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“Our Serenity Tour Was Awesome”

Serenity Vacations and Tours
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Experience the adventures of a perfect vacation. Serenity Island adventures will dare you to defy the ordinary. We specialize in creating magical private and exclusive experiences while taking great care with groups of any size, with our much talked about and award winning Ambassador Service model. Your satisfaction is ours. Give your friendly vacation ambassadors a call today and start to experience the magic.MAGIC PEOPLE, sharing MAGIC MOMENTS, and creating MAGIC MEMORIES.
Useful Information: Activities for older children, Activities for young children, Food available for purchase, Bathroom facilities
Reviewed November 9, 2012

My husband and I read all the reviews of all the tour groups on St. Lucia and selected Serenity based on the reviews. Acacia met us promptly outside the ship and guided us on the land portion of our tour in an air conditioned van with 2 other couples. Raymond was a new driver and was outstanding on those narrow hilly roads. Acacia was not only knowledgeable about her country, but gave us options of where to stop and how to deal with the roadside peddlers. We chose to drive by the man with the snake. Best of all, Acacia found my missing camera case in the van and met me two hours later at the ship with it. She really looked after us by providing us with warm bread at the bakery and fresh bananas at the banana planation. Thank you for a fabulous day.

Thank Mary Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, General Manager at Serenity Vacations and Tours, responded to this reviewResponded November 14, 2012

Acacia is in high spirits after reading your review and has ask that she take the lead in saying A BIG THANK YOU for choosing to enjoy your St Lucia experience with us your serenity family. I can tell you Acacia hold an absolute passion for your memorable vacation experience and your acknowledgement has given fuel to her inferno of motivation. We are constantly being reminded that the little things make a world of difference and your satisfaction is our greatest support. We will greatly appreciate the opportunity to share even better moments with you on a return land based visit. From Acacia and the rest of the team we wish you the very best until the continuation of this episode.

Best regards

John

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Write a ReviewReviews (511)
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"creole bread"
in 32 reviews
"island tour"
in 75 reviews
"vip airport"
in 19 reviews
"private tour"
in 54 reviews
"tobago cays"
in 13 reviews
"cold towels"
in 14 reviews
"beacon restaurant"
in 22 reviews
"rum punch"
in 99 reviews
"stone oven"
in 10 reviews
"sea portion"
in 13 reviews
"banana plantation"
in 35 reviews
"st lucia"
in 105 reviews
"private lunch"
in 6 reviews
"banana ketchup"
in 15 reviews
"local bakery"
in 9 reviews
"juice"
in 24 reviews
"cruise ship"
in 32 reviews
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285 - 289 of 511 reviews

Reviewed November 9, 2012 via mobile

We recently got back from the vacation from hell. Prior to our trip to St. Lucia I had made arrangements to do the airport transfer as well as setting up island tours. Due to missed connections and only 1 outgoing flight a day (aa over sells the flights and after 2 days on standby they still couldn't guarantee us seats) we never made it to St Lucia. The employees at the tour company were wonderful and understanding with the situation. They even went as far as to send an employee up to UVF airport to meet the incoming flight since our luggage got sent to st lucia even though we didn't. Thanks to they're help, they were able to get bags back on the flight when it turned around and came back to Miami, and they kept us updated the whole time.

Thank Babiesb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, General Manager at Serenity Vacations and Tours, responded to this reviewResponded November 10, 2012

The pleasure is always ours. It must never be just about the money or the business volume, but the positive difference one can make day to day. We put ourselves in your shoes to better understand your position and only then do we take the middle ground. Your vacation may not have been good (and I wish we had been your vacation ambassadors), but any small roll we play in making a positive difference is satisfying to us as it is to you. A BIG THANK you for giving this public acknowledgement, we are encouraged by your kindness, Please consider an open invitation to a magical island experience at your next convenience. It will be an honor hosting you. Hans who handle your situation is motivated by your review and sends his best regards. Until we meet here in St Lucia, the entire team wish you the very best.

Best regards

John

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Reviewed October 29, 2012

Hello,

My sister and I would like to thank our tour guides from Serenity. You guys were awesome!!! We absolutely enjoyed the Land tour, you guys were extremely informative. You guys made our experience in St.Lucia unforgettable with your sense of humor. I can't wait to come back with my husband and go with Serenity!!! Thank you once again!

Cheers

1  Thank Sana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, Manager at Serenity Vacations and Tours, responded to this reviewResponded October 31, 2012

The pleasure was all ours having fun with and hosting you. Our family members always show a deep passion for what they do daily and together we say A BIG THANK YOU for trusting your island experience with us. We are certainly looking forward to your return visit home for double the magic, double the moments. Until then please hold dear your fond memories and we extend our very best wishes to you.

Best regards

John

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Reviewed October 23, 2012

My boyfriend and I came in on a cruise ship for the day and we wanted to see as much of the island as we could. We booked this tour after reading all the amazing reviews and we were NOT disappointed! We had Richard as our tour guide and there was no one else booked that day so we had a private tour! We had an amazing time with him and got to be on our own schedule. Of all of the islands we visited on our trip, St Lucia was our favorite because of this experience. We highly recommend the land and sea tour!

1  Thank Merlot D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, General Manager at Serenity Vacations and Tours, responded to this reviewResponded November 23, 2012

Your review serve as a blessing and encouragement to us and for this we say A BIG THANK YOU. Richard performs best when he has you all to himself and this clearly showed in your experience. He is better known here as "The gentle giant" and his enthusiasm has been growing steadily. Most encouraging is your assessment of our service as the favorite tour of your cruise. As I always say, your satisfaction is always ours as well. Of course one day is never enough to please you so the entire team join me here in extending a warm invitation to you on a return visit to St Lucia. We also want to wish you the very best until that moment.

Best regards

John

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Reviewed October 23, 2012

My sister and I recently took this tour and Sherma and Roger were one of the best and hospitable guides that we have experienced. They answered our many questions of the island and customs. It was a pleasure and one of the most memorable tours that we have taken. We highly recommend this tour company.
Sherma met us at the cruise pier at the assigned time and we were back at the pier in plenty of time. The lunch overlooking the Pitons was very tasty,
Thank you again for this providing us with a wonderful tour and tour guides.

Thank BLUBYU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, General Manager at Serenity Vacations and Tours, responded to this reviewResponded November 16, 2012

Your kindness in sharing this review is doubly rewarding to us as we share your joy and satisfaction. Sherma is the consummate host who enjoy sharing the island with the greatest passion. Please accept her best regards and gratitude. She would like you to consider her verbal offer of double the fun on a return island vacation in the future, Roger loves his job and is encouraged by your review. From the entire team we wish you their very best till next time.

Best regards

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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