My fiancé and I booked a trip to Sandals Halcyon. Due to some weather related problems, we could not make it for our first day of vacation (we arrived a day late). Upon my arrival, I was told not to worry about the day; everything would be taken care of. They gave me a letter and told me to send to the main office for credit of the lost day. We spoke with the guest relations manager on-site and was verbally assured they would credit the lost day because of the circumstances. When I got home, they sent me a letter telling me they would credit a day if I booked another vacation with them. This was what I had told the guest relations manager when I was on-site would happen and again was assured it would not and I would receive my credit. They lied to my face and will not back the expectation they gave me while on-site. Buyer beware – I travel extensively each year on vacation, I will never stay at another Sandals again.
- Official Description (provided by the hotel):
- •Friendly to the physically challenged with low rise architecture •Fully air-conditioned Caribbean cuisine restaurant on its own 150 ft pier over the •Caribbean Sea •Houses 169 Rooms with true personal service and intimate experience •English-style afternoon tea served at the Paradise pool •Tableside service at the Beach Bistro •“Stay at one, play at three” free shuttles to Sandals La Toc Golf Resort & Spa and Sandals Grande St. Lucian Spa & Beach Resort•Sandals Resorts “World’s Leading All Inclusive Company” 16 years in a row •Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row ... more less
- Reservation Options:
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- Also Known As:
- Sandals Halcyon Beach St. Lucia Hotel Castries
- Sandals Halcyon Beach Castries
- Sandals St Lucia
- Sandals Halcyon Beach Resort St. Lucia/Castries