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The Ginger Lily Hotel
Ranked #5 of 13 Hotels in Gros Islet
Reviewed September 19, 2012

This is a great little hotel with the true caribbean feel! Rooms are spacious, modern and cleaned with care and attention daily. The grounds are very well kept and the buildings look great, especially when lit up at night. The staff are very friendly and care for you on a personal level, so I would very much recommend for couples as this gives the hotel a romantic feel you would not get at a large hotel. The hotel is a short walk from the center of Rodney Bay and close to the restaurants, bars and shopping but far enough away so it is quiet and less traffic. The beach is right across the street. The hotel staff dont work at night but the security man will help you with any problems. Rodney Bay is a safe area but the local boys will try to sell you cannabis in the street, after all this is the caribbean so its common but dont worry they are not agressive. If you choose to deal with them just be careful. People have mentioned rats, they are more of a problem nearer to the marina but I did not see one on the Ginger Lily compound. To see more of the island away from the tourest area you need to rent a 4x4, its safe most St Lucians are good drivers and drive small 4x4s instead of cars. Its a great drive to Soufriere and the Pitons, the roads are winding especially the on the west coast and may have landslides after a rainstorm.

  • Stayed: February 2012, traveled as a couple
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2  Thank L D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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117 - 123 of 252 reviews

Reviewed September 4, 2012

Located minutes walk from main night life of the area. Rooms are spacious but outdated furniture and decor. If your sleep is sensitive to light, you will need eye mask as high ceilings on the top floor have roof windows with no blinds - 5am wake-up guaranteed!
HAs fan and AC. However, impossible to get temperature below +18C.
Showers, no bathtubs. You are in a 2 minutes walk to the beach.
Has a limit internal yard parking space for your car.
Has a safe-box, but you will need to find your own lock - see the posted photos to give you the idea why.
Younger staff's answer to everything was "i don't know", whereas more experienced staff were very helpful.
We stayed for two nights - hotel decided not to clean the room in between, saying they could not find the keys. Labour optimisation?
Overall, was ok as sleep pad between day and night outings.

Room Tip: If you have heavy luggage make sure to ask for the ground floor room as no bell boy service.
  • Stayed: September 2012, traveled with friends
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Thank sotola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

My husband and I stayed here on our honeymoon and we feel that we couldn't have chosen a better place. Our A/C was broken on arrival so it was pretty uncomfortable the first night but it was fixed the next day. The main desk clerk (the older middle-aged woman) was very hospitable and she always greeted us with a smile. (The other younger desk clerks weren't as pleasant or helpful.) The room was clean, spacious, and elegant. The hotel property was in great condition and always kept clean. The best part was that we were right across the street to the beach and walking distance to many great restaurants in Rodney Bay :). Make sure to go to these restaurants: Trios, Lime, and Hi Tide. Their english breakfast was also super delicious! Thanks Ginger Lily!

Room Tip: Ask for The Rose room. It's on 2nd floor so you get the high ceiling and offers more privacy as...
  • Stayed: July 2012, traveled as a couple
    • Service
2  Thank ColeValleyNewlyweds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012

We just stayed 4nights here and it is a lovely, quiet and nice hotel. The staff and the owners are very kind. They always had a smile on their face and asked us if we where ok. We had nothing to complain about, but a good hint is to upgrade the wi-fi, it gave some trouble in the room. But then again, there is no reason to complain, nobody really need Internet on vacation. Then you better stay at your home :-) so thank you for having us, hope to see you again. All the best to you all

Stayed: July 2012, traveled with family
2  Thank Morten M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glstlucia, Owner at The Ginger Lily Hotel, responded to this reviewResponded August 1, 2012

Thank you for your wonderful review. We are pleased to report that since your stay we have fully upgraded the hotel's wifi system, providing a string throughout.
So now you just have to resist the urge to your check you work email while you stay with us :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2012

Upon our arrival we were given a room that was satisfactory in appearance except that when I took a shower there was no way to completely turn the water off. We immediately reported the continual leak and were moved to another room.

We left for lunch and visited the nearby beach. Upon our arrival I took a quick shower to rinse the sea salt off but my wife decided to take a quick nap. During her nap I went to a nearby bar and when I returned I was told that there was no water. While all nearby establishments seemed to continue serving customers without a hitch, the Ginger Lily hotel told us that they did not have their water tank connected and as such they were trying to find a plumber. There was absolutely no urgency in their response and in fact the owners by and large lounged poolside all day. They were lounging by the pool when we arrived and continued to relax for the remainder of the day despite this water shortage.

My wife is originally from St. Lucia and knows that it is customary that hotels are seldom affected by water shortages for a couple of reasons. First, virtually all businesses utilize water tanks which are attached to their plumbing system to accommodate the occasional water shortage. Second, the water authority goes to great pains to give establishments hours and sometimes days of advanced notice of a water shortage, even sending trucks of water directly to hotels so that the local tourism industry is not hampered by water outages. This therefore makes the idea of a hotel in the tourist centric, suburban, north of the island utterly absurd.

