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Reviewed June 13, 2013

After viewing the deceptive website, and reading all the 5 star reviews, I was so excited to visit this resort! That said, we were so disappointed. There are pluses and minuses, but no where near the 5 star review. Plus-Kerwin, Simeon, Miriam, Mavis, Fina and Windell seemed genuinely happy at their jobs, and interested in us. First and second course at dinner was generally good, and pastry chef very good. Most entrees were fair, and somewhat close to what I might make at home, certainly nothing to rave about. Lunches were disappointing, grill everyday if you must, I don't enjoy seeing the previous days food reinvented, but I understand that this may happen, but not at your price point. Offer an up charge for premium liquor, especially vodka, rye. Stating you have an activity pavilion and yoga room is a joke, if you don't really offer anything. 2 yoga classes a week is not an "activity schedule", and your "fitness trail" was overgrown with grass. The rooms were nicely appointed, but, while I can understand insects outside in a tropical climate, I am not a fan of having my bed covered with some sort of insect every day. Instruct cleaning staff to close doors, I don't want to fog my bed before I go to dinner and come back and sleep on it, yuk!

Date of stay: June 2013
Trip type: Traveled as a couple
12  Thank vacationhappylady
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
George R, Owner at East Winds, responded to this reviewResponded June 16, 2013

NO NEED TO BE SORRY FOR AN HONEST REVIEW

Thank you for the comments pertaining to your five day stay at East Winds Inn. It is unfortunate you had a disappointing experience, and like you, we are sorry for that. However, to state that our website is deceptive goes beyond the criteria of a normal review, and we take offence to that. Not one image, photo or video is taken from anywhere else other than on the actual resort, so how this can be deceptive is most difficult to understand. Furthermore, of the 422 reviews on this board to date, 368 or over 87% were of a five star nature, with an additional 36 being four star, bringing the total to 404 strong reviews, or 96% of all those who take time to post their experiences at East Winds. These numbers have earned us major awards on this website for six consecutive years, including best all-inclusive resort in the Caribbean, and our current status as the #4 Top Resort in the entire Caribbean region. Recognizing that all reviews are subjective and you chose to grant us a three star review despite all the things you clearly liked about the resort is your choice, and from this, it is clear we simply can’t please everyone.

Let’s review the positives you have mentioned first. You liked the staff, including Kerwin, Simeon, Miriam, Mavis, Fina and Windell, who seemed genuinely happy at their jobs, and interested in you. The first and second courses at dinner were good, and the pastry chef was excellent. The rooms were nicely appointed. These are all your comments.

What you didn’t like are subjective aspects of your stay, pertaining to the main course of the evening meal and the lunchtime offerings. Interestingly, these are the very same aspects which the majority of our guests are most pleased with. We do offer premium branded liquors and spirits in our all-inclusive offering, and the nature of our clientele – over 50% of whom are return guests and some of whom have visited East Winds over 30 times – are not the type to drink themselves into oblivion at the expense of those who chose not to drink at all. We do have an amazing open air yoga pavilion – one of the nicest in the Caribbean – and there are a combination of professional yoga classes and Pilates a minimum of four times a week. Of course, many of our guests choose to carry out these activities on their own time as well, and the facility is always available for their use. As for the insects, you correctly point out this is the Caribbean, where a great number of the higher quality resorts are not even enclosed. You can only use your imagination as to the types of insects their guests are exposed to. We do provide insect spray for those who are not comfortable with the thought of any insects whatsoever in their rooms, but please recognize this is not a New York hotel area, and insects are bound to get into rooms once in a while. That is the purpose of providing the spray if one wishes to use it. Most people don’t.

In summary, like you, we too are sorry and disappointed. With no mention of any of these perceived shortcomings during your stay, it would be most difficult to please you. While we don’t expect our guests to raise issues in order to maintain a high standard of service and quality, it would be preferred to at least hear something which we might be able to correct before allowing your holiday experience to deteriorate to the point where you feel compelled to give us a dismal three star rating. But then again, some people just stick to themselves and don’t say much about anything until they get behind closed doors or on their anonymous keyboards, and issue deceptive reviews. Fortunately, the vast majority of our guests are not of that nature. Perhaps you will return one day to give us another chance to prove we are worthy of more.

Best regards,

George J. Reti,
President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2013

A lovely, relaxing and charming hotel. Wonderful gardens and villa style accommodation. The restaurant serves a fresh selection of fine dining expertise every evening. There is a fantastic fusion of flavours and ingredients used (e.g. Beetroot & star anise soup, herb ice-cream with poached pear). The setting is perfect, by the beach with good water sports facilities. Such a relaxing place that after one week you feel you have been here for a month! Highly recommended.

Date of stay: June 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Alison B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
George R, Owner at East Winds, responded to this reviewResponded June 22, 2013

THANKS FOR THE WONDERFUL HONEYMOON REVIEW

We greatly appreciate all your positive comments and exceptional superlatives in describing your recent Honeymoon stay at East Winds Inn. Giving us a perfect review is extremely humbling, and we thank you for your thoughtful remarks.

Hopefully, you will feel compelled to return to paradise sooner than later. We would be so pleased to welcome you back. Your continued support is the best reinforcement that the East Winds team could ever ask for.

Best regards,

George J. Reti,
President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

We stayed at East Winds for 2 weeks in May. A small but beautiful hotel set in wonderful botanical gardens.The "cottages" are very secluded and peaceful. Lots of birds and very noisy frogs at night! Also land crabs in little burrows everywhere in the gardens.
Delicious food in the beach-side restaurant and pleasant, smiley staff. We did lots of Hobbiecat sailing and snorkelling in the warm lagoon.
We'll definately return one day.

