My wife and I had personal items stolen from our room. My wife's wallet with credit cards, driver license, and social security cards, along wth phone chargers were stolen. The General Manager seemed to be indifferent and insensitive to the fact that we had been personally violated and spent the last two days of our trip dealing with cancellling credit cards and speaking with police and security personnel. If the type of attention and reaction from the General Manager is any indication as to how the rest of the upper management team responds to customers' dissatisfaction and issues, all of the upper management at this resort should be replaced by those that know how to care for valuable customers. It saddens me to say that our 20 year wedding anniversary is filled with memories of stress and utter disappointment...especially after having spent the amount of money we did on this trip.
- Official Description (provided by the hotel):
- •Elevated Millionaire Suites come with 180 degree views, rotating 46" plasma TV's, a private whirlpool and infinity pool and fully opened glass walls •Airport transfers and 24 hour room service available•Sandals Regency La Toc Golf Course located directly on the resort •10 minutes from George F.L. Charles Airport (SLU), Shopping and Castries and 1 hour from the Hewanorra International Airport (UVF) •"Stay at One, Play at Three" free shuttle exchange privileges with Sandals Grande St. Lucian and Sandals Halcyon Beach Resort •Three magnificent freshwater pools, sixty-five personal plunge pools, and four whirlpools •Voted Sandals Resorts "World's Leading All-Inclusive Company" 20 years in a row •Voted Sandals Resorts "Caribbean's Leading Hotel Brand", 18 years in a row •Voted Saint Lucia's Leading Spa Resort •Five Star Diamond Award - American Academy of Hospitality Sciences ... more less
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- Also Known As:
- Sandals La Toc Golf Hotel Castries
- Sandals St Lucia
- Sandals Regency St Lucia Hotel
- Sandals Regency La Toc St. Lucia/Castries