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“AMAZING!”

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Bay Gardens Beach Resort
Ranked #4 of 15 Hotels in Gros Islet
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed June 25, 2014

I visited this resort last August with my 8 year old niece and it was immaculate! Everything from the staff to the rooms to the beach to the pool was just perfect!! If you're visiting St. Lucia, this is the place to stay! She still talks about going back because it was just so perfect! Vacation here... You won't regret it!!!

  • Stayed: August 2013, traveled with family
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3  Thank Ceylonne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,312 - 1,318 of 2,244 reviews

Reviewed June 24, 2014

we stayed for a week at Bay Gardens Resort. It was an excellent experience. The staff were friendly and the location is stunningly beautiful. We will be going back one day and we highly recommend it to others.

My only complaint is that we couldn't have the windows open at night because of the loud music north of the hotel every day. This came form the local youths blasting their music in an empty lot up the beach. IT would go on until early int the morning and the sound carried across the bay. We would have liked to open the balcony and windows at night but had to keep the closed if we were to get any sleep.

Room Tip: As the hotel if they can close down the local kids nightly car radio blast-a-thon at a decent hour...
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  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with this hotel
2  Thank JTF1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Guest Relations Manager at Bay Gardens Beach Resort, responded to this reviewResponded June 27, 2014

I would like to first thank you for the wonderful comments and taking the time to review our property. They will be greatly appreciated and valued to our entire staff.

We understand the frustration of loud music coming from the north of the hotel has on our guests and unfortunately we just don't have control over this. We are currently looking into this matter to see if we can come to a common understanding.

We would love to welcome you back as well in the near future to your home away from home.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

St. Lucia is, as the locals say, paradise. Beautiful temperature, calming breezes. Even when it rained it was awesome. No humidity in the middle of June. Loved the resort, especially the workers; always smiling, greeting us and taking care of problems. The only problem I had was some of the local restaurants were closed and the meals were expensive. Next time we will go to an all-inclusive resort, though Bay Gardens is definitely a 5 of 5. Cudos to J (Jackie). Great smile and very knowlegeable.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with this hotel
2  Thank 405Stan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2014

My wife and I just celebrated our 25th wedding anniversary at Bay Gardens Beach Resort. Everything about the hotel is terrific, and especially the staff. I will try and put down as much as I cna recall, but just know that a trip here will be amazing. I honestly cannot understand how anyone could have a negative impression of this hotel.

1. Hotel rooms are modern, clean, air conditioner and ceiling fans work well. Plenty of water pressure and always prompt maid service. Lots of TV channels if you need them. in room safe works great and they showed up in 2 minutes when I forgot the code and needed safe opened right away. Mini fridge in room which we used
2. Hotel grounds are kept immaculate. Always raking and cleaning up everywhere you look.
3. We did not have a meal plan, so we bought some food in supermarkets and did not use their restaurants all the time. But the restaurants served great food, at competitive prices. Plenty of selections and options.
4. Hotel has a shuttle to take you to their sister hotels but the real benefit is those hotels are enar the shopping malls, restaurants and supermarkets. Shuttle runs every hour all day and until 11 pm at night, but if they saw us walking and were passing by, they picked us up and tooks us back. Service was perfect.
5. Pool and beach are clean and well maintained. Beach has some locals selling trinkets etc but they are not overly pushy and are very friendly. Security is also there constantly, and while beaches are open to public, they made sure the chairs were for hotel guests. And locals are friendly also.
6. BUT best part of the place was the staff. Just terrific. Always asking if you need anything, always bringing drinks or food, very friendly to talk to. Just soooo nice all the time. Whenever we needed anything, they were right there for us. I am sorry I cannot remember everyone's name, but I do remember how great Vaughn, Kevin and Natalia (?) were. But again, everyone was great - I have stayed on many different islands and resorts, and they were usually very good, but no other staff could compare to how nice everyone was here.
7. last thing -- they did have a time share or vacation package to try and sell us. But we were only asked once, and offered a $100 restaurant gift certificate to sit through the presentation. I politely said no, and was never asked again, and no one ever mentioned it again. I really appreciated not being pestered or asked twice.
8. In summary -- amazing place. I honestly think that any negative reviews have to be from jealous competition.
2.

  • Stayed: June 2014, traveled as a couple
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2  Thank PeteFrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Guest Relations Manager at Bay Gardens Beach Resort, responded to this reviewResponded June 27, 2014

Thank you for taking the time to write such a detailed review of our property. I am sure this will be very helpful to those who are thinking to visit us in the near future. Please know that your comments here are very much valued and appreciated by our entire staff.

We are also glad to be part of such a wonderful occasion that you and your wife celebrated. We pride ourselves in having a very well trained staff that caters to all our guests and we appreciate your wonderful comments about them and I will be sure to pass them on.

We would like to extend another warm welcome to you in the future to your new home away from home.

