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“Family Fun in the Sun”

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Bay Gardens Beach Resort
Ranked #3 of 13 Hotels in Gros Islet
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed January 1, 2013 via mobile

Our 2 families stayed at Bay Gardens for one week during Christmas. I wanted to write this ASAP to let people know of this hidden treasure.
After extensive research for a "hotel on the beach" we chose Bay Gardens. And boy were we happy. The location is ideal, the ocean front rooms beautiful & immaculate & more importantly the staff is what makes this hotel tick.
From the front desk staff(Olive, Jackie) to the support staff(Delano), to Richard ' Pro who ran the activities, this place has got it down. Also, I can't forget Charles from Security & Wilbert as well. I can't ever remember going to a hotel & remembering so many staff. Truly remarkable.
They do make you feel like you belong & you're part of their family. They try to remember you by first name (not easy when there are 100's of people) & make you feel at home. They offer great advice on the local restaurants, attractions & have activities planned every day if you wish to stay on the property. And I mean fun things like a donut eating contest(I won!), Mixology & volleyball.
A beautiful island with a gem of a hotel on a beautiful beach. Come enjoy the people of St. Lucia, the food, their culture & more importantly have an amazing time like we did for Christmas.

  • Stayed: December 2012
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Thank Chef127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this reviewResponded January 4, 2013

Thank you for spending Christmas with us and for taking the time to leave a review. We truly appreciate your very kind feedback. Our team always ensures that each one of our guests receives the best service an individual attention. We’ll be sure to say hello to all of them on your behalf.
Thanks again for your recommendation and we hope you will join us again in the future!

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1,615 - 1,621 of 2,160 reviews

Reviewed December 29, 2012

We stayed there for 4 nights. The room was spacious and had A/C and ceiling fan - TV and internet (WIFI and cable) and en suite bathroom.
The hotel is located "on the opposite side" of the marina, so be prepared to take water taxi or regular taxi over there. It was very quiet (at the end of the road).
The beach was just great - clean - and the people gave us sun chairs and towels for free (for customers of the hotel). A functional water sports shop for the usual: kayaks, water scooters, longer boat trips etc. Fantastic sunsets.
The people were very attentive, friendly and professional. The barman gave me a thorough lecture on vintage rums one evening - and the maitre d' had great knowledge of St. Lucia.
We dined one evening at their restaurant "Trio" and their chef has an interesting combo of Asian and Caribbean (and English) background to make the meals interesting and tasty.

  • Stayed: December 2012, traveled as a couple
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Thank Frodefox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this reviewResponded December 31, 2012

Thank you for choosing to stay with us. Our resort is located within walking distance to all of the popular spots in the Rondey Bay village. It seems that you had to move between the hotel and the Rodney Bay Marina very often, but this is not normally the case for the majority of our guests.
We’re very pleased that you enjoyed Trios restaurant; it truly is a wonderful dining experience.
We hope that you will choose to stay with us again in the future!

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Reviewed December 28, 2012

We just got back, -my husband and my girlfirend -well on the 4th of Dec. from St Lucia. this is the second time we stayed here and we just loved it. We were on the first floor, two bedroom, kitchen livingroom ,luckily got the same rooms we stayed in before, and it felt like we came home. Some of the staff recognised us, that helped. If we would go back to St Lucia we would go there again. Well tha cats, 3 years ago there were about 2, now there were more. I,m a cat person so I didnt mind, but more would be a little too much, no? And especially for the birds that nest on the lower branches I guess it would be threatening.And back to the probperty, the pool is just dreamy. the ocean is beautiful but you have to watch the wawes sometimes. Well we visited the wohle island last time we were there and there are a lot to see. learned a lot too. Well hope well be back again.

  • Stayed: December 2012, traveled as a couple
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Thank Ilona316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this reviewResponded December 31, 2012

Thank you for choosing to stay with us again; you’re definitely part of our Bay Gardens family! We do not intend on having an increased number of cats at the resort, so no worries there.
We’re already looking forward to your next stay!

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Reviewed December 25, 2012

We stayed 10 days at the end of November /beginning of December. We stayed in ground floor room facing the beach. The room and bathroom were very spacious and comfortable. There was little patio however it smelled of cats. It was also disappointing that there was no sea view - all you could see from the patio was a hedge separating the beach from the hotel area. The beach was really nice. Having read the reviews before going we were a bit afraid of being harassed by local vendors however it turned out to be no issue at all and we had a very good time at the beach. The hotel is located within walking distance from various restaurants and shops. However if you want to see Pitons or sulphure springs you must be prepared for 1.5-2h drive each way. It takes more or less the same time to get to the hotel from the airport.

