We recently got back from the vacation from hell. Prior to our trip to St. Lucia I had made arrangements to do the airport transfer as well as setting up island tours. Due to missed connections and only 1 outgoing flight a day (aa over sells the flights and after 2 days on standby they still couldn't guarantee us seats) we never made it to St Lucia. The employees at the tour company were wonderful and understanding with the situation. They even went as far as to send an employee up to UVF airport to meet the incoming flight since our luggage got sent to st lucia even though we didn't. Thanks to they're help, they were able to get bags back on the flight when it turned around and came back to Miami, and they kept us updated the whole time.
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