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Reviewed June 23, 2014

My wife and I stayed in a suite with a full kitchen for one week at this resort. It was in a perfoect location, and the property and staff were wonderful. Every person was extermely attentive to our needs. We stayed in an ocean view suite and watched the sun set every night. The pool was quiet and relaxing. We were there in the first week of Junne which is a slow time on time on the islandd and it was perfect. There are plenty of restaurants in walkin distance that are great, namely, Spice of India. I would go back to Bay Gardens to stay for sure. We don't drink, so I am not sure how much it benefits people that do, but we did not do all iinclusive because so many food choices were so close by. Thank you Bay Gardens foor making our trip so special.

Room Tip: Get a full suit with kitchen and make your own breakfast and lunch. Go for beachfront. It is well...
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  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with this hotel
2  Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Guest Relations Manager at Bay Gardens Beach Resort, responded to this reviewResponded June 27, 2014

Thank you for taking the time to review our property, your comments here are greatly appreciated and valued.

We are glad that you got to enjoy your suite and our property. Our number one priority is always guest comfort and happiness and I am glad we got to achieve that with you. We can't wait to welcome you back to your home away from home.

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Reviewed June 23, 2014

my best Vacation ever! I travel alot since i m a Travel Agent. I have never felt so comfortable like in this Hotel and Island.Everybody is very nice, trying their best to make your stay as comfortable as possible.The Rooms are very big with a little Kitchenette, very Clean, the Beds make you feel like a King!I only had Breakfast cause during the Day i discovert the Island! Breakfast is really good, for all Nations their is a little of something. The Staff off the Hotel is very nice and not holding out their Hand's for Tip only.They help cause they really love their Job!I can only recommend to all off you who want to travel to St Lucia...do it and choose the Hotel Bay Gardens Beach Resort! If you do need an Tourguide who is very nice and can explain you everything about the History and Island, ask for Bruno..everybody know s him!

  • Stayed: June 2014, traveled solo
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3  Thank RenateStetson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Guest Relations Manager at Bay Gardens Beach Resort, responded to this reviewResponded June 25, 2014

Thank you for taking the time to review our resort here on Trip Advisor. We really appreciate and value your comments.

Our number one priority is the comfort and happiness of all our guests and we are glad we could of achieved that for you. Thank you as well for the kind comments towards our staff, they will be thrilled to hear you had such a wonderful stay.

We hope to see you again and welcome you back to your home away from home.

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Reviewed June 22, 2014

First of all, i read peoples comments where they complain about used tiles or the sofa is not the color you like!!! If you are not one of those neat freak people, TAKE MY ADVISE.

Going to the Resort, i expected to stay in a poor district where there is violence, but there is not a single person who harassed me after i said ''no thank you''. If you say yes for what ever product they are selling, of course you will get pushed into buying.But that has nothing to do with the hotel, because the hotel has 24 h security who make sure you are not harassed.

The staff are amazing at what they do. They will go through hell and back to serve you!!! My room was always cleaned and soap,shampoo,milk,coffee, etc... was always there when i needed it. We were able to leave the doors open during the day and feel safe.

There are no little creatures in the room, because the rooms disinfected. Depending on what type of room you get, you will practically have a condo. Everything in the room worked perfectly fine!!!

There are always activities for kids and adults or there is the gym with or without scheduled meeting. There is a lot of music and live performers. The resort is at an ideal location for the street party every Friday night, your not too close and not too far. The resort is really made for all types of people(pool-calm-activity-party-sea-sight seeing)

The beach is crystal clear and not a single rock. The surroundings are full of nice fruit trees, flowers or rare trees.

If you need anything do not be shy to ask! The second i left the resort, i could not wait to go back and have so much fun!

Room Tip: Take the beach front view.
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  • Stayed: June 2014, traveled with family
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2  Thank Spencer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bay Gardens Beach Resort

Address: Reduit Beach, Rodney Bay Village | Box 1892, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gros Islet
#2 Romantic Hotel in Gros Islet
#4 Luxury Hotel in Gros Islet
#4 Spa Hotel in Gros Islet
#4 Top resorts Hotel in Gros Islet
#4 On the Beach Hotel in Gros Islet
Price Range: $180 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bay Gardens Beach Resort 4*
Number of rooms: 78
Official Description (provided by the hotel):
A magnificent island escape is waiting to welcome you. Stay at our inviting St. Lucia hotel, and experience true adventure, relaxation, and refreshment all in one place. The pleasures are many at Bay Gardens Beach Resort & Spa. Enjoy on-site dining at Hi-Tide Restaurant or SeaGrapes Beach Bar & Restaurant; stay active in our fitness centre; take a dip in our stunning lagoon-style swimming pool and Jacuzzi; or seek thrills with Splash Island Water Park, the largest outdoor water entertainment complex in St. Lucia. Mingling business and pleasure is easy at Bay Gardens Beach Resort, with complimentary access to our business centre, and well-equipped meeting rooms and venues for your next event. Wedding planners will be pleased to have the use of an elegant wedding gazebo and arch. And of course, seekers of pure relaxation won’t want to miss the chance for an invigorating afternoon at the luxurious La Mer Spa and Salon. ... more   less 
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Also Known As:
Bay Gardens Beach Hotel Gros Islet
Bay Gardens Beach Castries
Bay Gardens Beach Resort St. Lucia/Gros Islet

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