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“A Class Above Other All-inclusives”

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Sandals Regency La Toc
Ranked #4 of 12 Hotels in Castries
Certificate of Excellence
Reviewed March 23, 2008

We are two couples who go on a golf vacation every March Break normally to a Caribbean island. This was our first stay at a Sandals Resort and we were impressed. Everything seems to be one level higher than other excellent all-inclusive resorts (eg Moon Palace).
The first night we were worried. It took a while to be shown our rooms since there were not enough staff. Then we went to the Pavilion for a late supper and we were given the "blackhole" table - no waiter assigned. We had to physically get out of our seats and ask for everything - menu, drinks, food. Not a good start but the rest of the vacation made up for it!
Rooms - We received an upgrade to the Grand Luxe Oceanview Room on the 6th floor of the Soufriere Tower and the view was well worth the extra cost if you want to pay for an upgrade. While having coffee every morning we watched 2 cruise ships entering Castries harbour.
Meals - Most all-inclusive resort only have a buffet for breakfast. The Regency also has Armando's open for breakfast and lunch as an a la carte. Highly recommended for both meals - various version of eggs benedict started off the mornings and the lasagna for lunch was one of the best I've tasted. Arizonas was very good for pizza and burgers at lunch.
All the restaurents are a la carte for dinner and there never seemed to be line up to get in. La Toc is one of two "reservations only" restaurants so make the reservation as soon as you arrive. We ate there twice - first time was excellent - attentive waiter and good food. Second time not so good - waiter was slow and not that attentive and food could have been hotter
Entertainment - Entertainment at night was again one level above other resorts. Steel drum band at Pavilion was excellent and Cowboy Eddie at Arizonas was a pleasent way to relax before retiring for the night
Golf - We had tee times booked prior to arrival but you can book as soon as you arrive. Course is 9 holes with 5 par 4s and 4 par 3s (if you do 18 holes one of the par 4s becomes a par 5). Yardages range from 250 to 428 for par 4s and 120 to 210 for par 3. The course is tight with some major elevation changes, sand traps and water. You tip the caddies and having talked with some other golfers fiqured out the going rate was: 9 holes: $10 per golfer if bags on power cart, $15 per golfer if caddie carried bags, 18 holes: $15 and $20 respectively.
Beach - Large waves meant the beach was red flagged (no swimming in sea) for 5 of 7 days. We took an afternoon trip to the Sandals Grande for a day at the beach and it was excellent.
Time from airport - Trip from airport to resort was just over one hour.
Overall a very pleasant and relaxing vacation - well worth the extra cost and we will definitely be looking at booking a Sandals Resort again.

  • Stayed: March 2008, traveled with family
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5  Thank OakvilleGolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,478 - 6,484 of 7,248 reviews

Reviewed March 22, 2008

All of the bad reviews we read on this site came true. The staff was rude and extremely slow and inefficient. The hot tubs were all broken. The bathrooms were flooded on more than one occasion. The air filter in our room was full of mold and dust and made us sick until it was replaced. The restaurants ran out of food and wines. We were a Weddingmoon party of 25 people and were treated poorly. The resort is beautiful and we did have a beautiful room with two awesome butlers, but the rest our experiences with the staff and management were terrible. Our advice is to go somewhere else where the service people are nice and appreciate your business.

  • Stayed: March 2008, traveled with family
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3  Thank weddingmooners312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2008

My husband and I along with our friends enjoyed a fabulous week at the Regency even though non of us are golfers. All our needs were catered to and the staff went out of their way to make sure we all had a good time.

The food was great. For breakfast you could find anything from fresh fruit and mimosas to omelets and hashbrowns. You must try Kimonos, even if you are like us and had never had Japanese food. The whole experiece at Kimonos was wonderful. The chef was so funny and talented. Be sure to bring your camera to dinner. The Arizona was another favorite, they had the best hamburgers. We had lunch there almost every day. The Arizona also has a wonderful singer belting out country songs. He was so good we thought it was a CD.

