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“Great hotel - a couple of issues need addressing”

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Bay Gardens Beach Resort
Ranked #3 of 13 Hotels in Gros Islet
Certificate of Excellence
GreenLeadersPlatinum level
lincs UK
Level Contributor
420 reviews
213 hotel reviews
common_n_hotel_reviews_1bd8 375 helpful votes
“Great hotel - a couple of issues need addressing”
4 of 5 bubbles Reviewed December 4, 2012

We throughly enjoyed our time at the Bay Gardens Beach View Hotel & Spa. Our room was a top floor pool with partial sea view and as such was quiet & apart from the complex shower (see below) we had no problems; beds high quality & the kettle, tea & milk, which supplemented that which we had brought from home was much appreciated. Ours was a B&B package, which we found fine, what was actually available from day to day at breakfast varied, but the staff were always willing to cook you fresh scambled eggs or an ommlette, very helpful & charming waiting staff. Preference/ recommended for dinner was Buzz & a Taste of India

The pool area was attractive, although like many pools in the Americas - it was more to do with style & less about being a good swimmers pool. A member of staff always made sure that a sun lounger was available for guests on the public beach immediately in front of the hotel.

In relation as to why I have given the hotel only 4 stars - the following is pertinent. Firstly the hotel had no hotel information book, how were you to know about the gym, the shuttle bus & its times to the centre of Rodney Bay, the library, the 2 computers, in which block your nearest ice machine could be found or indeed that there was a washing machine available should you want it, I also believe there was a heart defiballator to the rear of the reception - if I am correct what use would it be. It may be that we should have had a lecture/ talk etc but a reference book is much more useful.

However it was the shower that caused us the most problems - the first morning we found ourselves with a shower with scalding hot water cascading from it & we could not turn it off; I went to call reception for help, only to find that their number was not on the telephone; numbers for reception vary throughout the world & that needs sorting with immediate effect, I had to stand on the back walkway & wait for a member of staff to pass - to call down to ask for help!

Secondly, I must comment on the lack of umbrellas by the pool, not one sun lounger had an umbrella - (including those by the Jacuzzi). As I have previously commented on TA from LV in the USA to Brazil - have not the Americas heard of the connection between the sun and skin cancer. There was some lovely trees to sit under on the beach - but only four(?) permanent umbrellas, other hotels on Rodney Beach had portable umbrellas available for their guests

Would I recommend or return to the hotel - if in St Lucia - the answer is simply yes.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kaw118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, December 8, 2012
Thank you for leaving us your detailed feedback; we truly appreciate it. During the period of your stay, our in-room directories had been pulled out for updating with more current information. These are a standard in every room and have since been re-added. We’ll definitely review your umbrella concern, as the comfort of our guests is absolutely paramount.
Thanks again for your recommendation and we hope you’ll visit us again – if in St. Lucia!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,056 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (711)
Date | Rating
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English first
Buffalo NY
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed December 3, 2012

I have traveled with my family to St. Martin, Bequia and Jamaica and Bay Gardens Beach Hotel really surpassed our expectations. It was by far the best place we have ever stayed. The staff were absolutely wonderful: Olivia and everyone at the front desk, Beatrice at the Travel Desk was exceptional, everyone at the restaurant and the security officers at the beach--all of them were super nice, friendly, willing to help. If we had a small problem with the safe, for example, if we called the front desk, there would be someone at our door in minutes, sometimes so quickly I couldn't believe it! We were upgraded to a beachfront 1 BR (we traveled in early July 2012) which was perfect, quiet and great views. I think the pool area can be noisy because it overlooks the restaurant and there are sometimes dances and parties there. The beach is beautiful, you can walk directly into town (we did this numerous times a day sometimes!) to shop for food or to dine and St. Lucia is a fantastic, interesting island. One word of caution: we wanted to do the turtle watch on the beach but during 2012, the St. Lucia Conservancy (I think that's the group that organizes tours) wouldn't permit it--some individual drivers will take you there and stay with you overnight but the Conservancy cautions against it strongly--the roads have been washed out and they can't ensure your safety.
All in all: St. Lucia was perfect and Bay Gardens Beach even moreso!! Go and enjoy!

Room Tip: you might want to stay away fromthe pool area, could be noisy at night altho maybe it's soundpro...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank goldbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, December 8, 2012
Thank you for your extremely kind words. We enjoy getting great feedback like yours; it helps our team members know they are doing a great job. Hopefully, you got a chance to try out Trios Restaurant for a truly memorable dining experience. If not, we highly recommend it on your second trip!
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Dunstable, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 3, 2012

Stayed her for two weeks for my brothers wedding. staff are friendly and helpful hotel pool is massive and in a good location. not too expensive either, we all had a bargin deal to be honest.

