My wife, 2 children and I stayed at The Landings resort from August 24th through August 31, 2012. We took a St. Lucian licensed taxi from the airport to the resort which took 1 hour 45 minutes and was charged a fare of $90US. The taxi stopped at the supermarket in Rodney Bay on the way so that we could load up with groceries before we entered the resort. Upon entering the resort, we were warmly greeted and received fruit punch drinks while registering with the resort. My family was assigned Room # 203 which was a 2BR/3 bathroom (1 full, 1 shower only and 1 half bath) ground level beachfront villa. The villa was spacious, luxurious and modern with 3 televisions, dvd player, radio, full kitchen (including plates/flatware), dining area, walk-in closet, laundry machines, patio and jacuzzi. Unfortunately, there is no wifi in the villa. The resort does provides free laundry detergent, dishwasher detergent and there are 2 umbrellas in the closet so you do not need to bring these things. The resort does not provide toothpaste. My wife called the front desk because she thought she forgot to bring toothpaste and was told the resort does not provide it and does not have a shop on the premises. The beach which was just a few steps from the patio was fine, the water was calm/transparent and chairs/umbrella were easy to secure. The resort provides a free shuttle 3 times a day to Rodney Bay so you can explore without cost and purchase items to bring back to the villa. The resort is also within walking distance of Pigeon Island Park so you can also explore this site without spending money on a taxi. The resort also included a free full breakfast during the length of our stay which helped with costs. Despite the above, I must give The Landing resort a mediocre rating due to a lack of caring, poor service and lack of professionalism among some of the staff which I've detailed below.
The Beach Bar restaurant at the resort was the location for the free breakfast buffet each day. We are a party of 4, but the waitress always brought us to a table with only 2 place settings and only 1 or 2 seat cushions. The waitress would then start walking away and we would have to ask her to provide seat cushions for all of us. This produced a slight rolling of the eyes or a smirk from the waitress which we noticed and it was rude. The restaurant also has a lot of flies in the dining area. This is an outdoor restaurant and you can expect some insects, but there are a LOT OF FLIES at this restaurant. The flies are already hovering over the table BEFORE you sit down to eat. There were so many flies hovering over some tables that it literally looked like a ball of flies just waiting for you to sit down. You couldn't comfortably enjoy eating your food and having a conversation because you are constantly waving flies from your food. We would sometimes ask for another table than the one presented because there were too many flies on the table. We were rewarded with "eye rolling" and then brought to another table. Poor service. There was also A BIRD EATING THE FRUIT THAT WAS OFFERED AT THE BREAKFAST BUFFET. The restaurant staff did not make any efforts to wave away the bird that was in PLAIN VIEW. One guest at another table just laughed as I got up and waved at the bird after taking a picture. It's not my job to wave birds away from the buffet food, it should be the job of the restaurant staff. There are 3 cats that roam this restaurant during breakfast. The cat or cats will come to your table and rub against your leg while meowing for some food. Someone placed a saucer of milk on the floor near one of the tables occupied by guests and the cats lapped it up. If you have no issues with cats or allergies, fine. If you do, this restaurant is not for you. The resort imposes a mandatory 10% service charge when you eat at this restaurant. It is at your discretion if you want to provide an additional tip. If a waitress was nice to us at breakfast, we left an additional tip. If the waitress provided poor service, we left no additional tip.
There were some issues with the housekeeping. I was wondering how mosquitos was getting into the unit despite the windows and doors being closed tight. We went to our villa after breakfast one day and saw the front door left wide open and housekeeping working inside. Housekeeping didn't notice us entering the villa and we could have easily entered the bedrooms and taken items out of the room without housekeeping knowing anything. Housekeeping also left the sliding patio doors open while they were cleaning the patio. We asked housekeeping to keep the doors closed while they cleaned the unit and the next day we came back to our villa after breakfast and found the doors left open again. Later that evening, my children saw a gekko running around their room. We also asked housekeeping to replace the seat cushions for the patio chaise lounge because we recently noticed that it was full of mold and mildew. Housekeeping removed the moldy cushion, but did not bring a replacement. The next day I went into the hallway closet looking for something and found the moldy cushion inside the hallway closet. Housekeeping took the cushion full of mold from outside and placed it in the unit, let us think the cushion was removed and did not provide a replacement cushion. I demanded that housekeeping remove the moldy cushion (which they did), but they told us that there wasn't another cushion available for us. That statement did not ring true to us and housekeeping didn't care that they place a moldy cushion inside the unit for all of us to be exposed to.