The Regency also had some of the best bartenders. They granted every request, even adding chocolate to our Dirty Bananas when asked. Every night we would go get 3 drinks each and head to the beach and not one time did they tell us we would have to come back for refills. The alcohol was free flowing at the Regency unlike other all inclusives that we have visited.

I would also recommend the photo shoot. What a wonderful way to capture vacation memories. Spend a week in St Lucia and you will not be sorry.

Stayed: February 2008
6  Thank Jamey34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2008

We recently stayed at Sandals Regency and had a fantastic time! In our opinion we had the best room of the resort -- top floor of the Esperance building overlooking the golf course, spa, front counter, pavillion, swimup bar and pool, ocean, etc. The staff was FANTASTIC and extremely pleasant to be around. The locals we encountered were polite as well -- unlike some other islands we have vistited in the past. We highly recommend the Soufreirre Adventure Cruise if you're up for some fun. We loved the fact that the resort was all inclusive and we didnt have to worry about carrying around any cash. All the guests at the resort were a blast to be around -- honeymooners, vacationers, couples just looking to get away -- everyone was our best friend. The food was excellent -- we enjoyed everything. The swim up bar was the best! Everyone should own a swim up bar. :) Our only slightly negative opinion had to do with the two restaurants that required reservations, LaToc and Kimonos. The food was great, the service was great, we had reservations at specific times and were seated promptly, however we were not offered our first appetizer or drinks until 45 min after we sat down. I am sure they want you to enjoy the atmosphere, which we did, but we were hungry! Otherwise we enjoyed everything. It was the honeymoon of our dreams and we cant wait to check out the other Sandals resorts!

  • Stayed: March 2008, traveled as a couple
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6  Thank crochuntrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2008

Allow me to start this review by stating I had very serious reservations about Sandals. My initial thought was that this is some overpriced, cheesy, boring resort that looks great in pictures. Let me tell you I learned firsthand the meaning of "don't knock it 'til you try it". This place was incredible!!

The service was absolutely first class. Everyone there said hello regardless of the time of day or night. They also made sure we were okay each time we passed them. I learned the phrases "No Pressure" and "Nice and Sweet". I saw some reviews stating the service was terrible. I only had one incident of bad service which I will get into later. But overall, the service was fabulous.

The weather was fantastic. It probably averaged in the mid to upper 80s. It does rain frequently there, but it usually lasts no more than 20 minutes or so. Then the sun breaks out again. It did get windy on some days. I recommend bringing A LOT of sunscreen and some bug spray/lotion. My wife got some mosquito bites. I think some got into our room overnight. There are a lot of trees and insects in the area. But the sun is intense so be sure to protect yourself.

As for activities, they truly mean "Do it all or nothing at all". I saw many people just spend days at the pool or the beach while I was there. We spent a day there, but we decided to take in the sights. We just could not fly all the way to St. Lucia and not take in the sights. We did the shopping trip, rainforest gondola ride, ATV ride, horseback riding, couples massage, and snorkeling. The snorkeling was free, but the other activities cost money. I would suggest setting a budget for activities, otherwise you will spend a lot more money than you had hoped. They give you a list of activities when you check in. The cheapest was the shopping which takes you into downtown and shop at the local market (which basically is where locals hustle you like crazy) and another market with a bunch of Duty Free shops which wasn't interesting, however a popular stop for cruiseliner passengers. But you do get a nice feel for the local culture. And the market had some nice items we plan on giving as gifts. But don't be too quick to make a purchase. Walk around to every station first. Everyone will tell you their deal is the best. Of course it is!! But all in all, try to take in at least some activity where you get to experience the island and the people. Both are really great.

