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“Very rare to find good people like these!!”

Serenity Vacations and Tours
Ranked #1 of 43 Tours in Gros Islet
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Experience the adventures of a perfect vacation. Serenity Island adventures will dare you to defy the ordinary. We specialize in creating magical private and exclusive experiences while taking great care with groups of any size, with our much talked about and award winning Ambassador Service model. Your satisfaction is ours. Give your friendly vacation ambassadors a call today and start to experience the magic.MAGIC PEOPLE, sharing MAGIC MOMENTS, and creating MAGIC MEMORIES.
Useful Information: Activities for older children, Food available for purchase, Activities for young children, Bathroom facilities
Reviewed November 9, 2012 via mobile

We recently got back from the vacation from hell. Prior to our trip to St. Lucia I had made arrangements to do the airport transfer as well as setting up island tours. Due to missed connections and only 1 outgoing flight a day (aa over sells the flights and after 2 days on standby they still couldn't guarantee us seats) we never made it to St Lucia. The employees at the tour company were wonderful and understanding with the situation. They even went as far as to send an employee up to UVF airport to meet the incoming flight since our luggage got sent to st lucia even though we didn't. Thanks to they're help, they were able to get bags back on the flight when it turned around and came back to Miami, and they kept us updated the whole time.

Thank Babiesb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, General Manager at Serenity Vacations and Tours, responded to this reviewResponded November 10, 2012

The pleasure is always ours. It must never be just about the money or the business volume, but the positive difference one can make day to day. We put ourselves in your shoes to better understand your position and only then do we take the middle ground. Your vacation may not have been good (and I wish we had been your vacation ambassadors), but any small roll we play in making a positive difference is satisfying to us as it is to you. A BIG THANK you for giving this public acknowledgement, we are encouraged by your kindness, Please consider an open invitation to a magical island experience at your next convenience. It will be an honor hosting you. Hans who handle your situation is motivated by your review and sends his best regards. Until we meet here in St Lucia, the entire team wish you the very best.

Best regards

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (491)
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266 - 270 of 491 reviews

Reviewed October 29, 2012

Hello,

My sister and I would like to thank our tour guides from Serenity. You guys were awesome!!! We absolutely enjoyed the Land tour, you guys were extremely informative. You guys made our experience in St.Lucia unforgettable with your sense of humor. I can't wait to come back with my husband and go with Serenity!!! Thank you once again!

Cheers

1  Thank Sana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, Manager at Serenity Vacations and Tours, responded to this reviewResponded October 31, 2012

The pleasure was all ours having fun with and hosting you. Our family members always show a deep passion for what they do daily and together we say A BIG THANK YOU for trusting your island experience with us. We are certainly looking forward to your return visit home for double the magic, double the moments. Until then please hold dear your fond memories and we extend our very best wishes to you.

Best regards

John

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Reviewed October 23, 2012

My boyfriend and I came in on a cruise ship for the day and we wanted to see as much of the island as we could. We booked this tour after reading all the amazing reviews and we were NOT disappointed! We had Richard as our tour guide and there was no one else booked that day so we had a private tour! We had an amazing time with him and got to be on our own schedule. Of all of the islands we visited on our trip, St Lucia was our favorite because of this experience. We highly recommend the land and sea tour!

1  Thank Merlot D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, General Manager at Serenity Vacations and Tours, responded to this reviewResponded November 23, 2012

Your review serve as a blessing and encouragement to us and for this we say A BIG THANK YOU. Richard performs best when he has you all to himself and this clearly showed in your experience. He is better known here as "The gentle giant" and his enthusiasm has been growing steadily. Most encouraging is your assessment of our service as the favorite tour of your cruise. As I always say, your satisfaction is always ours as well. Of course one day is never enough to please you so the entire team join me here in extending a warm invitation to you on a return visit to St Lucia. We also want to wish you the very best until that moment.

Best regards

John

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Reviewed October 23, 2012

My sister and I recently took this tour and Sherma and Roger were one of the best and hospitable guides that we have experienced. They answered our many questions of the island and customs. It was a pleasure and one of the most memorable tours that we have taken. We highly recommend this tour company.
Sherma met us at the cruise pier at the assigned time and we were back at the pier in plenty of time. The lunch overlooking the Pitons was very tasty,
Thank you again for this providing us with a wonderful tour and tour guides.

Thank BLUBYU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, General Manager at Serenity Vacations and Tours, responded to this reviewResponded November 16, 2012

Your kindness in sharing this review is doubly rewarding to us as we share your joy and satisfaction. Sherma is the consummate host who enjoy sharing the island with the greatest passion. Please accept her best regards and gratitude. She would like you to consider her verbal offer of double the fun on a return island vacation in the future, Roger loves his job and is encouraged by your review. From the entire team we wish you their very best till next time.

Best regards

John

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Reviewed October 15, 2012

We can not say enough great things about our experience with Sherma and Serenity Vacations. She and Richards provided us with ALL answers to the several questions I had for them about the history of St. Lucia as well as the population. The cold Piton beers, rum punch, and cold cloths awaiting us in the van were very welcome after a long day of flying. We had such a fun and informative experince our first day in St. Lucia we booked a day trip to the rum distilleries for later in the week! After sharing with some of our new friends the kind of friendly and informative experience they could expect with Serenity, they joined us for a three-hour trip along the island and to the distilleries. Sherma provided information, laughter, her photography skills, as well as a warm smile throughout our experience. We would love any opportunity to tour with Serenity, Sherma, Richard, and Adoni in the future and would recommend Serenity to any travelers to St. Lucia. Thank you again!

Thank CathyK869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenitymagic, Manager at Serenity Vacations and Tours, responded to this reviewResponded October 22, 2012

As I take the time to read yours and other reviews, it is almost a jealous experience, even as we are the co providers. While each and everyone here is well trained to host you at the very best, it is quite clear that the personality of each family member rubs gingerly on those with whom they cross path daily. And that I think give a "pleasant fragrance" to life. Your review is titled "One of the gems of our St Lucian honeymoon", cementing our belief in you, the island, each other and the team as a whole. It also emphasize the importance doing our very best always. Your honeymoon is one of the most important experiences in your life and being a part of it is a gift and honor to us. A BIG THANK YOU to you for gracing us with your trust, review and satisfaction. I personally look forward to hosting you on any future visit which I herein beg you to consider. The very best to you from the entire Serenity family.

Best Regards

John

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