their name and phone number. After you finished your lunch/dinner/shopping, etc. you either just call them (or have your restaurant call them) when you are finished and the taxi driver will come and fetch you. It is only a 10 or 15 min taxi ride into Gros Islet and Rodney Bay respectively. If you are doing this round trip you just pay for the whole thing when you get back to the hotel. I paid with US$ all week and it was $24 for the round trip into Gros Islet and $30 for Rodney Bay. A couple of times when the taxi's didn't have change I would just overpay and they would leave the change with reception later in the day.

No serious negatives during our stay...a few of the minor annoyances were:
1. The lift in our building only worked on the first couple days and the last couple of days. The rest of the week we had to hoof it on the stairs...not the end of the world but not great in the heat after a big lunch.
2. They weren't very good at telling you what was going on at the hotel. You could always get the answer if you asked (some of the staff were more confident in their answers than others), but it wasn't obvious otherwise. For instance, when we checked in they gave us a piece of paper that said what things were going on at the hotel for the rest of the week (3 days), but we didn't get anything saying what was going on the following week.
3. Some things were confusing in the material they gave us. In one place it said there was a shuttle into Rodney Bay that cost $10 per person (which would be more than if we booked a taxi) but we saw somewhere else that the shuttle was free. We decided to try it and since our family was the only one taking it, they actually just put us in a taxi and they didn't charge us anything...I didn't complain.
4. At other hotels when we've had large kitchens, the hotel usually provided an organised shopping service where you could order food for the room. They give you a list and the hotel would arrange to get it purchased and delivered to the room. We asked about this at the front desk and the chap we spoke wasn't sure if they did this. He did check and came back with a poorly photocopied piece of paper saying they did actually do this but he didn't know any details about how it worked, how long it would take, etc. Also, the list of items you could choose from was very small. He basically said we were better off going into town and doing the shopping ourselves. We did this but it was a pain when you don't have a car. We also could have used a top-up shop for the last few days but we couldn't be bothered to schlep back into town to grocery shop. This brings me to my last point...
5. The hotel is not in town and most guests won't have cars so it desperately needs some sort of shop. I've stayed at similar places in the past that had a small shop/deli on premise. The best one was Honua Kai in Maui, it had a fantastic coffee shop/food shop/deli where you could get good coffee, fresh juices, muffins, fresh bread, sandwiches, soup, milk, juice, water, snacks for the room, etc. You could also buy wine/beer and sundries like mosquito repellent, first aid, toothpaste, sun cream, deodorant, etc. The Landings desperately needs something like this and we would have spent a fortune there for the convenience it provided.

A few other facts for those going to be staying here...

1. The beach is very nice with soft sand, lots of beach chairs (all with umbrellas which is really nice), warm water with no surf, and a fantastic view. It really is a beach that takes all your troubles away! It would be the perfect beach for small children. Since it is near the entrance to the marina, the swimming area is cordoned off.
2. All of the non-motorised activities are free - sailing, kayaks, snorkels, etc. The hotel also provides pool/beach towels. They also have a ski boat so you can water ski or be pulled behind on various inflatable things (banana, tubes, sofa, etc), but these cost extra. Also, they aren't run by the hotel but you can organise jet ski rides, parasailing, etc. right next to the hotel beach.
3. You can snorkel in front of the hotel, but there isn't really much coral. There are lots of fish around though so kids will love it. We actually saw a very large eel, some squid and an octopus hiding under a rock. For better snorkeling you can walk 10 minutes down the beach to pigeon island where the snorkeling is much better (go out right in front of the restaurant). The only downside to this is that you have to pay $7 each to enter pigeon island. Oh, and I got stung by a jellyfish which was a bit unlucky.
4. There are no problems with hawkers on the hotel beach...they are not allowed. If you step over the line outside the hotel beach though, there will be locals trying to sell you conch shells, palm hats, necklaces, and even marijuana...although they all seemed very friendly.
5. In Rodney Bay/Gros Islet we ate at Delirius, Buzz, Blue Olive, and Flavors of the Grill. Delirius was v good, Blue Olive was OK, Buzz was disappointing (and expensive). Flavors of the Grill was by far the best and the cheapest place we ate. I would go back there in a second.