Our room was wonderful. Amazingly enough, we got an upgrade without our knowledge. We reserved a deluxe room, but wound up with a suite and a private pool!! Not sure how we got that, but we took it!! It was at the top of a pretty steep hill, but we figured we coud use the exercise after all the food and drink we consumed. We had a partial view of the ocean, but it was so nice. The ocean is crystal blue and the sunsets are amazing. I would have reservations about getting a room near the Pavillion which is where the main lobby is. Activities there last until 11:00 pm or so and it gets loud. So unless you're planning on staying up past midnight every night, try to get a room that's not too close to the Pavillion. But the activities on site are fun. They have live bands, contests, water volleyball, dance parties, piano bar, etc. It was a lot of fun to see adults just enjoying each other's company and having a great time. And these were adults of all ages too!!

As for dining, if you stay at the Regency, you can visit the other two Sandals resorts for activities and eating at no charge (I think if you stay at one of the other resorts, they do not allow you to go to other resorts, but check on that up front). We went to Toscanini's at the Sandals Grande St. Lucian and The Pier Restaurant at the Sandals Halcyon Beach. A shuttle takes you to both places. They both were excellent. I think we enjoyed Toscanini's more although The Pier was not far behind. On the Regency, we dined everywhere except Kimono's because they were fully booked. At the Regency, I do not recommend eating at Arizona for lunch or dinner. We did not find the food very good. However, they do offer ice cream, snacks, burgers, and other junk food until the wee hours of the morning. So if you need to down some grease after you drank too much, check it out. Definitely go to Armando's for breakfast and lunch. The Pavillion had a wonderful buffet spread for breakfast and lunch too. The Pitons restaurant was pretty good too. However, I was a little disappointed in the La Toc Restaurant which is their French place. I think it more stemmed from our waitress who really did not provide great service. We asked her to take our wine order, but she told us to wait, and we waited. 10 minutes later, she took our wine orders. And she did not seem very friendly. I was pretty shocked by this. But the food was okay at best.

Some other great things about the resort are there is round the clock security all over the resort. You get turn down service in your room before you go to bed which was fabulous. The drinks are endless. But more importantly, you connect with your spouse/significant other. And they go out of their way to make sure that happens. That is what the resort is designed to do.

There are some things to look out for. Like I said before, set a budget on activities prior to booking them. Many activities book quickly so be sure to plan quickly and reserve them as early as possible. I do not recommend renting a car there. Driving in St. Lucia is quite an adventure to say the least. We flew into UVF which is over an hour away from the resort. The ride there was scary. You're winding on 2 lane roads and many people pass on the other side with no knowledge or care as to whether or not a car is coming. However, you did get to soak in some great sights. If you get car sick easily, I would suggest bringing lots of Dramamine or something. SLU is 10 minutes away, but it takes longer to get there because you may have to fly through San Juan, Puerto Rico. As for lounging at the pools, I suggest going to the one by The Pitons Restaurant or Armando's. The problem with the pools by Armandos is that there is no shade and at Piton's if you want to drink, you need to walk to Arizona (which isn't far). But those pools are far less crowded than the Pavillion which could make it more enjoyable for you.

All in all, A++ for Sandals. They do a phenomenal job keeping their guests happy. If you're unhappy about something, be sure to let someone know and they will get on it pronto. But really enjoy yourself. I would take advantage of 50% off discounts they offer online. But we plan on visiting another Sandals Resort in the near future.

  • Stayed: March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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5  Thank vmijt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2008

We visited the Regency Feb. 9-16, 2008. (3 couples)

We had a wonderful time and would definitely return. First and foremost-do not let the negative reviews discourage you from staying at this resort. Keep in mind-not everyone that stays there writes a review, sometimes negative things do happen, and God made us all unique & different so opinions vary.

Our travel agent did a great job booking this trip for us and we were very pleased. (Unfortunately we can't mention her agency bc of posting rules:( ) We flew into the SLU airport that was only 15 minutes away from the property (upon her suggestion) which was very nice, it is still an entire day of travel but was nice to get there before days end.