Room Tip: if you stay in the rooms facing the sea ask for a higher floor - better sea view
  • Stayed: November 2012, traveled as a couple
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Thank Anna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this reviewResponded December 27, 2012

Thank you for staying with us. The hedge primarily offers privacy, and as a consequence can take away from the view a bit for the ground floor beach front rooms. The patios are cleaned daily, as part of the housekeeping service for all rooms, so it is a bit difficult to understand the smell of cats. We will, however continue to maintain our high standards of cleanliness at the resort.
We hope that you will choose to visit us again in the future.

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Reviewed December 24, 2012 via mobile

First night I was not impressed. It was a long trip getting here. We booked a VIP trip from airport to hotel and told hotel we did not need a ride. The hotel drivers where at the airport with a sign with our name on it. We took them in error thinking it was our special VIP van.

First night there was a wedding and service was poor because staff were busy serving the wedding. The music was too loud and not the quiet we expected. By 9 pm they turned it off. Until that time we were stressed thinking this is the start of a horrible stay.

The odd few bugs in the room and some bites made is think it was a dirty place but come morning and having caught up on sleep it was clear this place really is clean and quiet. Amazing gardens and friendly staff.

Bring bug spay. The bugs like feet at night.

  • Stayed: December 2012
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1  Thank Ron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this reviewResponded December 28, 2012

Thank you for choosing to stay with us. It is quite unfortunate that your experience started out a bit rough. We normally adjust our staffing accordingly to ensure that our in-house guests don’t see a drop in service levels when weddings take place. Our Housekeeping team is happy to spray rooms, on request, with insecticide to deal with any bothersome mosquitoes.

We truly hope that the remainder of your stay reflects what the majority of our guests have experienced during their stay. We look forward to treating you to the Bay Gardens experience.

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Reviewed December 23, 2012

First day here and im not impressed. There is a wedding at this place and they are busy serving the wedding. Restaurant service suffers. The rooms are so very basic. Getting bitten in the room by bugs. The tv does not work and the remote buttons are all warn out that you can't read one digit, find the volume or off switch. See photos attached.

Stayed: December 2012, traveled with family
5  Thank Ron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

We stayed at St. Lucia from Dec 13-17 for our wedding anniversary. Once we got to the hotel, we were greeted by friendly staff and offered our welcome drinks (awesome rum punch btw). The concierge asked us if we were there on a special occassion. I told her that it was our 12 year wedding anniversary. They took care of our dinner arrangement so we dont have to worry about a thing. Our bedroom suites room 510 had nice view of the pool, the beach, and overlooking the mountain. It was PERFECT!!! We met Penny who took care of us. She gave us details of exurcion that we might be interested in. Unfortunately, we were only there for 4 days. We did however went to Pigeon Island which was very nice. We came back to our room on the day of our anniversary and was greeted with a champagne and a note from the staff. Our anniversary dinner at Trios was fabulous. They set up a special table for us and the staff as well as Chef Ian made our night wonderful. The room was always clean and they always made sure that we have clean beach towel readily available. I would like to thank everybody at Bay Garden Resort for making our stay amazing. From the time we checked in till the day we checked out. Special thanks to Penny, Miguel (bartender), Manager at Lo tide restaurant (sorry I forgot his name), and the security staff. My husband and I will definitely come back to St. Lucia and stay at Bay Gardens for a longer stay this time.

  • Stayed: December 2012, traveled as a couple
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1  Thank lovetravel2409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this reviewResponded December 22, 2012

A four night stay is indeed too short, but we’re happy that you chose us and that you will be visiting us again! We’ll be sure to thank the team for you and they’ll be very pleased to see you on your next visit.

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Additional Information about Bay Gardens Beach Resort

Address: Reduit Beach, Rodney Bay Village | Box 1892, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gros Islet
#2 Romantic Hotel in Gros Islet
#2 Family Hotel in Gros Islet
#3 Luxury Hotel in Gros Islet
#3 Spa Hotel in Gros Islet
#3 Top resorts Hotel in Gros Islet
#3 On the Beach Hotel in Gros Islet
Price Range: $172 - $501 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bay Gardens Beach Resort 4*
Number of rooms: 75
Official Description (provided by the hotel):
The Bay Gardens Beach Resort is an all-suite hotel with magnificent views of the stunning Caribbean Sea. The architecture of this private boutique and hip hotel is reminiscent of its colonial past, with a mixture of both Caribbean-French and Georgian plantation style, incorporating traditional elements of timbered balconies and verandas for that true Caribbean ambiance. This resort provides a luxurious and relaxing environment for guests with every possible modern facility. Suites are complete with full kitchens, modern bathroom fixtures and living and dining areas. All feature cable TV, DVD and CD players, high-speed internet access and Wi-Fi. The Bay Gardens Beach Resort... Your Window to Paradise. ... more   less 
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Also Known As:
Bay Gardens Beach Hotel Gros Islet
Bay Gardens Beach Castries
Bay Gardens Beach Resort St. Lucia/Gros Islet

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