St lucia was amazing!!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danny s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, December 8, 2012
Congratulations again to your brother! Thank you for taking the time out to leave this review. We’re happy that you enjoyed our resort and the island.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed December 2, 2012 via mobile

My husband and I spent 8 days at this resort through our timeshare exchange. We have travelled throughout the Carribean and would place this among the best we have stayed at. Upon arrival we were given a ground floor unit which was just ok. We requested a move to a different unit which was honored as soon as one became available. We spent the remainder of our vacation in a beautiful 1 br suite with views of the ocean. The units are very nice-only suggestion would be to upgrade the pillows. The grounds and beach area are beautifully maintained. As on many of the islands, there are beach peddlers but here were kept under control by the security staff. Food at the restaurant was fine, happy hour good with fabulous sunsets. Very convenient to restaurants and nearby shopping. We would highly recommend the all day boat tour from Coco at the beach hut. We had a wonderful trip with Daniel as our captain.

What really makes this resort special are the staff. Everyone we encountered went out of their way to make us feel welcome. Management showed be very proud of the staff! We hope to return in the future.

As an FYI to member readers, we are actual guests writing this review!!!

Stayed November 2012, traveled as a couple
Helpful?
1 Thank mountlyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, December 8, 2012
Thank you for leaving this great review. We’re very happy that you completely enjoyed your stay and we are truly very proud of all of our team members – they truly do go above and beyond to please our guests! We’ll be more than happy to welcome you back a second time around!
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Tuscaloosa, Alabama
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 27, 2012

Had a wonderful time. Very close to the best restaurants in the area. The people working there were up-beat and ready to make your stay a pleasure. No need for a car to get around, the hotel bus can drop you in the nearby shopping areas or marina.
Right on the bay with ocean toys available. The kids loved the place as well.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ggoldstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, December 2, 2012
Thank you for staying with us. We truly do enjoy a prime location on the island. Our shuttle service operates between hotels, but the nearby shops are less than 5 mins away from the Bay Gardens Hotel. We hope to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nerja, Spain
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed November 26, 2012

We chose this hotel based on the good reviews it received, and were not disappointed - it lived up to our expectations. The staff was friendly and efficient, the grounds were well-maintained. We had a free upgrade to a suite through Orbitz.com and were very pleased with it - it was spacious, very clean, well-equipped - comfortable king-size bed, well-furnished, 2 bathrooms, 2 TVs, the kitchen had everything you would need to make breakfast, lunch or dinner.

The pool area had both sun and shade, good furniture. Pool was a great temperature and had lots of space to swim. The beach out front had great swimming and provided a view of the comings and goings of all sizes of boats from the marina, as well as fantastic sunsets.

A long ride from the airport, but then a short walk to lots of good restaurants and bars, 2 good supermarkets, bank machines, the marina, the bus stop.

Room Tip: Choose a 2nd or 3rd floor room to get a good ocean breeze and to see the boats sailing out front.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zula c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 25, 2012

Great hotel, really enjoyed our time here. It's in a good location, very accessible to the bars and restaurants of Rodney Bay and right on the beach so it's easy to not only get out and about but to relax also. We took a pool view suite and loved the space it gave us. Having the kitchen made a big difference to our holiday, we could keep beers and snacks in the fridge and it meant we didn't have to eat out every meal. The restaurants on property are good, but the best thing for us was the variety available within walking distance. The staff here are all very friendly and the service was mostly efficient. The pool is great and the beach is lovely, although we did get hassled a fair bit to buy jewellery by the beach vendors so we tended to spend more time around the pool than by the ocean. Restful and value for money, would certainly recommend

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Deborah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baygardensresorts, Manager at Bay Gardens Beach Resort, responded to this review, November 27, 2012
Thank you for leaving this great review and for your kind recommendation. We’ve ensured that our suites’ kitchens are comparable to the ones at home to ensure absolute convenience for our guests.
We hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bay Gardens Beach Resort

Property: Bay Gardens Beach Resort
Address: Reduit Beach, Rodney Bay Village | Box 1892, Gros Islet, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gros Islet
#1 Best Value Hotel in Gros Islet
#2 Family Hotel in Gros Islet
#2 Romantic Hotel in Gros Islet
#3 Luxury Hotel in Gros Islet
#3 On the Beach Hotel in Gros Islet
#3 Spa Hotel in Gros Islet
#3 Top resorts Hotel in Gros Islet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bay Gardens Beach Resort 4*
Number of rooms: 75
Official Description (provided by the hotel):
The Bay Gardens Beach Resort is an all-suite hotel with magnificent views of the stunning Caribbean Sea. The architecture of this private boutique and hip hotel is reminiscent of its colonial past, with a mixture of both Caribbean-French and Georgian plantation style, incorporating traditional elements of timbered balconies and verandas for that true Caribbean ambiance. This resort provides a luxurious and relaxing environment for guests with every possible modern facility. Suites are complete with full kitchens, modern bathroom fixtures and living and dining areas. All feature cable TV, DVD and CD players, high-speed internet access and Wi-Fi. The Bay Gardens Beach Resort... Your Window to Paradise. ... more   less 
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Also Known As:
Bay Gardens Beach Hotel Gros Islet
Bay Gardens Beach Castries
Bay Gardens Beach Resort St. Lucia/Gros Islet

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