Check in & Rooms: We were greeted with towels and refreshments and our bags were swiftly taken to our rooms. We had all booked premium rooms with a request to be together and were happily upgraded to ocean view rooms in the tower (702, 703 & 706) and they were absolutely awesome with breath taking views. We had a few problems in the beginning but they were quickly remedied.

Golf: Hubby played Golf at the Regency and the St. Lucia Golf & Country Club(SLGCC) and he preferred the Regency hands down(as mentioned in a earlier post it is not free) However, it was a nicer, better kept and a more scenic course. The staff was friendlier and a lot less confusion. The boys had made tee times and arrangements to be picked up from the Regency by the SLGCC and they never showed up and it wasted an entire day for them. After so much confusion at the front desk to get it straightened out we went to the tour desk and they got it ironed out and did rearrange for them. For the price they paid to play at the SLGCC, the inconvenience and the cost for the taxi back so they didn’t have to wait hours, they were only offered a small discount. So golfers note: SLGCC will NOT pick you up at the Regency-you have to take a shuttle to the Grande and you are picked up from there. Make all your golf arrangements at the tour desk!!!!

Excursion: We did the catamaran/botanical gardens/volcano/cruise with snorkeling. It was a blast-we had a great day, great weather, great seats and good time was had by all.

Beach: was useable and beautiful (yellow & red flag days) but we enjoy the pool and the main pool is right on the beach!!

Pools: All 3 were awesome and all views from the pools were breath taking. There was some poolside drink service in the beginning of our stay but stopped the 2nd or 3rd day. The pool area was ALWAYS kept clean. Limited umbrellas and chairs did fill up fast but we never had a problem finding a spot.

Food & Restaurants: The food at the Regency was the best we have experienced in the Caribbean (we have been to several resorts –not just Sandals).
Favorites at the Regency was The Arizona (Cowboy Singer was just fabulous) & Armando’s. Things were slow and service wasn’t the greatest at the Pavilion but improved through the week. Couldn’t get a reservation for the La Toc or Kimonos but we didn’t care because it was just as good at the other places. Never got the chance to visit the other resorts –had plenty to do at the Regency.

Spa & Fitness: Spa was totally overpriced. You were constantly approached when browsing their products. Fitness center was first rate and air conditioned-best I have seen in the Caribbean so far.

My most memorable part of our vacation was the beauty of the island and resort and how we were treated by the staff. Regency is a beautiful property and we enjoyed the enormous size, and the scattered restaurants and pools throughout the resort. The variety of food and the entertainment was the best we have ever encountered. We usually turned in around 11pm and sometimes earlier but always had a ball. The bands were outstanding and played a variety of music that was current and entertaining.

The staff at the resort was friendly and very accommodating. So I need to mention our new found friends and how wonderful they were to us: Sandra & John (playmakers) were always checking in with you, making you smile and making you feel as if you were a part of the resort. Eljah (he's the Coolest & the Very Best) when the bar was crowded, he always did his best to accommodate everyone in a timely fashion and helped his other co-workers out as well. Auguste-not sure of the spelling but I called him August and he would just smile:) was also always there to take your drink order. At the Arizona be sure to stop by and see Sherman he will cook you the most awesome burger and had so much gratitude for his job and for the guests. -Nigel was first class –hard working & dedicated, he was a complete joy to be around and was very helpful & knowledgeable of the island. Ezra was fairly new but searched high and low to find us Berringer White Zin (they didn’t have it when we first arrived but after a couple days it was plentiful at the Pavilion and inside bars.) If they didn’t have it at the Arizona they would go and get for you.) Sylvester went over and above-he was a little shy at first, but he was top rate in his service. We ran him a lot and he fulfilled our every whim. When we had another server when eating at the Arizona, and didn’t get the same service -Sylvester came right over and made sure all our needs were met. Giovanni, Shantell & Athea made sure everything we needed room wise was in tip top shape. Our room was always clean, fresh towels daily and if we needed to get in the room while they were cleaning they would come back.