Despite this unacceptable situation, my wife attempted to rinse off in the drips of water that still trickled out of the shower head; we got dressed and went out for dinner. When we returned after 11p.m. that evening we were met with an asleep security guard (photo enclosed) who upon being roused offered us each a gallon of bottled water to use for baths and drink. We were both aghast. Every St. Lucian that we have shared this story with has laughed in disbelief at the “accommodations” that we received. My wife was born and raised on the island and never experienced having to bathe out of a cup and sit in a room with unflushed feces and certainly did not expect to have that experience on vacation. Moreover, we certainly expected that the hotel management would at least find a way to compensate us for our inconvenience. Instead the owner told a sloppy lie about the impending arrival of an imaginary large wedding party and no attempt was made to offer even a partial refund. The hotel clerk told me that they were only human and that my St. Lucian wife should understand this situation. Well she does not and neither do I. The laissez- faire attitude of the staff, the failure to be proactive in planning for water shortages, the complete lack of urgency to find a plumber and the complete refusal to compensate us for the inconvenience were baffling.

Upon our departure the desk clerk told my wife that a member of the “wedding party” was on standby and that if a room opened up she would call us. Well not only did that never happen but when we called from the contact number that we provided for them, they refused to answer the phone. We called from my mother in law’s cell phone and immediately received and answer and upon inquiring about roomavailability we were told that there were plenty of vacant rooms.

We are contacting Expedia to receive a full refund. Lack of access to water in the absence of any unexpected natural disaster is totally unacceptable and completely unsanitary. I don’t expect to book a 4.5 star hotel on Expedia and end up staying at an establishment with no running water and shoddy night time security that is literally asleep at the switch.

  • Stayed: June 2012, traveled as a couple
    • Service
12  Thank DeShawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glstlucia, Manager at The Ginger Lily Hotel, responded to this reviewResponded July 17, 2012

The management, the staff and myself pride ourselves on our reputation. We therefore have to respond to this very unfair review.
During the time in question we were struck with some bad luck. The pump of our back up water reservoir broke down at the same as the St Lucian Water Company cut the water for maintenance.
This guest was only inconvenienced for just two hours while our plumber went to purchased a new part.
We provided him and all guests with large bottled waters during this time to allow them to brush teeth, wash face etc.
Upon check out the guest demanded that we compensated him for another complimentary night's stay just for being inconvenienced for those 2 hours.

What we are puzzled by is, if the guest had such a terrible time as they calmed to have had, why would they continue to telephone the next day enquiring about further availability?

In response to the security guard sleeping, we are presently in negotiations with a new Security company.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2012

Don't even know how to start this review, but i am going to start from the flight to st lucia wow!!!.
we landed, our flight was wonderful. We were greeted by our taxi driver to take us to the GINGER LILLY HOTEL with a grate porsonality he said welcome to st lucia the place were couples can ejoyed the world just by him saying that it made our trip wonderful.

THE HOTEL
the hotel is a lovely place the rooms are loverly, well clean. nice size, everthing worked at the time we were there. The only problem we had was the staff they dont seem to care much we stay in room 11 dowstairs orchid i think the room was call ps the garden and the pool is very lovely

  • Stayed: May 2011, traveled as a couple
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2  Thank Kimberly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2012

Would definitely recommend this place for others to stay. Very clean rooms and lovely pool area to sit and relax . Staff were very helpful to our family and made stay enjoyable . Our only suggestion would be to have a more active bar and maybe snacks during the day whilst sitting around the pool. Apart from these points, we really had a lovely stay at Ginger Lily!!!! And I'm sure you won't be disappointed it beats all the naff resorts and the beach is only across the street 2 mins away. Happy Hoildays !!!!

Room Tip: Have two rooms if you are family of four as the sofa bed in rooms 10 & 11 will probably be insuf...
  • Stayed: April 2012, traveled with family
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2  Thank Simplicity4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ginger Lily Hotel

Address: Rodney Bay | P.O. Box cp 6013, Gros Islet, St. Lucia
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#5 Romantic Hotel in Gros Islet
Price Range: $116 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Ginger Lily Hotel 3*
Number of rooms: 11
Official Description (provided by the hotel):
The hotel cushions the seafront of one of the island's most exotic beaches, Reduit Beach located within Rodney Bay Village. The hotel comprises of eleven luxury rooms. Four superior deluxe, four sea view rooms and three executive suites. Each are superbly furnished with fridge, air conditioning, direct dial telephone, ceiling fan and wall-to-wall shower, queen and sofa bed, clock radio and an in room safe. The executive rooms are fully furnished with separate dining and kitchen facilities. ... more   less 
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Also Known As:
Ginger Lily Hotel
Ginger Lily Gros Islet
The Ginger Lily Hotel St. Lucia/Gros Islet

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