Date of stay: May 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
3  Thank Christine P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
George R, Owner at East Winds, responded to this reviewResponded June 25, 2013

THANKS FOR THE TOTALLY RELAXING REVIEW

We greatly appreciate your review of the recent 2 week stay you had at East Winds Inn. It is clear that you liked your holiday very much, to the point where you say you will definitely return one day. That is the best testament we could ask for, and all the staff at the “Small Resort with a Big Heart” are pleased that you were more than satisfied.

You reference the delicious food and smiley staff at the beach-side restaurant, as well as the wonderful botanic gardens and the secluded and peaceful cottages – all positive features of East Winds Inn. And it also seems you were kept quite active, with the Hobbiecat sailing and the snorkeling on East Winds’ very own reef. Of course, you could also have partaken in our morning yoga and Pilates classes, and used our Fit Trail for whatever level of exertion you cared for. It seems a pity that the tree frogs at night appear to have affected your sleep, but after all, this is the Caribbean in its natural and authentic state, and that is the main reason so many people choose to travel this far to paradise – just as you experienced it.

Looking forward to welcoming you back for another visit.

Best regards,

George J. Reti
President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2013

....to review, when I've read all the other excellent reviews.....but having just spent an unbelievable week at Hotel Chocolat at Soufriere, this was a hard act to follow....... the staff were great fun and always up for some banter, and that ready St Lucian smile, with 'You're Welcome'.
Location of our beach side room good, would have been nice to have stairs straight off the balcony onto the beach, but hey.....the bathroom was desparatley in need of modernising, was small, and the unlit shower seemed dingy.....food good and plentiful....

I thnik something more could have been made of the live music and the guys seemed a bit out of it -maybe put them in the centre of the restaurant instead of a dimly lit open stage?
Checking out, my wife mentioned her mozzie bites, 'well we could have given you a mosquito net' -would have been nice to have known before and we shouldn't have needed to ask.

We liked the help yourself pool side cocktail bar!! And scones and tea by the pool at four was so ENGLISH!!

.......but something was lacking and we could never put our finger on it....

Date of stay: April 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank FLYINGBLUEDOG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
George R, Owner at East Winds, responded to this reviewResponded June 9, 2013

DIFFICULT ONE TO RESPOND TO WHEN YOU CAN’T PUT YOUR FINGER ON IT

Dear FLYINGBLUEDOG - Thanks for the post on your stay at East Winds Inn, even though in your first sentence, you are raving about another hotel on the opposite end of the island, which is not even on a beach. We accept that everyone is entitled to their own opinion of what makes a good holiday, and the fact that your unsubstantiated three star review follows no less than 29 consecutive five star reviews on East Winds Inn, comes totally out of the blue and is surprising to say the least. Not once did you bring up any issues with any person of our staff or anyone in management. Also surprising, is that you did not take any time to write a review on the other hotel you claim to have loved so much.

You state that the East Winds staff were great fun and always up for some banter, had that ready St. Lucian smile and were quick with a you’re welcome. You said the location of your beachside room was good. This room is actually one of the guest rooms of Lord Horlicks’s original Caribbean beachfront home, and has been renovated numerous times with an eye to maintaining its authenticity. Many of our repeat guests request this room for the reasons you mention – it is right on the beach, has an exceptional view of the water and the famous East Winds sunset.

Your comments on the food are that it was good and plentiful. You seemed to take issue with the location of our nightly entertainers, but make no mention of the fact that the Steinway concert grand piano which is played three nights of the week is actually located near the middle of the open air dining room. The thatched open stage seems, for the majority of our guests, to be a lovely seaside setting with the surf as a backdrop for jazz and authentic St. Lucian music. We could not know that your wife had trouble with mosquitos if you did not tell us – had you done so earlier on, the problem would have been mitigated. All our rooms are enclosed and have bug screens, so mosquito nets are not usually necessary. If someone needs one, it is made available straight away.

You also mention that you liked the help yourself pool side cocktail bar, and scones and tea by the pool at four was so English – more positive comments. But then you end by saying something was lacking and you could never put your finger on it....so what are we to do about that? And this is after you left your camera lens in your room safe upon departure, our General Manager transported it with him all the way to the UK and then posted it Special Delivery to your attention, for which he received a thank you note in your writing – and we can put our finger on that! If that isn’t personalized service that deserves a positive mention, along with all the other positives you have highlighted, what else are we supposed to put our finger on? Your comments are appreciated, and thank you for staying at East Winds Inn.

Best regards,

George J. Reti,
President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2013

If you like, beautiful surroundings, secluded cottages, gorgeous food, superb beach, friendly staff, tasteful entertainment and an thoroughly relaxing holiday this is the place for you.
Don't tell everyone though, this is our special retreat.
Having returned for the fourth time we can definetely say this has it all and consistently maintaining this high standard over the years.
We will be back.

Room tip: The de-luxe rooms are worth the premium.
Date of stay: May 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank JDMcA2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
George R, Owner at East Winds, responded to this reviewResponded June 1, 2013

IDYLLIC REVIEW MOST GREATLY APPRECIATED

Reading your first sentence just about says it all – thank you for posting your comments on East Winds Inn for all to enjoy. You are not the first to suggest keeping it quiet for fear of losing your chance to return, but rest assured we will always be able to accommodate you as a repeat guest. In fact, the more our satisfied guests can let the rest of the world know their true feelings about East Winds, the better it is for the resort in terms of ensuring a continuation of all the features you have come to enjoy.

So despite the fact you have already been to East Winds four times, you are not alone, and we will always do our best to ensure that you receive the same level of quality and service you have become accustomed to. After all, if we didn’t, you likely wouldn’t come back – and we certainly do not want that, as you are now part of the East Winds family.

Thank you for your ongoing support, and we look forward to seeing you again soon.

Best regards,

George J. Reti
President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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