Overall a fantastic place and great holiday!

Room Tip: Definitely go for the beachfront rooms. You'll most likely get a little jacuzzi if you stay on the ground floor, but you'll get great views from your large veranda if you stay on the middle or top floors.
  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
7  Thank gthomassen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela T, Manager at The Landings Resort & Spa, responded to this reviewResponded August 22, 2014

Thank you for the very detailed and GREAT review of your time spent with us. We are pleased to know that there were no negative remarks in your review. We are grateful for the kind words expressed referring to our staff and service. Our goal is to ensure that every guest is satisfied and we seem to have achieved this goal with you and your family. In your review you also made mention of some areas where there is need for improvement on our end and we thank you for pointing this out. We assure you that there are plans and changes are being implemented to enhance the service provided, our product and a few of the things that you mentioned. We look forward to welcoming you to our lovely and improved resort in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2014 via mobile

We stayed at the Landings for 8 days. Our room was spacious, full kitchen, front and back balconies. Decorated very classy, yet simple. AC and fan remotes in each room. We loved the view of the harbor. The beach was beautiful with water sports and floats. A true family getaway. The staff was very helpful. Adrienne George made sure we had everything we needed.

Stayed: August 2014
1  Thank Frances G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2014 via mobile

I have stayed in world class resorts around the world, and the landings truly did an excellent job at meeting my expectations. They have great staff, great service, clean condos, all the amenities. It was really fun and relaxing, perfect for a family looking for a beach vacation, every condo has multiple bedrooms with their own master baths, and shares a living/kitchen, plus patios. Some have hot tubs, while ours did not, it did have excellent views. I have nothing negative to say about it.

Stayed: July 2014
2  Thank Thebrokebroker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela T, Manager at The Landings Resort & Spa, responded to this reviewResponded August 22, 2014

Thank you for the positive review highlighting the key things that made your stay with us even more special and memorable. It truly was a pleasure having you stay with us. We are pleased that we were able to exceed your expectations. We look forward to hosting you again in the future.

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Reviewed August 3, 2014

My husband and I, along with our two daughters, 7 and 10, stayed at the landings for six nights in July. The spacious accommodations were supurb---complete with a full kitchen, washer and dryer (and some detergent) and our own hot tub on the back balcony.we all enjoyed the hot tub after long days at the beach and pools...and the temperature wasn't too hot for the kids.
Before our arrival, we had ordered some grocery items to be sent to our room. They were all there waiting for us on the first day.
The pools were on the smaller side, but nice. The largest pool was steps from our building. The hotel had rafts/floats at the pool to enjoy too.
The beach was beautiful and was never packed. Floats were also available at the beach, along with snorkel gear to borrow and kayaks too. We ordered some drinks on the beach and they came within a reasonable amount of time.
Lunch at the beach club was always delicious and the service was good,except on our last day when it took over an hour for our food to come. But the wait staff was apologetic and picked up the tab for our drinks.
We ordered room service once with some friends and found it to be a good experience. We had a great time here. This vacation was one of our favorite family trips and we would definitely return.

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
4  Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela T, Manager at The Landings Resort & Spa, responded to this reviewResponded August 22, 2014

Thank you for staying with us, and we are happy that you and your family loved our resort. Your very descriptive review is nothing short of great. The words expressed about our staff and service will surely go a long way in motivating and ensuring that the service is maintained. We do hope to have you again in the future.

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Reviewed July 31, 2014

I spent 2 weeks here in July with my husband and 3 kids. We loved it. We had a beachfront suite with plunge pool and were on the ground floor so we literally had a step at the end of a small terrace and we were on the beach. Accommodation was lovely as was the food. Staff were attentive & helpful. My daughters made smoothies in the kitchen with fruit from the fruit man who arrived daily on his boat. All in all a great experience.

Room Tip: We had ground floor beachfront with plunge pool, very close to restaurant & pool but never noisy.
  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
2  Thank LittlewoodFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela T, Manager at The Landings Resort & Spa, responded to this reviewResponded August 22, 2014

Your review subject says it all "Fantastic Holiday". We thank you for the lovely words shared about our accommodation, service, staff and even the local fruit boat man. We hope we get to host you and your family in the future at our lovely resort.

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