Villa Cleopatra – Rodney Bay, St. Lucia, December 16th – December 23rd, 2012
I could write a small book about my displeasure with Villa Cleopatra but instead I will list the pros and cons so that future vacationers will know what to expect. I rented the entire villa for a week for our family’s annual vacation and we were all quite disappointed. We are seasoned travelers and have deep knowledge of what to expect when renting a villa and Villa Cleopatra under delivered in our opinion.
PROS: the villa has a lovely oceanfront view and is large enough to house a large party.
The housekeeper was very nice and did her best to make us comfortable.
The villa is in need of basic upkeep overall and the villa is not adequately manned with personnel to clean the unit after a full rental or during a full rental. The entire villa was supposed to be ready for our use by 2:00 on Sunday and by 5:30 the housekeeper had to leave because the remainder of our party was arriving and did so leaving the oven filthy from the previous guests. It would have been much more efficient to have at least 3 housekeepers clean up the entire villa after a full villa rental. The housekeeper did come in and clean the oven the next day.
The first impression near the front gate is that the place is in desperate need of repair. The outside of the villa is dirty and needs painting and the gate is rusted with peeling paint. It looks terrible. The vegetation was overgrown but was cut while we were there. This did not appear to be a weekly or even bi-weekly trimming.
We rented the entire villa for 7 days checking in on Saturday in the 1 bedroom unit and the remaining units from Sunday – Sunday. The pool was not operational until Friday.
There was no hot water in the 1 bedroom on Saturday evening and absolutely no water on Sunday morning. Additionally on Monday and Tuesday there was no hot water for the entire property. We had 3 senior citizens with us and it was very uncomfortable for them. After discussion with management we were informed that the water was heated with solar power and that the switch was off. The water was never truly hot but bearable after the switch was turned on for us. The 1 bedroom is not adequately lit outside at night. After a call to management, a new bulb was provided for the motion sensor but it never worked.
There were no washcloths provided. We were informed that because of prior issues with previous vacationers that washcloths are not provided. I was informed that they would be ordered for my party. After Wednesday I gave up and purchased washcloths for my family. They were never supplied.
1 Bedroom unit – ant infested. I understand that because of the vegetation surrounding the unit that there will be occasional ants but the unit had ants everywhere and for the entire time even after asking for and having the unit sprayed. A second coat of paint overall would have made this unit more appealing. The walls were dirty.
2 Bedroom unit – there was mold in the kitchen sink, the top of the refrigerator was atrocious and don’t even look in the cabinet underneath the kitchen sink. The TV didn’t carry many channels and light bulbs were missing. The air conditioner did not work in one of the bedrooms but an engineer was sent to fix it after it was reported. It was dirty as well. Caulking in the kitchen and bathroom would go a long way in this unit.
Studio apartment – the ceiling fan was extremely noisy and wobbly and should be replaced. For our own concerns of safety my family member did not use it. The air conditioner and TV didn’t work initially but after a phone call management did come over and replace a battery, which fixed the air conditioner and we were told to use a firmer hand on the TV remote. There was electrical tape holding the remote together. The lampshade in the studio was raggedy and should be replaced.
3 Bedroom apartment – was the nicer unit only because of the view. However the walls are in need of painting, the shade at the kitchen window was raggedy and behind the refrigerator it appears that an animal may be chewing from the outside in. There was rope holding the lattice to the veranda structure….. that was a bit tacky. The light fixture in the kitchen needs to be replaced. There was also the air conditioner/remote issue similar to the studio in two of the bedrooms. The housekeeper fixed this issue.
There is a lot of old equipment and trash underneath the steps leading to the 3 bedroom unit which should be stored elsewhere. One of the family members inadvertently locked her bedroom key in the bedroom on our last night and there was no spare key available, after waiting almost 2 hours she was informed that a locksmith would have to be called to assist and would not be available until 9:00AM the next morning. After push back because of her diabetic needs a locksmith was sent over at 7:30AM the next day to open the bedroom door. She and her boyfriend had to sleep on the veranda.
Rodney Bay, St Lucia is a beautiful island with reasonably priced excursions, a wonderful beach, some pretty decent restaurants and beautiful people. As mentioned earlier my family travels as a group to a different location annually so we have experience and deep knowledge of what to expect when renting a villa. In my opinion Cleopatra Villas is worst place that we have vacationed in. The villa has a lovely view of the marina and sailboats but the villa itself is not really in a desirable location. The villa is dirty and needs painting everywhere with more than just one coat of paint.
The villa has a lot of potential and I hope that someone takes care of the cleanliness and preventative maintenance upkeep issues so that future renters do not experience what my
family experienced during our vacation in St. Lucia. We plan and save for an entire year to vacation together and unfortunately we got a lot less than what we paid for at Villa Cleopatra. The issues encountered are fundamental and can be easily addressed. Overall cleanliness, working remotes, clean lampshades, clean blinds, clean ceiling fans and light fixtures, caulking between rentals, spare keys, washcloths, a fully operational pool for the entire stay and fresh (clean) paint overall would have prevented this negative review.
- Official Description (provided by the hotel):
- Villa Cleopatra is a very large 6 bedroom villa, providing guesthouse type facilities. Full-time housekeeping staff look after the villa. ... more less
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- Also Known As:
- Villa Cleopatra St. Lucia/Gros Islet