We also had an issue with the groundkeepers that were working around our villa. We couldn't enjoy using the patio for over an hour because the groundskeepers were doing landscaping work and using our patio as a staging area to bag debris. We waited and waited and noticed that the groundskeepers were NOT WORKING. They were inviting people from the beach onto the landscaped area around our patio so that they could provide coconuts or calabash for them to drink that they cut open with a machete. Meanwhile, in the front of the villa, a groundskeeper was working (or appeared to be working) on a landscaping night light. I say "appeared to be working" because he left his tools spread out all over the front of our villa, but he was no where to be found. My wife called the front desk and asked the name of the owner of the resort and the email address for the owner or the company that owned the resort so we can email a written complaint regarding what was going on here. The front desk would not provide any of the information requested and told her that complaints had to go through them. My wife asked for an appointment with the manager and she was told an appointment was not necessary and she could come to the front desk right now. Fifteen minutes later, I walked to the front desk to see the manager and was told he was not available. The people behind the front desk, who indicated they were "agents", told me I could speak to someone in charge named "Aschelle". I explained to Aschelle about the issues with the groundskeepers, the moldy cushion that was still not replaced and other issues regarding the villa. I also showed her pictures I took so she can see for herself. She indicated that she would respond to these issues. The groundskeeping people vanished, but she never ever followed up with us to see if things were okay.
During our stay, we called the front desk to get quotes on how much it would cost to take a taxi to various restaurants around Rodney Bay and compared them to quotes we received calling taxi companies directly from the phone book provided in the villa. Every single time, the taxi quote from the front desk was higher than calling the taxi company directly and the spread between the two quotes increased rapidly the farther you would travel. For example, the front desk quoted us a price of $150.00US for a taxi to take us from the resort to the airport after we check out. We called Serenity Vacations/Tours and they charged us $89US to take us from the resort to the airport. During the ride to the airport, they answered questions and provided a history of the area which felt like we got a private tour thrown in for free.
On one of my last nights at The Landings, I was up late at night in the living room watching a movie called "The Gray". I got up from the sofa to get a drink and I nearly had a heart attack because when I got up I saw a dog on the patio just staring at me through the patio glass doors. I walked closer to the doors to get a better look at the dog and I almost had a second heart attack because the dog suddenly stood up on his hindquarters and his front paws landed on the glass! I looked for a light switch for the patio, but the patio did not have a light source. I tried to take a picture of the dog, but it was too dark for the camera. I could only make out that it was a skinny dog that had a dark or gray coat.
The resort has a kids club, but we found it very limited when we inquired about it. We called the front desk and asked for information about the kids club. We were told that the club was not free and there is a charge of $5US per hour per child. We asked about the activities available at the kids club and we were told that we had to speak to a lady who runs the kids club. We asked to be transferred to her and we were told that she does not have an office. We were told that we could find her by walking around the resort and look out for her. I indicated that it was not practical for us to really wonder around the entire grounds of the resort on the hope of seeing her. Sometime later, we received a call from a lady who indicated she runs the kids club program at the resort. We asked for an activities sheet and what things would be available at the kids club today. We asked her about several of the activities that were cited on the resort's website, but we were told every time either there was not enough children for the activity or the activity was not currently available. We asked her what was available and she told us that playing in the sand, making sand castles and arts/crafts were available. My 10 year son is very active and a good swimmer. We knew he wasn't going to be into "sand castles" or arts/crafts. My daughter might be interested, but most of things available at the kids club we did already for our daughter on the beach so we passed on the kids club.
The resort has a gym. The front desk told us the gym was available 24 hours a day so you could exercise at any time. The hotel also has a spa, but we did not use the spa during our stay.
If you stay at this resort, I would recommend not staying on the ground floor because that might allow you to avoid some of the issues we encountered. Overall, the resort is a pretty property on the outside with some luxury touches, however, the resort on the inside suffers from poor service, some staff that are uncaring, a lack of professionalism and some mold.
- Official Description (provided by the hotel):
- The Landings Resort & Spa by Elegant Hotels is St. Lucia's premiere beach resort featuring one, two and three-bedroom all suite villas. Accommodations include full designer kitchens, state-of-the-art amenities, private terraces and some with personal plunge pools. The resort offers, beachfront dining, a full array of complimentary water activities, 80-slip yacht harbor and Soleil Spa. Free Internet Beach Largest Suites north of St. Lucia. ... more less
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- Also Known As:
- The Landings St. Lucia, a Rock Hotel Castries
- The Landings Resort & Spa St. Lucia Gros Islet