Management usually doesn’t get mentioned in reviews, unless it’s a bad experience. They should be, because they are an important part of making a resort run at its best. If management does not look out for their workers and their guests, then the property would not succeed. Kevin-the Food & Bev Mgr was the most genuine guy we met. It was important to him to know what our likes & dislikes were regarding the food, service and the resort as a whole. The representatives of Sandals properties really cared about what you thought, and if you did have problems, they wanted to be sure they were rectified and you were happy. A Manager also called us at the end of our trip to be sure we were happy, enjoyed our stay and that if we had any problems they were taken care of. This goes a long way in my book and is one of the main reasons we will continue to return to Sandals properties.

Feel free to contact me with any questions and be sure to check out our pictures
http://community.webshots.com/user/sandshara

  • Stayed: February 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
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8  Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2008

I just returned from a week at Sandals Regency in St. Lucia. I have now been to all the Sandals Resorts- with the exception of Sandals Antigua. We loved the rooms and the quality of food here. The location is very nice as well. The activities offered and all the inclusions are excellent too. Our only complaint was that the service quality was intermittent. At times it was spectacular and at others, HORRIBLE. It left us feeling very confused about the direction Sandals is heading.

I feel like I need to mention the fact that the beaches in St. Lucia are all public. I personally like this chance to mingle with the locals and I met some very nice people but I did hear others complaining, very loudly and rudely, about the children playing on the beach. I understand it is a couples only resort but if this is something that will bother you, you might want to consider another destination. ALL of St. Lucia’s beautiful beaches are public.

All in all I think it is a great resort in a fabulous destination. As a travel agent I won’t hesitate to send my clients back there, but with a warning about the sporadic service! Don’t miss the French Restaurant, La Toc or the Caribbean Restaurant, Pitons. They were both outstanding! The rooms up on the bluff all have spectacular views and extra amenities like butler service but beware that they are quite a distance from the “main” pool area and restaurants. (There is shuttle service 24 hours a day to take you up and down the hill.) All of the regular rooms in the main section have recently been renovated and we heard no complaints from anyone about them while we were there. (With those rooms beware that some don’t offer balconies or patios so be specific when you book them!)

If you have any other questions please email me- I’m happy to talk about my travels! bandjhen@hotmail.com

  • Stayed: March 2008, traveled as a couple
    • Value
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    • Check in / front desk
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    • Business service (e.g., internet access)
1  Thank bethh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Regency La Toc

Address: La Toc Road, Castries, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Castries
#3 Top resorts Hotel in Castries
#3 Family Hotel in Castries
#4 On the Beach Hotel in Castries
Price Range: $451 - $1,196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sandals Regency La Toc 5*
Number of rooms: 331
Official Description (provided by the hotel):
•Elevated Millionaire Suites come with 180 degree views, rotating 46" plasma TV's, a private whirlpool and infinity pool and fully opened glass walls •Airport transfers and 24 hour room service available•Sandals Regency La Toc Golf Course located directly on the resort •10 minutes from George F.L. Charles Airport (SLU), Shopping and Castries and 1 hour from the Hewanorra International Airport (UVF) •"Stay at One, Play at Three" free shuttle exchange privileges with Sandals Grande St. Lucian and Sandals Halcyon Beach Resort •Three magnificent freshwater pools, sixty-five personal plunge pools, and four whirlpools •Voted Sandals Resorts "World's Leading All-Inclusive Company" 20 years in a row •Voted Sandals Resorts "Caribbean's Leading Hotel Brand", 18 years in a row •Voted Saint Lucia's Leading Spa Resort •Five Star Diamond Award - American Academy of Hospitality Sciences ... more   less 
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Also Known As:
Sandals La Toc Golf Hotel Castries
Sandals St Lucia
Sandals Regency St Lucia Hotel
Sandals Regency La Toc St. Lucia/Castries

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