Pros: The rooms are very basic but large. Beds could be larger. They are clean and the showers have very good water pressure. We stayed in an upstairs room with a balcony with a hammock which we enjoyed very much. You are right across the street from the beach and walking distance to everywhere in Rodney bay. The ginger lily cats are adorable. The owner is terrific.
Cons: The service was horrific. Everyone in St. Lucia is so nice and friendly but somehow this hotel has found the only women in the whole island who are rude to be their reception desk/ general managers. The women who worked there (two that we saw) acted like every request was an annoyance (sighs and rolling eyes). I didn't ask for much... a corkscrew one night and a few taxis to be called. I was told there was no corkscrew until I saw the (very nice, personable, and helpful) owner enjoying a bottle of wine by the pool. We talked to him and had a corkscrew in under 5 minutes brought up by the reception woman. Not a big deal but annoying. The other con is the air conditioners. They are tiny and barely work. We were there in early march and although the room was cooler than outside, it was still uncomfortably hot. We addressed this with the front desk as women as well who told us there was nothing wrong and "we could leave if we wanted but we wouldn't get our money back." Who mentioned anything about leaving!? I generally don't care about service, but the treatment by the front desk staff here was unacceptable. Also, the room safes could use updating to modern hotel safes. I didn't feel completely okay leaving my valuables in them.
Overall, this place is very decent and priced right but it could be so much better with a staff that cares about the people staying there. It really is a shame because the owner is really nice and helpful. I am sure there are many other young ladies in St. Lucia who would be happy to provide efficient and friendly customer service. Until that time I would not return or and I would not recommend this hotel.
- Official Description (provided by the hotel):
- The hotel cushions the seafront of one of the island's most exotic beaches, Reduit Beach located within Rodney Bay Village. The hotel comprises of eleven luxury rooms. Four superior deluxe, four sea view rooms and three executive suites. Each are superbly furnished with fridge, air conditioning, direct dial telephone, ceiling fan and wall-to-wall shower, queen and sofa bed, clock radio and an in room safe. The executive rooms are fully furnished with separate dining and kitchen facilities. ... more less
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- Also Known As:
- Ginger Lily Hotel
- Ginger Lily Gros Islet
- The Ginger Lily Hotel St. Lucia/Gros Islet